Sentences with phrase «incident support desk»
If you are unable to continue your journey due to an accident, incident or lack of documentation, or you need to report something straight away, please speak to our STA Travel Incident Support Desk on:
http://www.statravel.co.uk/ Not exact matches
Provided best - in - class over the phone service and support for client's issues with lab reporting systems that included TOROL, SCAN, CC Link, e-Maxx, Fission, and Autodial Printers Provided detailed training Help Desk staff on all new products, and tracking of all open tickets and incidents that ensured ticket MTTR.
JUDITH E ROBLES 10507 MT IDA SAN ANTONIO, TX 78213 Summary of Qualifications Provided support for basic and complex technical incident resolution and requests reported to the division help desk.
Tags for this Online Resume: Citrix, Desk Top Support, Support, Technical Support, Pc, Personal Computer, Scheduling, Training, Incident Response, Information Technology, software, it jobs, linux, Helpdesk, Process Management, Disaster Recovery
Tags for this Online Resume: Windows Vista, Windows XP Professional, Lotus Notes 6.5, Microsoft Office Professional 2007, Ubuntu 8.0.4, openSUSE 11, Remedy, BMC Service Desk Express, Email Admin and Support, Database Support, Technical Writing, Helpdesk Support, Incident Management and Follow - Up, Microsoft Outlook, BlackBerry Server Manager 4.1
United States Department of Energy, Washington • D.C. 2007 — 2010 Help Desk Tier 2 (Hardware Support) Provided superior and knowledgeable customer service and support, assisted, and resolved up to 30 incidents per shift related to computer hardware and remote connectivity with 75 % first call resolution Support) Provided superior and knowledgeable customer service and support, assisted, and resolved up to 30 incidents per shift related to computer hardware and remote connectivity with 75 % first call resolution support, assisted, and resolved up to 30 incidents per shift related to computer hardware and remote connectivity with 75 % first call resolution record.
Effective communicator who quickly master's... Desk / Incident Manager 06/2015 to 09/2015 Robert Half Technology — Columbus, Ohio Distributed IT support to... Management and Administration in Information Technology June 2016 ITT Technical Institute - Columbus
Automated service desk application to receive events from systems management infrastructure., facilitated and implemented «IT Mobilization for Service Management» support process workshops around incident, problem, service level management, asset, configuration and change management in the...
L3 Communications, Pentagon • DC 2000 — Present L3 Communications, CCSC, Fort Detrick • MD 2007 — Present Systems Engineer / Help Desk Support Provided guidance and leadership with respect to the diagnosis and resolution of issues and outages in response to incidents reported by customers.