Sentences with phrase «lead at call center»

Tags for this Online Resume: Team Lead at call center, call center supervisor, field technician, trainer, QA analyst, technical admin.

Not exact matches

Chairman Crowley Leads Queens Congressional Delegation Letter Calling for Rehabilitation of Hospital Facilities at St. Albans Community Living Center

«Virtual house calls for chronic diseases like Parkinson's are not only as effective as in - person care but broader adoption of this technology has the potential to expand access to patient - centered care,» said Ray Dorsey, M.D., the David M. Levy Professor of Neurology at the University of Rochester Medical Center (URMC) and lead author of the study.

Led by researchers at the Ohio State University Comprehensive Cancer Center — Arthur G. James Cancer Hospital and Richard J. Solove Research Institute (OSUCCC — James), the retrospective study suggested that a pattern of molecules called microRNA (miRNA) in tumor cells might predict patients» response to radiation therapy.

Lead author Nathan Call, PhD, director of Severe Behavior Programs at Marcus Autism Center, Children's Healthcare of Atlanta and assistant professor of pediatrics at Emory University School of Medicine, says his team's work is aimed at designing treatment programs that families can stick to, and helping them do so. Call's co-authors were biostatisticians Scott Gillespie and Courtney McCracken, PhD in the Department of Pediatrics, Mindy Scheithauer at Marcus Autism Center, and Andrea Reavis, now at Trumpet Behavioral Health.

«Our results call attention to the strong discrepancies between molecular and paleontological estimates of the divergence time between Neanderthals and modern humans,» said Aida Gómez - Robles, lead author of the paper and a postdoctoral scientist at the Center for the Advanced Study of Hominid Paleobiology of The George Washington University.

A team of researchers led by Julie Y. Djeu, Ph.D., associate center director of education and training at Moffitt, discovered that TGF - β produced by tumor cells causes NK cells to make high levels of a molecule called microRNA - 183 (miR - 183).

«If the software were not connected to the internal network, the so - called CAN bus, of that mid-range sedan, then Checkoway would have had to work harder,» explains Stefan Nuernberger, who leads the Smart Systems Lab at the German Research Center for Artificial Intelligence (DFKI).

«These findings should be a wake - up call about maternal nutrition in India,» said lead author Diane Coffey, a Ph.D. student at the Wilson School's Center for Population Research.

The study was part of an international consortium called ENIGMA (Enhancing Neuro Imaging Genetics Through Meta Analysis), which spans 76 centers and includes 28 different research groups across the world, and is led by the USC Stevens Neuroimaging and Informatics Institute at the Keck School of Medicine of USC.

To peel away at the intricate layers that govern the development of neurons, a research team led by Chaolin Zhang, PhD, Assistant Professor in Systems Biology and Biochemistry and Molecular Biophysics and Hynek Wichterle, PhD, Associate Professor in Pathology & Cell Biology, Neuroscience, and Neurology, at the Center for Motor Neuron Biology and Disease, Columbia University Medical Center, focuses on a level of molecular regulation called alternative splicing.

To investigate, a team led by Gerburg Wulf, MD, PhD, a physician scientist in the Hematology / Oncology Division at Beth Israel Deaconess Medical Center (BIDMC) and an Associate Professor of Medicine at Harvard Medical School, cultured breast cells called primary mammary epithelial cells (MECs) in the presence of EBV.

Robert Cook - Deegan, director of the Center for Genome Ethics, Law & Policy at Duke University in Durham, North Carolina, called today's ruling «a very interesting decision» that's likely to lead to further legal action: «I wouldn't be surprised if both sides appealed to the Supreme Court.»

A multi-institutional international study led by scientists at The University of Texas MD Anderson Cancer Center has revealed new information about how molecules called long non-coding RNAs (lncRNA) interact with HIF - 1, a signaling pathway that is overexpressed in many cancers.

In a study published in Molecular Cell this month, Alexei V. Tulin, PhD, Associate Professor at Fox Chase Cancer Center, and colleagues reported that chemical modification of one type of histone — called H2Av — leads to substantial changes in nucleosome shape.

A study led by UCLA's Drs. Robert Prins and Linda Liau, both UCLA Jonsson Comprehensive Cancer Center members, looked at the impact of a combined treatment using a chemotherapy drug called decitabine and genetically modified immune cells or T cell immunotherapy.

It's such a subtle defect that these animals, called Aspm knockout mice, provide limited insight into human cortical development, says Walsh, who leads the Allen Discovery Center at Boston Children's Hospital and Harvard Medical School.

Kepler lead scientist William Borucki, with NASA's Ames Research Center in Mountain View, California, said he's not surprised by the finding of the European team, which uses a light - splitting spectrograph called HARPS on a telescope at the La Silla Observatory in Chile to look for planets beyond the solar system.

