Carried out supervisory responsibilities and
managed branch operations in accordance with Bank's policies, procedures and regulatory guidelines
•
Managed branch operations that included route supervision, warehouse operations, maintenance and technical repair of machinery and staff personnel recruitment and training for William Food Service.
Managed branch operations; ensures office of 30 is current on mandatory training, performance reviews, and security clearances.
Managing branch operations including accounts receivables, general inventory maintenance expense etc..
PROFESSIONAL EXPERIENCE PNC BANK, Evanston, IL (6/2012 to Present) Branch Manager • Determine the branch's market share and optimize growth in sales and profits • Develop client relationships by ensuring that relationship managers are performing their work properly • Work closely with bank management and sales teams to determine sales targets • Ascertain that bank staff is aware of sales targets and perform reviews towards these goals •
Manage branch operations and motivate staff members to strive and exceed sales goals • Develop forecasts and financial objectives and ensure that staff members are in sync with them • Locate areas for improvement and propose corrective measures • Meet with corporate clients to determine their needs and ensure that they are fulfilled immediately • Address both client and staff issues promptly and ensure that they are resolved • Handle networking and marketing duties to make sure that the bank's revenue and sales goals are met constantly
Not exact matches
«Shamefully the NPP now controls all our
operations in the Ashanti Region, they direct,
manage and even finance our programmes and activities particularly in the Zongos and NDC strongholds.We initially thought we were forming a political party, little did we know it was just another
branch of the NPP.»
According to our online
operations management assignment help experts, this
branch of management is all about
managing the processes to produce and distribute products and services through planning, organizing, supervising, and manufacturing.
Managed the
branch profitability,
operations, lending and marketing programs for the largest bank in the state of Georgia.
•
Managed all facets of branch operations and strategically developed new business, managed portfolio and fostered key client relations that resulted in customer acquisition initi
Managed all facets of
branch operations and strategically developed new business,
managed portfolio and fostered key client relations that resulted in customer acquisition initi
managed portfolio and fostered key client relations that resulted in customer acquisition initiatives.
Other roles and responsibilities include
managing staff members, fostering a positive environment, and ensuring customer satisfaction and optimum
branch operations.
Looking for a
branch coordinator position with «Daft Healthcare» to support and
manage daily
operations of the
branch and assist
branch manager in executing responsibilities laid out by the head office.
Managed all daily
branch operations, including opening and closing of the
branch, implementing and maintaining policies and procedures, ensuring compliance with federal banking regulations, customer contact and conflict resolution.
Assistant Bank Managers oversee the daily
operations of a financial institution, supervising
branch workers, evaluating loan applications, and
managing cash flow.
Qwest Communications / Field Sales Division 1997 — 1999
Branch Sales
Manage / Regional Sales Director Opened and oversaw
operations of the first commercial sales office.
The European Leasing Fund Ltd. 1996 — 2000 Director of the
Branch in Bielsko - Biała, Poland Managed daily operations of the b
Branch in Bielsko - Biała, Poland
Managed daily
operations of the
branchbranch.
EF English First — Global Brand 2003 — 2004 Center /
Branch Manager — Bielsko Biala, Poland
Managed operations for a Franchise school in Bielsko - Biala as part of the global network of the English Language Centers.
AMICA Mutual Insurance Company — Raynham • MA President 1/2009 — Present
Managed and developed sales goal for all
branch of
operations consisting of 175 total employees including 22 management level employees.
Managed the Fire Protection
Branch consisting of 64 employees including fire prevention, fire suppression /
operation, fire rescue, emergency medical, training, emergency management, communication center and administrative
Team Industrial Services • Alvin, TX 2001 — 2006
Branch, Engineering and Manufacturing Coordinator
Managed receiving and sorting of data from worldwide
operations for the design and manufacture of leak sealing and hot tapping hardware, and to ensure quality data.
Offering extensive experience in personnel management, and natural leadership abilities to
manage the
operations of the
branch successfully.
