Clickability, Inc. (San Francisco, CA) 2/2008 — 9/2009 VP of Engineering & Client Services • Managed and rebuilt engineering, professional services, and technical support departments • Directly responsible for increased efficiency, revenue, and expansion from 18 to 40 people • Implemented an
agile / scrum development methodology resulting in 12 platform releases • Created a QA team that implemented full regression testing and automatic platform deployment processes •
Instituted an
agile / scrum implementation process that dramatically reduced
project implementation time, led to more successful executions and higher
project visibility for customers • Restructured all internal case
management processes reducing the average case age from 20 days to 4 days • Constructed a Technical Account Management program for key all accounts • Provided clear transition and escalation processes for all teams while reducing overall escalations • Acted as key executive sponsor for many strategic accounts including NBC, Philly.com, Voice of America, Clarity Media, an
management processes reducing the average case age from 20 days to 4 days • Constructed a Technical Account
Management program for key all accounts • Provided clear transition and escalation processes for all teams while reducing overall escalations • Acted as key executive sponsor for many strategic accounts including NBC, Philly.com, Voice of America, Clarity Media, an
Management program for key all accounts • Provided clear transition and escalation processes for all teams while reducing overall escalations • Acted as key executive sponsor for many strategic accounts including NBC, Philly.com, Voice of America, Clarity Media, and BI Media