A team at the University of Liège, led by Olivier Absil, designed a portion of the Keck vortex coronagraph called the phase mask, which consists of concentric microstructures that force the starlight waves to swirl about the mask's center, creating the vortex singularity.

For example, UC San Diego Medical Center is the world's leading center for a complex surgical procedure called pulmonary thromboendarterectomy (PTE), pioneered at UC San Diego, in which life - threatening chronic blood clots are removed in order to restore blood flow to the Center is the world's leading center for a complex surgical procedure called pulmonary thromboendarterectomy (PTE), pioneered at UC San Diego, in which life - threatening chronic blood clots are removed in order to restore blood flow to the center for a complex surgical procedure called pulmonary thromboendarterectomy (PTE), pioneered at UC San Diego, in which life - threatening chronic blood clots are removed in order to restore blood flow to the lungs.

An international research team led by Takuma Izumi, a second - year master's student of science at the University of Tokyo, and Kotaro Kohno, a professor at the University of Tokyo, successfully captured a detailed image of high - density molecular gas around an active supermassive black hole at the center of a galaxy called NGC 1097 at the highest sensitivity ever achieved.

The lead author is Manuel Monge (MS» 10, PhD» 17), who was a doctoral student in Emami's lab and a Rosen Bioengineering Center Scholar at Caltech, and now works at a company called Neuralink.

Autism is a «really complicated» disorder, and the evidence to date suggests that a combination of genes and so - called environmental factors — some of which may increase the risk of both autism and schizophrenia — are involved, says Patrick F. Sullivan, M.D., lead author of the study and director of the Center for Psychiatric Genomics at the University of North Carolina School of Medicine, in Chapel Hill.

The supporting categories have in fact always served as a haven for handicapped leads — the biggest handicaps either being that 1) the cast is too big for them to call themselves a decisive lead, even if they're at the center of it (Del Toro), or 2) a bigger star is co-lead with them (both Gylenhaals, Connelly).

Prior to this role, he was the Executive Director of Networking and Telecommunications at The Princeton Review where he led day - to - day operations, management of data and voice networks, data centers, and call centers.

«We're not going to spend the same on students from disadvantaged backgrounds as students in the suburbs,» says Ulrich Boser, a senior fellow at the Center for American Progress who recently led a study called Return on Educational Investment, «but when you look across the U.S., we see that some schools are able to do more with less.

A trip into the weeds leads to something called the Center on Poverty, Inequality and Public Policy at Georgetown University.

Before joining AccuQuote, Julie Roper served as Vice President — Chief Operating Office at Heritage Union, where she lead all aspects of company operations, compliance, and infrastructure development for multi-channel distribution including web on - line, direct call center and independent agent business that increased sales by more than 75 percent in a 12 month period.

Thai Airways International Public Company Limited (THAI) organized the first IT seminar, called «THAI IT Transformation 2011,» supported by 12 leading IT business partners at Queen Sirikit National Convention Center to promote the Company's IT potential and services as well as to build confidence in service quality of international standards.

The Call Center sales role is an important and rewarding position at Marriott Vacation Club — selling discounted vacation packages that often lead to customers becoming Owners with Marriott Vacation Club.

An intellectual who philosophized about, wrote about and talked about art in addition to producing it, Mr. Motherwell became the theorist and leading spokesman of what he called the New York School: the post-World War II movement that put New York at the center of the international art world.

Ebell, who leads the Center for Energy and Environment at the right - leaning Competitive Enterprise Institute, has warned against climate «alarmism» and called the agency's Clean Power Plan, issued in August 2015, «illegal.»

Here at CallRail, we display both the phone number and the calling party's name inside the Call Dashboard and Lead Center to...

With my proven record of success in leading and optimizing call center operations and staff — along with my experience serving in a direct customer service position — will greatly contribute to the success of your team at Wayward, Inc..

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Tcall center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for thecenter performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

• Led an initiative to evaluate call center performance metrics, leading to shutdown of ineffective centers and capturing $ 10M - $ 12M in cost savings on an annual basis at scale.

Professional Experience ABC Debt Relief (City, ST) 12/2006 — 11/2011 Client Service Manager • Responsible for overseeing daily operations of a 35 Account Manager call center ensuring effective operations • Recruit and train new sales and customer service employees in industry best practices and company policies • Strictly enforce compliance with all applicable laws, industry regulations, and corporate protocols • Provide exceptional customer service and professional guidance in the area of debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity with inbound and outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduce client

In a recent ABC 20/20 investigative report, Dr. Richard Warshak, clinical professor of psychology at the University of Texas Southwestern Medical Center called it «Divorce Poison» which in extreme cases can lead to false accusations of abuse.