Sentences with phrase «managed call quality»

Managed call quality, customer service support, in charge of marketers delivering information correctly.

Not exact matches

So, it's a good thing you can manage incoming calls, improve the quality of your communications and free up more time in your workday using the following tips and tricks.

Vengeance and retaliation could be outwardly administered; penal justice could be roughly managed by legality; but the more magnanimity was called for, the more inward quality was indispensable, until at last the Bible faced man with an ideal that put upon him a profound demand for interior regeneration — «Let all bitterness, and wrath, and anger, and clamor, and railing, be put away from you, with all malice: and be ye kind one to another, tenderhearted, forgiving each other, even as God also in Christ forgave you.»

This is what we call publishing presentations the rapid way, meaning a way of publishing presentations that is aligned with your objectives, that has a level of quality which is completely acceptable, and that is quick, easy and efficient to manage.

Riley and others also ignore another culprit: Low - quality teachers and lackluster school leaders — or, «the other knuckleheads, as Fordham Institute scholar Peter Meyer calls them — who perpetuate cultures of low expectations by failing in reading instruction and failing to properly manage classrooms.

If the TouchPad — a flawed device that still managed to have a lot of redeeming qualities — calls for an exit after a few weeks and a $ 99 to $ 149 price tag what does that say for all the other Apple iPad rivals?

Call management is easy and if you use Google to manage contacts then all of these are automatically available to the Nexus S. Sound and call quality is above average especially because of dual noise cancelling microphoCall management is easy and if you use Google to manage contacts then all of these are automatically available to the Nexus S. Sound and call quality is above average especially because of dual noise cancelling microphocall quality is above average especially because of dual noise cancelling microphones.

Call quality is also a solid point, as Dell managed to put in a decent speaker, which is both loud (when necessary) and very clear, showing that they managed the extra space in style.

And in the fullness of time, as we have now come to realize, Toyota stock has gone up a lot from that standpoint, and investors, which properly explains the kind of results we've managed to have in our mutual funds that Consuela referenced, is because a patient investor with the contrarian value mindset I've talked about, as long as you're buying the stocks on sale and not those that are offered on clearance, i.e., which nobody else wants ever — so we don't believe in distressed investing or deep value investing, we're talking about quality companies that are available on sale — you can make what I'm going to call performance statements in your portfolios, as opposed to what I'm going to describe what a lot of investors try to make, which is fashion statements.

Call now to inquire about... THE VERY BEST VALUE IN CABO FOR YOUR FAMILY»S SUMMER VACATION: IN ORDER TO PROVIDE YOU WITH THE VERY BEST VALUE POSSIBLE, WE... prepared fresh in your villa every morning of your vacation 24 - hour local support of our entire Lifestyle team Professionally... managed villas Highest quality standards in every property Unbeatable customer satisfaction rates ** Offer valid for new... reservations directly through Lifestyle Villas for stays between June 1 and October 31, 2010.

Call now to inquire about... prepared fresh in your villa every morning of your vacation 24 - hour local support of our entire Lifestyle team Professionally... managed villas Highest quality standards in every property Unbeatable customer satisfaction rates ** Offer valid for new... reservations directly through Lifestyle Villas for stays between June 1 and October 31, 2010.

«We must become more consistent in meeting our release dates and managing production costs to achieve the highest possible returns on our creative and financial investments,» Chairman Strauss Zelnick said during their fourth quarter earnings call yesterday, adding that delaying a title will still be considered to take advantage of a better release window but that, «in terms of commitment to quality and excellence,» the commitment to their core business is «unwavering».

It also manages decent sound quality for calls with such tiny wireless buds; I didn't get any complaints about audio coming from my end when I phoned people.

Managed a team of 10 in - house and 5 outsourced call center representatives, ensuring they delivered high quality customer care on a daily basis

The role will include: • Business development & client meetings • Negotiating rates and terms with clients • Candidate Pre-screening and face to face registrations • Licence & qualification checks • Advertising • Managing advance and Ad Hoc - bookings and client requirements • On call alternate weeks and weekends • Candidate Reference checking • Lead generation • Database management • Keeping up to date with legislation & driver's hours • Attending Networking events and seminars At SJB we believe it's not all about the targets numbers and KPI's it's more about engaging with our driver's and clients offering quality commitment and longevity whilst developing a long - term relationship.

