*** Promoted to Supervisor position above *** COMPUTER KNOWLEDGE & MECHANICAL SKILLSMicrosoft Windows 2002 XP Professional including Excel, Word, PowerPoint, Access, Publisher, Microsoft Project, MS Outlook, and
Schedule +, Lotus Notes,
Internet Explorer 7.0, Adobe Acrobat, Foxfire — PeopleSoft Human Resource and Procurement / Purchasing Database
Systems - «Adminstaff» — «Timekeeper» Attendance Tracking — ACD Call Center Mgmt Systems, Toshiba Strata CS Viewpoint, OnBase, ExCapp, PMS — Fiserv Paperless Mgmt Systems — Accounting / Construction software systems — Timberline, Viewpoint, Foundations, and Bid Mail.CORPORATE and COMMUNITY INVOLVEMENT2006 — Participant in «Rebuilding Together» project2003 — 1998 American Cancer Society's Daffodil Days Coordinator2001 & 2000 Balboa Community Involvement Committee member1998 & 1997 «TORA» Award of Excellence1998, 1997, & 1996 Ambassador for Orange County's United WayPROFESSIONAL DEVELOPMENTThe Exceptional Administrative Assistant Seminar - Top Skill SeminarsProviding Outstanding Customer Service — Top Skill SeminarsBusiness Writing Skills for Powerful Results — Top Skill SeminarsAssertive Communication Skills for Women — SkillPathDealing Effectively with Unacceptable Employee Behavior — SkillPathExcelling as a First - Time Manager or Supervisor — SkillPathLeadership and Management Skills for Women — Sk
Systems - «Adminstaff» — «Timekeeper» Attendance Tracking — ACD Call Center Mgmt
Systems, Toshiba Strata CS Viewpoint, OnBase, ExCapp, PMS — Fiserv Paperless Mgmt Systems — Accounting / Construction software systems — Timberline, Viewpoint, Foundations, and Bid Mail.CORPORATE and COMMUNITY INVOLVEMENT2006 — Participant in «Rebuilding Together» project2003 — 1998 American Cancer Society's Daffodil Days Coordinator2001 & 2000 Balboa Community Involvement Committee member1998 & 1997 «TORA» Award of Excellence1998, 1997, & 1996 Ambassador for Orange County's United WayPROFESSIONAL DEVELOPMENTThe Exceptional Administrative Assistant Seminar - Top Skill SeminarsProviding Outstanding Customer Service — Top Skill SeminarsBusiness Writing Skills for Powerful Results — Top Skill SeminarsAssertive Communication Skills for Women — SkillPathDealing Effectively with Unacceptable Employee Behavior — SkillPathExcelling as a First - Time Manager or Supervisor — SkillPathLeadership and Management Skills for Women — Sk
Systems, Toshiba Strata CS Viewpoint, OnBase, ExCapp, PMS — Fiserv Paperless Mgmt
Systems — Accounting / Construction software systems — Timberline, Viewpoint, Foundations, and Bid Mail.CORPORATE and COMMUNITY INVOLVEMENT2006 — Participant in «Rebuilding Together» project2003 — 1998 American Cancer Society's Daffodil Days Coordinator2001 & 2000 Balboa Community Involvement Committee member1998 & 1997 «TORA» Award of Excellence1998, 1997, & 1996 Ambassador for Orange County's United WayPROFESSIONAL DEVELOPMENTThe Exceptional Administrative Assistant Seminar - Top Skill SeminarsProviding Outstanding Customer Service — Top Skill SeminarsBusiness Writing Skills for Powerful Results — Top Skill SeminarsAssertive Communication Skills for Women — SkillPathDealing Effectively with Unacceptable Employee Behavior — SkillPathExcelling as a First - Time Manager or Supervisor — SkillPathLeadership and Management Skills for Women — Sk
Systems — Accounting / Construction software
systems — Timberline, Viewpoint, Foundations, and Bid Mail.CORPORATE and COMMUNITY INVOLVEMENT2006 — Participant in «Rebuilding Together» project2003 — 1998 American Cancer Society's Daffodil Days Coordinator2001 & 2000 Balboa Community Involvement Committee member1998 & 1997 «TORA» Award of Excellence1998, 1997, & 1996 Ambassador for Orange County's United WayPROFESSIONAL DEVELOPMENTThe Exceptional Administrative Assistant Seminar - Top Skill SeminarsProviding Outstanding Customer Service — Top Skill SeminarsBusiness Writing Skills for Powerful Results — Top Skill SeminarsAssertive Communication Skills for Women — SkillPathDealing Effectively with Unacceptable Employee Behavior — SkillPathExcelling as a First - Time Manager or Supervisor — SkillPathLeadership and Management Skills for Women — Sk
systems — Timberline, Viewpoint, Foundations, and Bid Mail.CORPORATE and COMMUNITY INVOLVEMENT2006 — Participant in «Rebuilding Together» project2003 — 1998 American Cancer Society's Daffodil Days Coordinator2001 & 2000 Balboa Community Involvement Committee member1998 & 1997 «TORA» Award of Excellence1998, 1997, & 1996 Ambassador for Orange County's United WayPROFESSIONAL DEVELOPMENTThe Exceptional Administrative Assistant Seminar - Top Skill SeminarsProviding Outstanding Customer Service — Top Skill SeminarsBusiness Writing Skills for Powerful Results — Top Skill SeminarsAssertive Communication Skills for Women — SkillPathDealing Effectively with Unacceptable Employee Behavior — SkillPathExcelling as a First - Time Manager or Supervisor — SkillPathLeadership and Management Skills for Women — SkillPath