Managing front office
operations * Providing administrative support to the
branch manager * Organizing and providing documents, reports and information in a useful and well - organized manner
Successful candidate will have...
Managing front office
operations * Providing administrative support to the
branch manager
Apart from, hiring, firing, training and supervising bank personnel, they are required to
manage a
branch in terms of
operations and customer support.
Roles varied from
managing branches of all sizes to large volume call center
operations.
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Branch Manager (1991 — 2003) Managed all facets of branch operations and strategically developed new business, managed portfolio and fostered key client relations that resulted in customer acquisition initia
Branch Manager (1991 — 2003)
Managed all facets of branch operations and strategically developed new business, managed portfolio and fostered key client relations that resulted in customer acquisition initi
Managed all facets of
branch operations and strategically developed new business, managed portfolio and fostered key client relations that resulted in customer acquisition initia
branch operations and strategically developed new business,
managed portfolio and fostered key client relations that resulted in customer acquisition initi
managed portfolio and fostered key client relations that resulted in customer acquisition initiatives.
As
Managing Director, focused on operational leadership and oversight for $ 25MM P&L
branch operations that included forecasting, developing policies and procedures, team leadership and development.
Manage overall
branch operations and supervise the management team Develop overall
branch business and operational... the hospitality industry which includes Senior Management, Sales and Marketing.
Professional Duties & Responsibilities Supervised administrative support team ensuring effective and efficient
operations Trained new associates in daily
operations, claim processing, and company policies Oversaw invoicing,
branch claims, liability reports, and company checking account Investigated off site damage reports and provided claim process recommendations Analyzed processes and introduced plan to reduce claims and increase efficiency Directed and oversaw company special events from conception to implementation
Managed calendars for Chief
Operations Officer, General Manager, and sales team Provided excellent customer service ensuring client satisfaction and repeat business Maintained customer information database guaranteeing organized client information Opened new client accounts and upgraded existing services Handled marketing duties including advertisements in yellow pages Inventoried company office supplies and replenished as needed Served as first point of contact between company and clients Researched and purchased new multiline phone system for reception team Significant experience conducting sales and customer service in a retail setting
• Installed, configured, and
managed multiple web sites supporting global trading, e-commerce, e-treasury, and business credit in technical environment encompassing Solaris2.6 through 2.10, HP - UX 10.20 and 11.00, AIX 4.2.5 - 5.0 operating systems • Managed DNS, DHCP, NIS, NIS +, FTP, HP OpenView, LDAP, and Apache web administration • Streamlined the business credit process by developing a communication system between the proxy server, IBM Mainframe, and Apache web server using Jet 3270 Emulator • Applied Veritas Volume Manager to provide High Availability (HA) and NFS fail over using the Veritas cluster for numerous Sun E250 - E15K and HP Superdome 9000 servers • Administered backup and recovery using LEGATO backup solution • Performed hardware and software upgrades and built new Sun and HP servers to incorporate Oracle and Sybase RDBMS • Migrated ADSM backup to Veritas Netback up and Autosys 3.4 running on AIX3.3.3 to Autosys 3.5 running on Solaris 2.7 • Employed EMC software for HA and automatic fail over and managed BMC software to monitor operation, development, and administration • Supported HSBC's branch banking on an RS 6000 platform running AIX • Optimized data security through close cooperation between Network Administration, Unix System Administration, NT Administration, DBA, and Backup and Recovery Administration teams • Implemented policies and procedures to streamline operations and minimize system downtime • Built a 128 - bit RSA encrypted proxy server for internal and external customers, which increased transaction security • Installed and configured Aix and Sun Solaris Operating systems on IBM and Sun S