RECRUITMENT CONSULTANT BIRMINGHAM CITY CENTRE # 18 - # 22K PA PLUS UNCAPPED OTE If you have the drive and ambition to succeed in a highly pressurised environment Extra Personnel are currently recruiting for: INDUSTRIAL RECRUITMENT CONSULTANT Hours of Work — Monday — Friday 40 hrs per week with flexibility to the business KEY DUTIES OF THE RECRUITMENT CONSULTANT * To identify suitable candidates for current and prospective industrial clients * Conduct interviews and full reference including right to work for all workers * To canvass new and existing clients to generate new business opportunities * Ensure that all clients and workers comply with health and safety legislation and promptly refer any concerns to the branch manager * Maintaining quality and ISO procedures in line with Standard Operating Procedures to ensure effective, positive quality audit results * Liaising daily with the clients and managing expectations including job requirements, hours of work and rates of pay * To conform to all statutory employment and contractual legislation * To ensure all administrative requirements are satisfied to ensure candidates are paid correctly, promptly and customers are invoiced promptly and correctly * Covering out of office calls and demands on a rota requirement * On time reporting of key information to Extra Personnel SKILLS REQUIRED FOR A RECRUITMENT CONSULTANT * Strong Sales and Customer service experience within a fast paced changing environment * Able to communicate at all levels from worker to director * Excellent organisational skills and the ability to prioritise workloads which continually change * Computer literate — outlook, excel and word * Ability to report critical information accurately and to tight deadlines * Ability to use a common sense approach to problem solving * Full UK driving license required BENEFITS As part of our commitment our Recruitment Consultant will also receive: * Excellent salary and bonus opportunities * Healthcare Scheme * Pension * Min 23 days holiday plus Bank Holidays rising to a maximum of 29 days plus Bank Holidays * Plus an additional days holiday for your Birthday * Continued advancement training

Managed a team of Quality Specialist to audit calls for quality assurance to client specifiQuality Specialist to audit calls for quality assurance to client specifiquality assurance to client specifications

Assist CEO and other departments with quality assurance testing, write blog posts and organize files, manage calendars and events and take calls.

Lab Technician II — TRL Plasma Laboratories — January 2013 — Present • Monitor the heat sealing and aseptic sampling of plasma units; place units of plasma into freezer in timely manner in order to ensure quality of product • Label plasma samples and units properly and store according to policy; manage an average of 50 different plasma units on a regular basis • Evaluate refrigerator and freezer temperatures ad inform supervisor if equipment is malfunctioning • Maintain efficient and clean work environment and ensure inventory is stocked properly; answer phones and answer questions or transfer calls to appropriate departmentLab Technician I — ABC Medical Technologies, Inc. — May 2007 — January 2013 • Operated laboratory equipment, such as cell counters and microscopes, to analyze urine, blood, and tissue samples; recorded both normal and abnormal findings; had less than a.1 percent margin of error in sample findings • Used computerized instruments and automated equipment to perform multiple tests at one time; maintained calibration and proper function of equipment on a regular basis • Entered data from tests into physician reports; discussed abnormal results with supervisor and re-ran tests before logging data into patient's medical record

Responsible for managing, evaluating global quality complaints, documenting and providing AE and PQC related training feedback to registered nursing call center staff.

Will work in a remote environment managing a team of 12 to 18 virtual consultants, answering customer calls and emails, building customer loyalty, coaching and developing agents, and conducting quality assurance reviews.

Possess sound judgment and decision - making skills gained from experience in managing quality of service, abandonment rate, average speed to answer, time service factor, first call resolution, and uptime; exemplary leadership in handling critical customer projects becoming an essential asset to the company.

