Sentences with phrase «maintained guest check»

Maintained guest check audits and ensured proper purchase of alcohol and maintained inventories.

Not exact matches

Managed the booking and billing of guest reservations, checked guests in and out of their rooms, reviewed daily reports, handled multiple telephone lines, maintained cash drawer, handled all guests complaints

Apart from screening phone calls, greetings guests, making travel / accommodation arrangements, the professional also carries out several back - end tasks viz., documenting company records, maintaining files and folders, receiving supplies, preparing and supplying acknowledgments, conducting security checks, etc..

Other duties described in most Usher sample resumes are making sure patrons feel comfortable and are seated in an orderly fashion, checking tickets, offering information, answering to guest questions, maintaining the entrance area clean and ejecting patrons who are causing trouble.

HIGHLIGHTS • Over 6 years» experience working in the hospitality sector • Keen understanding of interacting professionally keeping the company's interests in check • Excellent working knowledge of ensuring that service standards are maintained in a continuous manner • Conversant with employing operations directed at positive guest experience and satisfaction

• Took food and beverage orders from patrons • Entered orders in POS and delivered orders quickly • Checked back after delivery of food to ensure maximum guest satisfaction • Observed guests to reply to any additional needs • Presented check for payment and provided change • Kept station clean • Properly set up station tables and arranged napkins • Maintained table appearance by pre-bussing, checked drink levels, removed clutter and provided sufficient Checked back after delivery of food to ensure maximum guest satisfaction • Observed guests to reply to any additional needs • Presented check for payment and provided change • Kept station clean • Properly set up station tables and arranged napkins • Maintained table appearance by pre-bussing, checked drink levels, removed clutter and provided sufficient checked drink levels, removed clutter and provided sufficient napkins

Guest Service Agent Hilton Hotel — Randolph, VT 2017 — Present • Welcome guests as they check in and out and perform necessary services • Assure front desk is manned and maintained at all times • Review arrivals and departures • Liaison with housekeeping for on checkouts, sleep outs and vacancies • Provide information to guests about hotel services and offers • Respond and take action on guest complaints and problems • Receive and acknowledge reservations and cancellaGuest Service Agent Hilton Hotel — Randolph, VT 2017 — Present • Welcome guests as they check in and out and perform necessary services • Assure front desk is manned and maintained at all times • Review arrivals and departures • Liaison with housekeeping for on checkouts, sleep outs and vacancies • Provide information to guests about hotel services and offers • Respond and take action on guest complaints and problems • Receive and acknowledge reservations and cancellaguest complaints and problems • Receive and acknowledge reservations and cancellations

Morton's The Steakhouse, Palm Desert, CA 11/2009 — Present Hostess / Reservationist Provide customer service in greeting and checking in guests utilizing OpenTable program, and maintain intricate knowledge of VIP guests.

Greeted guests and maintained list at the door using check - in and payment apps - Eventbrite and PayPal Here

Days Inn, Baltimore, MD Guest Service Attendant, 1999 — Present Responsibilities were maintaining records of checking in & out of guests, handling customer requests and reservations.

• Introduced the concept of a customized coffee cup, wherein the customer gets to choose all preferences starting from the choice of coffee bean to the cup • Delivered impeccable and exceptional service to patrons • Managed service beverage and coffee bean counters simultaneously • Checked taste of coffee to ensure quality • Kept track of customer preferences and offered customized cups of warm and cold coffee as per taste • Maintained adequate stock of materials at the coffee bar • Developed professional relationships with guests and coworkers

Essential Duties · To welcome and serve all guests in an efficient, courteous and friendly manner whether face to face, on the phone or via email · To handle all guest compliments, comments, observations and complaints in a timely and effective manner, achieving guest satisfaction · To reserve, register and check out guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of guest history · To process credit card authorizations for each guest upon arrival and as needed during stay · To accurately post charges to group, guest, member and house accounts when necessary · To forward messages to departments with regards to guest requests and expectations and to follow up on requests with the guest via email, phone, radio and / or trace system · To liaise with bellstaff in order to ensure that gift delivery, luggage service, parking and rooming is taken care of in a courteous and timely manner · To ensure the accuracy of billing for each guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run nightly audit and separate guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions, etc).