managed multiple web sites supporting global trading, e-commerce, e-treasury, and business credit in technical environment encompassing Solaris2.6 through 2.10, HP - UX 10.20 and 11.00, AIX 4.2.5 - 5.0 operating systems •
Managed DNS, DHCP, NIS, NIS +, FTP, HP OpenView, LDAP, and Apache web administration • Streamlined the business credit process by developing a communication system between the proxy server, IBM Mainframe, and Apache web server using Jet 3270 Emulator • Applied Veritas Volume Manager to provide High Availability (HA) and NFS fail over using the Veritas cluster for numerous Sun E250 - E15K and HP Superdome 9000 servers • Administered backup and recovery using LEGATO backup solution • Performed hardware and software upgrades and built new Sun and HP servers to incorporate Oracle and Sybase RDBMS • Migrated ADSM backup to Veritas Netback up and Autosys 3.4 running on AIX3.3.3 to Autosys 3.5 running on Solaris 2.7 • Employed EMC software for HA and automatic fail over and managed BMC software to monitor operation, development, and administration • Supported HSBC's branch banking on an RS 6000 platform running AIX • Optimized data security through close cooperation between Network Administration, Unix System Administration, NT Administration, DBA, and Backup and Recovery Administration teams • Implemented policies and procedures to streamline operations and minimize system downtime • Built a 128 - bit RSA encrypted proxy server for internal and external customers, which increased transaction security • Installed and configured Aix and Sun Solaris Operating systems on IBM and Sun S
Managed DNS, DHCP, NIS, NIS +, FTP, HP OpenView, LDAP, and Apache web administration • Streamlined the business credit process by developing a communication system between the proxy server, IBM Mainframe, and Apache web server using Jet 3270 Emulator • Applied Veritas Volume Manager to provide High Availability (HA) and NFS fail over using the Veritas cluster for numerous Sun E250 - E15K and HP Superdome 9000 servers • Administered backup and recovery using LEGATO backup solution • Performed hardware and software upgrades and built new Sun and HP servers to incorporate Oracle and Sybase RDBMS • Migrated ADSM backup to Veritas Netback up and Autosys 3.4 running on AIX3.3.3 to Autosys 3.5 running on Solaris 2.7 • Employed EMC software for HA and automatic fail over and
managed BMC software to monitor operation, development, and administration • Supported HSBC's branch banking on an RS 6000 platform running AIX • Optimized data security through close cooperation between Network Administration, Unix System Administration, NT Administration, DBA, and Backup and Recovery Administration teams • Implemented policies and procedures to streamline operations and minimize system downtime • Built a 128 - bit RSA encrypted proxy server for internal and external customers, which increased transaction security • Installed and configured Aix and Sun Solaris Operating systems on IBM and Sun S
managed BMC software to monitor
operation, development, and administration • Supported HSBC's
branch banking on an RS 6000 platform running AIX • Optimized data security through close cooperation between Network Administration, Unix System Administration, NT Administration, DBA, and Backup and Recovery Administration teams • Implemented policies and procedures to streamline
operations and minimize system downtime • Built a 128 - bit RSA encrypted proxy server for internal and external customers, which increased transaction security • Installed and configured Aix and Sun Solaris Operating systems on IBM and Sun Servers.