Manages using tactics such as developing short and long - term objectives, continually recruiting quality representatives and going on sales calls -LSB-...] Continue Reading →

RESPONSIBILITIES: Answer phones in professional and courteous manner and direct calls to the appropriate associate Retrieve messages from voicemail and forward to appropriate department Open and sort incoming mail Sort and process outgoing mail using Pitney Bowes postage machine Greet visitors and welcomes visitors and notifies company employee about the arrival Maintains security by following visitor policy, monitoring guestbook and issuing visitor badges Maintains a safe and clean reception area Support guests and event management with catering, hotel and travel bookings Orders office supplies and maintain supply cabinet Update information in various spreadsheets Update slides on site monitor Provides general office support with a variety of clerical activities and related tasks REQUIRED EXPERIENCE: 2 - 4 years Receptionist experience preferred Excellent communication skills; written and verbal Attention to detail, accuracy and consistent quality Computer skills in Microsoft Office (Word, Excel, Power Point), SAP preferred Able to use established guidelines to perform job function Demonstrate ability to manage time, complete detailed task and handle multiple tasks simultaneously EDUCATION: Accredited High School Diploma / GED WORK HOURS: 1st Shift Full - Time

Manages using tactics such as developing short and long - term objectives, continually recruiting quality representatives and going on sales calls with representatives to offer coaching assistance.

Expertise includes managing international call centers in medium to large Global Fortune 500 companies while identifying and resolving process and quality problems.

(sm) Working hours are Monday - Friday 9:30 am - 6 pm and will include occasional Saturdays on a rotating basis Primary Responsibilities: * Direct, coach and develop a team of up to 20 Prior Authorization Specialists * Manage attendance, schedule adherence, off - phone activities, quality and other dimensions of PA Specialist performance to identify and coach areas of opportunity * Conduct phone monitoring of PA specialists and provide constructive feedback based on observations * Handle escalated calls as needed * Follow - up on issues escalated to the Supervisor * Delegate escalated issues to PA Team Lead and Sr..

Key Duties and Responsibilities • 360 running of a permanent recruitment desk • Responsible for new business development and building on existing business through upselling and cross selling • To utilise all types of resourcing to locate new candidates within the sector • To advertise and attract in new candidates • To qualify candidates through interviewing processes and matching them to active vacancies • Deliver a high quality of service to your clients to fulfil their requirements • Arrange and manage interviews for all live roles and ensure candidates are prepared • To lead and manage resourcers working on the division • To build and maintain strong relationships with all clients and candidates Key attributes required • Highly Organised • Ability to prioritise and manage time effectively • Excellent Sales and Relationship building Skills • Ability to lead and motivate others • Excellent candidate resourcing skills • At least 2 years» experience within a similar role • Excellent administration skills • Excellent eye for details • Methodical Please apply for more information or call Louise Higley on 01628 781444

Tags for this Online Resume: Call Center, Supervisor, Customer Service, Inbound calls, CMS, Microssoft Office, Recruiting, Traaining, Managing, Quality Asssesssments, Annual Reviews, KPI, Disciplinaary Action, Motivated, Processs Improvement

I have managed call centers, software developers and operational testing and quality assurance teams.