10 - Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar,
Internet Research, Report Transcription, Research,
Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Typing, Vendor Management, Writing, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Vehicle Electrical Diagnosis, Interior / Exterior Trim, Suspension, Alignments, Brakes, Driveability, Some Heavy Line / Driveline work, A / C
Systems, Computer Control Diagnosis
General Electric (Stamford, CT) 2007 — 2008 Corporate Consultant — Infrastructure
Systems & Network • Designed, developed, and engineered GE Treasury system's development, QA, Production, and DR environment • Hardware: Sun Fire V220, V480, V880, V1290, V6140, V6800, V6920; Sun Enterprise T2000, T5120 (Solaris 10: LDOMS, ZFS, RAID, Zoans, Containers), E10K, E15K, E25, M4000, M8000, M9000; HP ProLiant with Linux 5.0 (EMC and 3 PAR SAN) • Built servers from racking, cabling (Ethernet / fiber), connecting to network, setting serial connection to Avocent ports, and setting up server to the network through DNS • Performed massive installation of Solaris servers using both Jumpstart and Blade Logic and Red Hat using both PXE boot and BladeLogic servers to global distributed network of more than 6000 servers • Installed and configured Solaris 10 OS, recommended patches, hardening software, LDOMS, ZFS, and Container on Sun server • Installed and configured Emulex LPFC, EMC Power path, Navisphere, Veritas Volume Manager, Veritas Cluster Server, Veritas Volume Replicator, and Veritas Net Backup in heterogeneous environment • Partitioned and mirrored disks using Solaris LVM, disk suites, Veritas VxVM, mirrored root file system and set up alternate boot device and dump device • Installed application software for ITG, IDM, and Tibco etc. • Created and adjusted Oracle projects on oracle 9i and 10g • Configured operating systems, LDOMS, ZFS, RAID, network Multi Pathing, Cisco Switch 6309, Brocade Switch, EMC DS41000 fiber switch, EMC, 3 PAR and HITACHI SAN, DNS, NIS, NIS plus, LDAP • Created LUNs for EMC, 3 PAR, HITACHI SAN and set up RAIDS • Created zoning of Cisco 6309 switch • Provided connectivity of Ethernet ports and fiber channel by patching Ethernet ports from server panel to switch, and by patching fiber from server to Brocade switch then to EMC DS41000 switch through Cisco switch6300, 6309, Big IP • Performed alternate boot testing, crush dump testing and cluster testing • Vendor liaison for Cisco, HP, IBM, EMC, Symantec, Oracle Sun, and Red hat Linux resolving hardware and software issues • Scheduled changes and upgrades communicating with business owners and support team • Architected Disaster Recovery System conducted testing and resetting the systems as needed • Performed zoning and provisioning configured EMC / Power path LUNs on UNIX servers upon client's request • Resolved issues with NIS, NIS +, DNS, VxVM and VCS among other SA tasks • Created network topology of the internet and intranet security environment using Vi
Systems & Network • Designed, developed, and engineered GE Treasury
system's development, QA, Production, and DR environment • Hardware: Sun Fire V220, V480, V880, V1290, V6140, V6800, V6920; Sun Enterprise T2000, T5120 (Solaris 10: LDOMS, ZFS, RAID, Zoans, Containers), E10K, E15K, E25, M4000, M8000, M9000; HP ProLiant with Linux 5.0 (EMC and 3 PAR SAN) • Built servers from racking, cabling (Ethernet / fiber), connecting to network, setting serial connection to Avocent ports, and setting up server to the network through DNS • Performed massive installation of Solaris servers using both Jumpstart and Blade Logic and Red Hat using both PXE boot and BladeLogic servers to global distributed network of more than 6000 servers • Installed and configured Solaris 10 OS, recommended patches, hardening software, LDOMS, ZFS, and Container on Sun server • Installed and configured Emulex LPFC, EMC Power path, Navisphere, Veritas Volume Manager, Veritas Cluster Server, Veritas Volume Replicator, and Veritas Net Backup in heterogeneous environment • Partitioned and mirrored disks using Solaris LVM, disk suites, Veritas VxVM, mirrored root file system and set up alternate boot device and dump device • Installed application software for ITG, IDM, and Tibco etc. • Created and adjusted Oracle projects on oracle 9i and 10g • Configured operating systems, LDOMS, ZFS, RAID, network Multi Pathing, Cisco Switch 6309, Brocade Switch, EMC DS41000 fiber switch, EMC, 3 PAR and HITACHI SAN, DNS, NIS, NIS plus, LDAP • Created LUNs for EMC, 3 PAR, HITACHI SAN and set up RAIDS • Created zoning of Cisco 6309 switch • Provided connectivity of Ethernet ports and fiber channel by patching Ethernet ports from server panel to switch, and by patching fiber from server to Brocade switch then to EMC DS41000 switch through Cisco switch6300, 6309, Big IP • Performed alternate boot testing, crush dump testing and cluster testing • Vendor liaison for Cisco, HP, IBM, EMC, Symantec, Oracle Sun, and Red hat Linux resolving hardware and software issues • Scheduled changes and upgrades communicating with business owners and support team • Architected Disaster Recovery System conducted testing and resetting the systems as needed • Performed zoning and provisioning configured EMC / Power path LUNs on UNIX servers upon client's request • Resolved issues with NIS, NIS +, DNS, VxVM and VCS among other SA tasks • Created network topology of the internet and intranet security environment using Vis
system's development, QA, Production, and DR environment • Hardware: Sun Fire V220, V480, V880, V1290, V6140, V6800, V6920; Sun Enterprise T2000, T5120 (Solaris 10: LDOMS, ZFS, RAID, Zoans, Containers), E10K, E15K, E25, M4000, M8000, M9000; HP ProLiant with Linux 5.0 (EMC and 3 PAR SAN) • Built servers from racking, cabling (Ethernet / fiber), connecting to network, setting serial connection to Avocent ports, and setting up server to the network through DNS • Performed massive installation of Solaris servers using both Jumpstart and Blade Logic and Red Hat using both PXE boot and BladeLogic servers to global distributed network of more than 6000 servers • Installed and configured Solaris 10 OS, recommended patches, hardening software, LDOMS, ZFS, and Container on Sun server • Installed and configured Emulex LPFC, EMC Power path, Navisphere, Veritas Volume Manager, Veritas Cluster Server, Veritas Volume Replicator, and Veritas Net Backup in heterogeneous environment • Partitioned and mirrored disks using Solaris LVM, disk suites, Veritas VxVM, mirrored root file
system and set up alternate boot device and dump device • Installed application software for ITG, IDM, and Tibco etc. • Created and adjusted Oracle projects on oracle 9i and 10g • Configured operating systems, LDOMS, ZFS, RAID, network Multi Pathing, Cisco Switch 6309, Brocade Switch, EMC DS41000 fiber switch, EMC, 3 PAR and HITACHI SAN, DNS, NIS, NIS plus, LDAP • Created LUNs for EMC, 3 PAR, HITACHI SAN and set up RAIDS • Created zoning of Cisco 6309 switch • Provided connectivity of Ethernet ports and fiber channel by patching Ethernet ports from server panel to switch, and by patching fiber from server to Brocade switch then to EMC DS41000 switch through Cisco switch6300, 6309, Big IP • Performed alternate boot testing, crush dump testing and cluster testing • Vendor liaison for Cisco, HP, IBM, EMC, Symantec, Oracle Sun, and Red hat Linux resolving hardware and software issues • Scheduled changes and upgrades communicating with business owners and support team • Architected Disaster Recovery System conducted testing and resetting the systems as needed • Performed zoning and provisioning configured EMC / Power path LUNs on UNIX servers upon client's request • Resolved issues with NIS, NIS +, DNS, VxVM and VCS among other SA tasks • Created network topology of the internet and intranet security environment using Vis
system and set up alternate boot device and dump device • Installed application software for ITG, IDM, and Tibco etc. • Created and adjusted Oracle projects on oracle 9i and 10g • Configured operating
systems, LDOMS, ZFS, RAID, network Multi Pathing, Cisco Switch 6309, Brocade Switch, EMC DS41000 fiber switch, EMC, 3 PAR and HITACHI SAN, DNS, NIS, NIS plus, LDAP • Created LUNs for EMC, 3 PAR, HITACHI SAN and set up RAIDS • Created zoning of Cisco 6309 switch • Provided connectivity of Ethernet ports and fiber channel by patching Ethernet ports from server panel to switch, and by patching fiber from server to Brocade switch then to EMC DS41000 switch through Cisco switch6300, 6309, Big IP • Performed alternate boot testing, crush dump testing and cluster testing • Vendor liaison for Cisco, HP, IBM, EMC, Symantec, Oracle Sun, and Red hat Linux resolving hardware and software issues • Scheduled changes and upgrades communicating with business owners and support team • Architected Disaster Recovery System conducted testing and resetting the systems as needed • Performed zoning and provisioning configured EMC / Power path LUNs on UNIX servers upon client's request • Resolved issues with NIS, NIS +, DNS, VxVM and VCS among other SA tasks • Created network topology of the internet and intranet security environment using Vi