JPMorgan Chase (Chicago, IL) 2007 — 2010
Branch Manager • Managed all aspects of JPMorgan Chase branch including daily operations and personnel • Responsible for $ 40 million in deposits, $ 20 million in loans, and $ 50 billion in accounts • Consistently exceeded quarterly acquisition goals through effective product positioning • Ensured banking compliance with state, federal, and internal regulations • Conducted audits to maintain responsible, profitable, and efficient operations • Investigated issue escalation, fraud, theft, forgery, and identity theft claims as needed • Delivered excellent customer service ensuring client satisfaction and repeat bu
Branch Manager •
Managed all aspects of JPMorgan Chase
branch including daily operations and personnel • Responsible for $ 40 million in deposits, $ 20 million in loans, and $ 50 billion in accounts • Consistently exceeded quarterly acquisition goals through effective product positioning • Ensured banking compliance with state, federal, and internal regulations • Conducted audits to maintain responsible, profitable, and efficient operations • Investigated issue escalation, fraud, theft, forgery, and identity theft claims as needed • Delivered excellent customer service ensuring client satisfaction and repeat bu
branch including daily
operations and personnel • Responsible for $ 40 million in deposits, $ 20 million in loans, and $ 50 billion in accounts • Consistently exceeded quarterly acquisition goals through effective product positioning • Ensured banking compliance with state, federal, and internal regulations • Conducted audits to maintain responsible, profitable, and efficient
operations • Investigated issue escalation, fraud, theft, forgery, and identity theft claims as needed • Delivered excellent customer service ensuring client satisfaction and repeat business
Talent Tree (Cleveland, OH) 2003 — 2004 Vice President: Sales &
Operations (Eastern US) •
Managed P&L of $ 35 million staffing firm focused on IT, retail, healthcare, and office needs • Directed activities for 10
branches ensuring profitable and professional
operations • Established KPI's to standardize processes and set clear expectations for all departments • Developed key client accounts and reorganized business plan to exceed regional profit goals
Chevy Chase Bank, Location 2002 — 2004
Branch Manager Directed operations and managed giant in - store bank branch of 6 empl
Branch Manager Directed
operations and
managed giant in - store bank
branch of 6 empl
branch of 6 employees.
First Independent, Vancouver • WA 2010 — Present
Branch Sales and Administrative Manager Spearheaded
operations,
managed, planned, and coordinated the activities of 15 retail bank
branches, 75 employees and a deposit base of $ 550M.
Financial Manager — Duties & Responsibilities
Manage daily
operations, sales, and customer service activities for multiple financial institutions Oversee company expansion and
branch openings in new markets and territories
Manage client assets in excess of $ 285 million across a wide range of investment vehicles Design and implement professional development and employee recognition programs Consistently meet or exceed sales goals through networking, cold calling, and other tactics Represent company brand with poise, integrity, and positivity Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Negotiate and execute contracts with C - Level decision makers Maintain records of site visits to potential and existing clients to assist in assessing their future needs Collaborate with junior level sales people to develop action plans to govern their performance Make cold calls in a courteous, yet assertive manner that translates to sales results Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Strictly adhere to budgets and project timelines
Associate
Operations Sergeant 2004 — 2005
Managed the Special Events section of the
operations branch of the Old Guard consisting of nine company, 1,200 soldier infantry regiment; Coordinated and supervised training of all soldiers assigned to the regiment, and conducted proficiency testing of each unit to ensure the standards were met on all ceremonies performed by the regiment.
Professional Experience
Branch Banking and Trust (BB&T) 7/2003 — Present Certified Senior Teller Supervisor 6/2006 — Present •
Managed, trained, and scheduled staff ensuring efficient and professional
operations • Recruited, interviewed, and hired teller employees • Assisted area
operations manager with routine internal audits • Named one of the «Top Three Tellers» in the region • Awarded «Five Years of Dedicated Service» and «Olympian Award» for excellence in customer service, management, and exceptional work ethic
Regional Restaurant Management — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, supervising the facilitation of food sales, overseeing restaurant
operations and promoting a high - quality, memorable customer dining experience Participate in all phases of strategic store - level planning with other management professionals, including local staffing, service - related concerns, inventory control, merchandising, sales and revenue projections, and local competition Employ various strategies to
manage and reduce food, beverage and labor expenses Supervise all store opening and closing functions, including the acquisition and sale of all equipment, state and county inspections, general contractor relations, hiring and terminations, and financial data transmission Perform continuous assessment of all operational aspects while furnishing oversight and guidance regarding the effective application and execution of critical internal policies and procedures to standardize restaurant offering across markets Meet and exceed customer satisfaction benchmarks while tracking progress versus established