KEY DUTIES OF RECRUITMENT CONSULTANT * Managing drivers and being point of contact for resolving issues * Conduct interviews / pre screen and full reference of all drivers * Ensure that all clients and workers comply with health and safety legislation and promptly refer any concerns to the branch manager * Maintaining quality and ISO procedures in line with Standard Operating Procedures to ensure effective, positive quality audit results * Liaising daily with the clients and managing expectations including job requirements, hours of work and rates of pay * Self generate new clients via cold calling and expanding on existing client opportunities * Meet with new and existing clients to account manage and advise of the services available to them * Generate new drivers by way of advertising, social media and networking * Covering out of office calls and demands on a rota requirement * Planning a weekly rota / submitting accurate payroll data / reporting KPI data * Maintaining and increasing daily route allocations — ensuring the customer promise is delivered * Training of drivers in all aspects of the job * Managing claims for damages, insurance and fines * On time reporting of key information to Extra Personnel SKILLS REQUIRED: Recruitment Consultant * Strong Sales and Customer service experience within a fast paced changing environment * Able to communicate at all levels from driver to director * Excellent organisational skills and the ability to prioritise workloads which continually change * Computer literate — outlook, excel and word * Ability to report critical information accurately and to tight deadlines * Ability to use a common sense approach to problem solving * Full UK driving license required BENEFITS As part of our commitment our Recruitment consultant will also receive: * Excellent salary and bonus opportunities * Healthcare Scheme * Pension * Min 23 days holiday plus Bank Holidays rising to a maximum of 29 plus Bank Holidays * Plus an additional days holiday for your Birthday * Continued advancement Managing drivers and being point of contact for resolving issues * Conduct interviews / pre screen and full reference of all drivers * Ensure that all clients and workers comply with health and safety legislation and promptly refer any concerns to the branch manager * Maintaining quality and ISO procedures in line with Standard Operating Procedures to ensure effective, positive quality audit results * Liaising daily with the clients and managing expectations including job requirements, hours of work and rates of pay * Self generate new clients via cold calling and expanding on existing client opportunities * Meet with new and existing clients to account manage and advise of the services available to them * Generate new drivers by way of advertising, social media and networking * Covering out of office calls and demands on a rota requirement * Planning a weekly rota / submitting accurate payroll data / reporting KPI data * Maintaining and increasing daily route allocations — ensuring the customer promise is delivered * Training of drivers in all aspects of the job * Managing claims for damages, insurance and fines * On time reporting of key information to Extra Personnel SKILLS REQUIRED: Recruitment Consultant * Strong Sales and Customer service experience within a fast paced changing environment * Able to communicate at all levels from driver to director * Excellent organisational skills and the ability to prioritise workloads which continually change * Computer literate — outlook, excel and word * Ability to report critical information accurately and to tight deadlines * Ability to use a common sense approach to problem solving * Full UK driving license required BENEFITS As part of our commitment our Recruitment consultant will also receive: * Excellent salary and bonus opportunities * Healthcare Scheme * Pension * Min 23 days holiday plus Bank Holidays rising to a maximum of 29 plus Bank Holidays * Plus an additional days holiday for your Birthday * Continued advancement managing expectations including job requirements, hours of work and rates of pay * Self generate new clients via cold calling and expanding on existing client opportunities * Meet with new and existing clients to account manage and advise of the services available to them * Generate new drivers by way of advertising, social media and networking * Covering out of office calls and demands on a rota requirement * Planning a weekly rota / submitting accurate payroll data / reporting KPI data * Maintaining and increasing daily route allocations — ensuring the customer promise is delivered * Training of drivers in all aspects of the job * Managing claims for damages, insurance and fines * On time reporting of key information to Extra Personnel SKILLS REQUIRED: Recruitment Consultant * Strong Sales and Customer service experience within a fast paced changing environment * Able to communicate at all levels from driver to director * Excellent organisational skills and the ability to prioritise workloads which continually change * Computer literate — outlook, excel and word * Ability to report critical information accurately and to tight deadlines * Ability to use a common sense approach to problem solving * Full UK driving license required BENEFITS As part of our commitment our Recruitment consultant will also receive: * Excellent salary and bonus opportunities * Healthcare Scheme * Pension * Min 23 days holiday plus Bank Holidays rising to a maximum of 29 plus Bank Holidays * Plus an additional days holiday for your Birthday * Continued advancement Managing claims for damages, insurance and fines * On time reporting of key information to Extra Personnel SKILLS REQUIRED: Recruitment Consultant * Strong Sales and Customer service experience within a fast paced changing environment * Able to communicate at all levels from driver to director * Excellent organisational skills and the ability to prioritise workloads which continually change * Computer literate — outlook, excel and word * Ability to report critical information accurately and to tight deadlines * Ability to use a common sense approach to problem solving * Full UK driving license required BENEFITS As part of our commitment our Recruitment consultant will also receive: * Excellent salary and bonus opportunities * Healthcare Scheme * Pension * Min 23 days holiday plus Bank Holidays rising to a maximum of 29 plus Bank Holidays * Plus an additional days holiday for your Birthday * Continued advancement training

Observed strict confidentiality and safeguarded all patient - related information.Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.Organized and led weekly personnel meetings with team members.Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.Minimized staff turnover through appropriate selection, orientation, training, staff education and development.Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.Jumped in to fill gaps for on call rotation when necessary.Provided thorough supervision for day - to - day operations of facility in accordance with set policies and guidelines.Actively maintained up - to - date knowledge of applicable state and Federal laws and regulations.Ensured the accuracy of public information and materials.Cooperated with other health related agencies and organizations in community activities.Served as liaison between management, clinical staff and the community.Administered, directed and coordinated the activities of the agency.Created annual goals, objectives and budget and made recommendations to reduce costs.Evaluated patient care procedural changes for effectiveness.