systems, LDOMS, ZFS, RAID, network Multi Pathing, Cisco Switch 6309, Brocade Switch, EMC DS41000 fiber switch, EMC, 3 PAR and HITACHI SAN, DNS, NIS, NIS plus, LDAP • Created LUNs for EMC, 3 PAR, HITACHI SAN and set up RAIDS • Created zoning of Cisco 6309 switch • Provided connectivity of Ethernet ports and fiber channel by patching Ethernet ports from server panel to switch, and by patching fiber from server to Brocade switch then to EMC DS41000 switch through Cisco switch6300, 6309, Big IP • Performed alternate boot testing, crush dump testing and cluster testing • Vendor liaison for Cisco, HP, IBM, EMC, Symantec, Oracle Sun, and Red hat Linux resolving hardware and software issues •
Scheduled changes and upgrades communicating with business owners and support team • Architected Disaster Recovery
System conducted testing and resetting the systems as needed • Performed zoning and provisioning configured EMC / Power path LUNs on UNIX servers upon client's request • Resolved issues with NIS, NIS +, DNS, VxVM and VCS among other SA tasks • Created network topology of the internet and intranet security environment using Vis
System conducted testing and resetting the
systems as needed • Performed zoning and provisioning configured EMC / Power path LUNs on UNIX servers upon client's request • Resolved issues with NIS, NIS +, DNS, VxVM and VCS among other SA tasks • Created network topology of the internet and intranet security environment using Vi
systems as needed • Performed zoning and provisioning configured EMC / Power path LUNs on UNIX servers upon client's request • Resolved issues with NIS, NIS +, DNS, VxVM and VCS among other SA tasks • Created network topology of the
internet and intranet security environment using Visio 7.5
Professional Duties & Responsibilities Directed professional installation of advanced residential and commercial satellite television and
internet Oversaw, trained, and reviewed customer service, sales, and installation staff ensuring effective operations Directly responsible for approximately 50 technicians at 5 offices throughout the region Designed and implemented training workshops for certification in Satellite Internet System installation Successfully reduced staff turnover while improving team skill sets and morale Responsible for multimillion dollar company inventory, tools, and vehicles Generated significant sales through cold calling, networking, and other sales tactics Consistently exceeded service goals through effective scheduling, routing, and relationship management Authored company sales and service reports and presented to senior leadership Delivered exceptional customer service resulting in client satisfaction, repeat business, and referrals Resolved customer service inquiries in a timely, positive, and professional manner Built and strengthened relationships with key clients, partners, and industry leaders Consistently promoted and awarded for excellence in sales, customer service, and le
internet Oversaw, trained, and reviewed customer service, sales, and installation staff ensuring effective operations Directly responsible for approximately 50 technicians at 5 offices throughout the region Designed and implemented training workshops for certification in Satellite
Internet System installation Successfully reduced staff turnover while improving team skill sets and morale Responsible for multimillion dollar company inventory, tools, and vehicles Generated significant sales through cold calling, networking, and other sales tactics Consistently exceeded service goals through effective scheduling, routing, and relationship management Authored company sales and service reports and presented to senior leadership Delivered exceptional customer service resulting in client satisfaction, repeat business, and referrals Resolved customer service inquiries in a timely, positive, and professional manner Built and strengthened relationships with key clients, partners, and industry leaders Consistently promoted and awarded for excellence in sales, customer service, and le
Internet System installation Successfully reduced staff turnover while improving team skill sets and morale Responsible for multimillion dollar company inventory, tools, and vehicles Generated significant sales through cold calling, networking, and other sales tactics Consistently exceeded service goals through effective
scheduling, routing, and relationship management Authored company sales and service reports and presented to senior leadership Delivered exceptional customer service resulting in client satisfaction, repeat business, and referrals Resolved customer service inquiries in a timely, positive, and professional manner Built and strengthened relationships with key clients, partners, and industry leaders Consistently promoted and awarded for excellence in sales, customer service, and leadership