branch and corporate guidelines Identify and utilize talent among team members with focused training efforts, targeted professional hiring, job fair management and the promotion of a performance - based work environment that leverages individual talents for group benefit Provide relevant administration and oversight with respect to all HR - related functions, including payroll and compliance tasks Oversee the management of daily, weekly and monthly food and supply inventories, in addition to alcohol products, while holding responsibility for the development of weekly P&L statements and internal store audit execution Address local management and staff queries and resolve them in an expedited manner, promoting sustained revenue growth through relationship development and the leveraging of both talent and resources at all locations Collaborate and communicate effectively with all store personnel as well as with members of corporate management Execute all marketing and sales strategies while tracking progress versus established internal and external industry benchmarks, focusing on both revenue generation, customer acquisition and brand loyalty development Maintain a strong working knowledge of product and services as well as related industry considerations, including pricing and regulatory trends, service - related issues and local competitor
operations
Professional Duties & Responsibilities
Managed all aspects of
branch location including personnel and daily
operations Oversaw employee hiring, training, performance reviews, compensation, and termination Interfaced with business, insurance, and investment partners to provide holistic client service Analyzed local, niche, and national markets to identify potential sales opportunities for clients Generated significant revenue through successful leveraging of bank products and services Built long - term relationships with key industry contacts to expand company reach and sales Conducted Management Self Assessments, audits, and compliance activities Monitored adherence to legal and corporate procedures protecting company and client assets Resolved escalated customer service issues promptly, professionally, and effectively Implemented measures to significantly increase operational efficacy and efficiency Identified and developed high potential employees increasing their value to the company Designed and implemented employee recognition program elevating corporate morale Performed teller services including cash handling and bank vault oversight Tracked sales referrals guaranteeing observance of proper procedures and policies Reviewed ledgers,
branch audit logs, and closeout, balance, and M&D reports Provided excellent customer service resulting in client satisfaction and repeat business
Professional Experience Harris Bank Evanston (Evanston, IL) 2000 — 2009 Vice President /
Branch Manager • Managed all aspects of Evanston branch including daily operations and personnel • Hired, trained, scheduled, and supervised staff of 10 tellers, personal bankers, and support staff • Created and implemented employee review, development, and recognition programs • Designed and executed education programs focused on banking and service best practices • Oversaw teller line, mortgage, consumer loan, and commercial banking departments • Consistently exceeded financial goals through effective sales, marketing, and management • Awarded Harris Bank Outstanding Sales Award for setting company best in product sales • Delivered excellent customer service resulting in client satisfaction and repeat business • Ensured banking compliance with state, federal, and internal regulations • Conducted audits to maintain responsible, profitable, and efficient oper
Branch Manager •
Managed all aspects of Evanston
branch including daily operations and personnel • Hired, trained, scheduled, and supervised staff of 10 tellers, personal bankers, and support staff • Created and implemented employee review, development, and recognition programs • Designed and executed education programs focused on banking and service best practices • Oversaw teller line, mortgage, consumer loan, and commercial banking departments • Consistently exceeded financial goals through effective sales, marketing, and management • Awarded Harris Bank Outstanding Sales Award for setting company best in product sales • Delivered excellent customer service resulting in client satisfaction and repeat business • Ensured banking compliance with state, federal, and internal regulations • Conducted audits to maintain responsible, profitable, and efficient oper
branch including daily
operations and personnel • Hired, trained, scheduled, and supervised staff of 10 tellers, personal bankers, and support staff • Created and implemented employee review, development, and recognition programs • Designed and executed education programs focused on banking and service best practices • Oversaw teller line, mortgage, consumer loan, and commercial banking departments • Consistently exceeded financial goals through effective sales, marketing, and management • Awarded Harris Bank Outstanding Sales Award for setting company best in product sales • Delivered excellent customer service resulting in client satisfaction and repeat business • Ensured banking compliance with state, federal, and internal regulations • Conducted audits to maintain responsible, profitable, and efficient
operations
Assistant
Branch Manager 2002 — 2003
Managed daily
operations of lending to new and established customers.
Her other senior role was
operations leader for GE Edison Life Insurance in Tokyo where she
managed the centralized customer care center and field service
branches.