Yacht Broker — Duties & Responsibilities Establish and successfully manage multiple businesses in the marine, automotive, and construction industries Experienced in boat building and sales, marine and automotive powder coating, and residential construction Responsible for sales, marketing, customer service, and human resource activities Hire, train, and supervise sales, customer service, and administrative staff ensuring effective operations Generate significant sales through effective marketing, networking, cold calling, and other tactics Build and strengthen professional relationships with marine industry leaders Utilize extensive nautical training and expertise to build company and personal reputation within the industry Oversee project timelines, finances, and quality control ensuring timely and high quality completion of objectives Reduce operational costs while increasing revenue through effective management tactics Continually engage in professional development training to enhance skill set Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

The Chasm Group, LLC and Chasm Institute, LLC (San Bruno, CA) 1997 — 2008 Business Operations Manager • Managed all daily operational tasks for leading multi-million dollar high - tech market strategy consultancy, while providing executive administration to C - level executives and venture capital partners • Developed and managed the firm's annual budget, proposing and implementing expense cuts, producing monthly reports and financial statements, and coordinating with CPA firm for accurate and timely filings • Oversaw all client relationship management efforts while cultivating new business efforts from concept to implementation, providing high - quality service in sales efforts while utilizing new lead tracking system • Negotiated and managed all contracts, stock grants, and financing arrangements, working closely with outside counsel to draft legal documents and resolve LLC - and proprietary - related issues • Led three office space build - outs and two office relocations, managing all aspects of each process under aggressive timeline and budget expectations • Reduced firm telecom expenses by 22 % by streamlining IT objectives, including migration to VOIP phone system, software / hardware purchases, domain renewals, and outsourced technical support • Directed all phases of staff recruitment while creating and implementing all HR policies and programs, including comprehensive employee benefits plans • Supervised multiple administrative staff members, conducted performance appraisals and wage / salary surveys in comparison to incentive program guidelines, and maintained HR files in accordance with legal mandates • Produced all out - going client invoices in an accurate and timely fashion to increase, cash flow and reduce aging receivables, providing consistent attention to overhead costs and vendor arrangements • Administered all company insurance policies, including E&O, general liability, bonds, partner life and disability, conducting annual benefits reviews and employee / company insurance audits • Obtained necessary certificates for consulting contracts while processing federal, state, and local business reporting requirements to maintain licenses and incorporation status • Directed all marketing efforts and oversaw logistical aspects of national educational workshop series, utilizing sponsorship arrangements to offset production costs • Transformed «brochure» website into a dynamic tool to better illustrate company opportunities through relevant case studies, as well as maintaining all other promotional media, including press kits and video Association of California School Administrators (Burlingame, CA) 1993 — 1997 Issues and Planning Committee Coordinator • Executed all phases of event planning and implementation for a membership - driven organization including 23 state committees, 5 task forces, 6 strategic planning conferences, and a conference of 1,500 attendees • Focused on facility evaluations, bid requests, site visits, contract negotiations, and all pre - and post-conference planning processes • Produced statistical and financial reports, including budget projections and cost monitoring for developmental training efforts • Oversaw all participant - level responsibilities, including inquiries, eligibility, registration, correspondence, and billing statements • Managed all legal professional standards calls for Northern California regions, including the processing of attorney authorizations, the preparation of legal assistance letters, and liens on cause of action • Served as second point of contact for computer inquiries and troubleshooting efforts as well as provided back - up executive administrative support for Executive Director, Committee Chairs, and the State Superintendent of Public Instruction • Held responsibility for software installation and hardware configuration while performing weekly AS / 400 backup and report genManaged all daily operational tasks for leading multi-million dollar high - tech market strategy consultancy, while providing executive administration to C - level executives and venture capital partners • Developed and managed the firm's annual budget, proposing and implementing expense cuts, producing monthly reports and financial statements, and coordinating with CPA firm