• Hands - on experience in assisting with and overseeing guest check in and check out duties by ensuring smoothness and promptness • Effectively able to attend to guests» requests to ensure complete satisfaction and return business opportunities • Proven ability to maintain a constant presence in lobbies and other areas of the hotel in a bid to stay approachable • Proficient in creating and implementing staff schedules and ensuring that they are followed properly

• Loaded and unloaded luggage carts • Escort guests to rooms • Checked luggage tags for arrivals and departures • Delivered messages to meeting rooms • Maintained current listing of leisure, particular events and activities

• Highly skilled in anticipating guests» requirements and respond quickly and acknowledge all guests • In - depth knowledge of verifying registration card information with the guest • Demonstrated ability to answer telephone using correct greeting and telephone etiquette Hands - on experience in communicating important guest information to designated departments and employees • Knowledge of obtaining back - up information for guest credit / payment method and enter into system; collect cash and arrange change when required • Track record of maintaining positive guest relations at all times • Proven record of resolving guest complaints and ensuring guest satisfaction • Able to maintain complete knowledge of services, rates and activities at all times • Proven ability to direct Bell Person to accompany guest and transfer their luggage to the room • Thorough understanding to resolve discrepancies on the room status report with Housekeeping • Comprehensive knowledge of processing adjustment vouchers, paid - outs, correction vouchers and miscellaneous charges • Substantial knowledge to match the bucket check to in - house guest ledger report and convey inconsistencies to Manager

• Greet guests and ensure that guest service officers are assigned to handle their queries • Look through reservations for the day, ensuring that they are properly followed up • Create and implement schedules for staff members, ensuring that they handle their work duties accordingly • Oversee the check - in and check - out procedures, ensuring that they are run in a smooth manner • Inform guests about the facilities and services offered by the hotel and encourage them to make use of them • Perform daily facility checks to ensure that all amenities are available, and that the premises are clean and maintained • Assist guest services managers in hiring and training team members to provide exceptional hospitality services • Resolve guests» complaints and issues, aiming to ensure that repeat business opportunities

Senator JIM BATTIN, Palm Desert CA Liaison between Senator's office and state agencies Represented the Senator in community events and outreach Researched bill information, relevant codes, state agency policies and procedures Assisted in fielding constituent inquiries regarding legislation and services available from state agencies Made referrals to local, county and federal agencies Drafted correspondence on behalf of Senator and ensured that it was timelygenerated Entered and maintained data in the Local Constituent Management System, (LCMS) General reception duties including answering telephones, checking voice mails, delivering messages and greeting guests General office support duties including processing mail, handling faxes, photocopying, printing and filing Utilized MS Word, Excel and Outlook Provided support to owners of web pages Updated America's Choice Mall database Created, formatted and edited documents using Word and Excel Performed a variety of office duties such as answering.

• Greeted guests and provided them with information regarding the hotel's services • Recorded reservation information over the telephone and in person • Assigned key cards to guests and assisted them in checking in and out of the hotel • Provided information regarding specific travel arrangements that the hotel can manage • Maintained records of all guests and visitors and their checking in and out timings

Data Concepts, Eagle Butte, SD 5/2012 to Present Receptionist • Greet customers and guests in a professional manner and inquire into their purpose of visit • Confirm guest / customer identification and lead them through the signing in process • Provide guests / customers with information on availability of person inquired about • Check availability of employees that guests wish to meet and escort them to their offices • Take telephone calls and provide information asked for • Make telephone calls to customers for appointments and follow ups • Receive, sort and distribute incoming mail to appropriate recipients • Assist marketing departments with their campaigns and administrative work • Ascertain that all outgoing mail has appropriate postage on it • Order and maintain inventory of office supplies and equipment • Handle photocopying and scanning duties • Maintain and update customers» and employee'smaintain inventory of office supplies and equipment • Handle photocopying and scanning duties • Maintain and update customers» and employee'sMaintain and update customers» and employee's records

Employment History Days Inn, Baltimore, MDGuest Service Attendant, 1999 — PresentResponsibilities were maintaining records of checking in & out of guests, handling customer requests and reservations.

Customer service Distributed board games and equipment for students and guests Recorded inventory of game room utilities Maintained a clean and safe environment Entered data for equipment check - outs and returns.

The Clarion Park Ridge Hotel (City, ST) 2008 — 2010 Front Desk Agent • Managed front desk activities including check - in / check - out process and payments • Maintained guest and group accounts while providing excellent customer service • Oversaw corporate correspondence utilizing telephone, facsimile, and email • Conducted site tours of the hotel guest rooms and general areas to ensure cleanliness • Completed reports and daily activities in accordance with corporate protocols