Sentences with phrase «manage overall customer satisfaction»

Manage overall customer satisfaction requirements while maintaining all departmental pricing integrity

Not exact matches

America Silver Certified Service Advisor Consistent HSI score and overall customer satisfaction with Advisor... Fairfield, OH Using ADP I schedule customer appointments, write customer Repair Orders, and manage Repair

Effectively managed customer contacts and relationships to improve customer service, build sales volume, improved effectiveness and increase overall customer satisfaction.

Ensured customer satisfaction of information technology solutions by managing the details of overall project schedules and deliverables.

Managed customer accounts, including billing adjustments, invoicing and overall satisfaction.

GE Harris Harmon Technology, Jacksonville • FL 2000 — 2002 Credentialing Manager / Network Operations Managed overall network operations, facilitated customer relationships and managed all projects from «cradle to grave «ensuring project quality was maintained and that cost and scheduling were adhered to ensure complete client satisfManaged overall network operations, facilitated customer relationships and managed all projects from «cradle to grave «ensuring project quality was maintained and that cost and scheduling were adhered to ensure complete client satisfmanaged all projects from «cradle to grave «ensuring project quality was maintained and that cost and scheduling were adhered to ensure complete client satisfaction.

Developed an overall IT Strategy that lined up with business goals as outlined and approved by Senior Management Partnered with Department Supervisors to support their technology needs Managed all aspects of Information Technology systems Managed all IT employees Responsible for delivering customer satisfaction from the IT department Project Manager of all Information Technology related projects Managed and coordinated all IT Vendors Coordinated all clinic setups and relocation of all computer, telephony and network infrastructure Reviewed and approved all IT expenditures Recommendation for technology solutions by assessing needs and providing justification for equipment and service purchase and updates Created and maintained IT Policies and Procedures Maintained working knowledge of all applicable policies and procedures Created and presented to executive staff future network upgrades including MPLS, VOIP, and centralized data solution within an offsite data center.

Senior Sales Engineer — Duties & Responsibilities Experienced manager with a background in telecommunications hardware and software Oversee product lifecycle including sales, configuration, installation, and customer support Design and implement staff development and recognition programs enhancing skills sets and morale Monitor team performance and streamline workflow to enhance overall efficiency Manage customer service operations for hardware and software related issues Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Consistently meet or exceed sales goals through effective team and project management tactics Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and industry leaders Provide exceptional customer service resulting in client satisfaction and repeat business Represent company brand with poise, integrity, and positivity

The Atlanta Daily World (Atlanta, GA) 10/2001 — 07/2004 Office Manager • Collaborated with marketing manager to create positive marketing and promotional partnerships on a local and national level, including the integration and utilization of various media relationships • Supervised and directed classified sales department in the maintenance of existing clientele and generation of new customers, outlining departmental sales goals and tracking associate progress versus established benchmarks • Implemented numerous subscriber promotions and sales campaigns while targeting key newsstands to grow subscriber base and issue sales, supervising members of the circulation team to ensure distributor, vendor, and client satisfaction • Managed various accounting functions to promote accurate billing to advertisers, newsstands, subscribers, and distributors on a weekly and monthly basis • Assisted team with proofreading functions on production day in addition to critiques of the layout and design of classified pages, focusing on paid advertisement placement, content accuracy, and overall appeal • Coordinated Atlanta Daily World sponsorships with the Georgia Statewide Spelling Bee, the City of Atlanta Camp Best Friend paper program, and the organizations» 75th anniversary celebration • Oversaw the execution of critical office and operational functions

• Orchestrated an annual increase in revenue of a 60 - unit property from just under $ 1M to $ 1.5 M resulting in the hotel to be ranked as 13th in the top 20 performing hotels under the banner, in the U.S. • Innovatively managed an Increase in failing guest overall satisfaction (OSAT) scores by 30 % and the loyal customer base by 15 %.