for accurate and timely filings • Oversaw all client relationship management efforts while cultivating new business efforts from concept to implementation, providing high - quality service in sales efforts while utilizing new lead tracking system • Negotiated and managed all contracts, stock grants, and financing arrangements, working closely with outside counsel to draft legal documents and resolve LLC - and proprietary - related issues • Led three office space build - outs and two office relocations, managing all aspects of each process under aggressive timeline and budget expectations • Reduced firm telecom expenses by 22 % by streamlining IT objectives, including migration to VOIP phone system, software / hardware purchases, domain renewals, and outsourced technical support • Directed all phases of staff recruitment while creating and implementing all HR policies and programs, including comprehensive employee benefits plans • Supervised multiple administrative staff members, conducted performance appraisals and wage / salary surveys in comparison to incentive program guidelines, and maintained HR files in accordance with legal mandates • Produced all out - going client invoices in an accurate and timely fashion to increase, cash flow and reduce aging receivables, providing consistent attention to overhead costs and vendor arrangements • Administered all company insurance policies, including E&O, general liability, bonds, partner life and disability, conducting annual benefits reviews and employee / company insurance audits • Obtained necessary certificates for consulting contracts while processing federal, state, and local business reporting requirements to maintain licenses and incorporation status • Directed all marketing efforts and oversaw logistical aspects of national educational workshop series, utilizing sponsorship arrangements to offset production costs • Transformed «brochure» website into a dynamic tool to better illustrate company opportunities through relevant case studies, as well as maintaining all other promotional media, including press kits and video Association of California School Administrators (Burlingame, CA) 1993 — 1997 Issues and Planning Committee Coordinator • Executed all phases of event planning and implementation for a membership - driven organization including 23 state committees, 5 task forces, 6 strategic planning conferences, and a conference of 1,500 attendees • Focused on facility evaluations, bid requests, site visits, contract negotiations, and all pre - and post-conference planning processes • Produced statistical and financial reports, including budget projections and cost monitoring for developmental training efforts • Oversaw all participant - level responsibilities, including inquiries, eligibility, registration, correspondence, and billing statements • Managed all legal professional standards calls for Northern California regions, including the processing of attorney authorizations, the preparation of legal assistance letters, and liens on cause of action • Served as second point of contact for computer inquiries and troubleshooting efforts as well as provided back - up executive administrative support for Executive Director, Committee Chairs, and the State Superintendent of Public Instruction • Held responsibility for software installation and hardware configuration while performing weekly AS / 400 backup and report genmanaged the firm's annual budget, proposing and implementing expense cuts, producing monthly reports and financial statements, and coordinating with CPA firm for accurate and timely filings • Oversaw all client relationship management efforts while cultivating new business efforts from concept to implementation, providing high - quality service in sales efforts while utilizing new lead tracking system • Negotiated and managed all contracts, stock grants, and financing arrangements, working closely with outside counsel to draft legal documents and resolve LLC - and proprietary - related issues • Led three office space build - outs and two office relocations, managing all aspects of each process under aggressive timeline and budget expectations • Reduced firm telecom expenses by 22 % by streamlining IT objectives, including migration to VOIP phone system, software / hardware purchases, domain renewals, and outsourced technical support • Directed all phases of staff recruitment while creating and implementing all HR policies and programs, including comprehensive employee benefits plans • Supervised multiple administrative staff members, conducted performance appraisals and wage / salary surveys in comparison to incentive program guidelines, and maintained HR files in accordance with legal mandates • Produced all out - going client invoices in an accurate and timely fashion to increase, cash flow and reduce aging receivables, providing consistent attention to overhead costs and vendor arrangements • Administered all company insurance policies, including E&O, general liability, bonds, partner life and disability, conducting annual benefits reviews and employee / company insurance audits • Obtained necessary certificates for consulting contracts while processing federal, state, and local business reporting requirements to maintain licenses and incorporation status • Directed all marketing efforts and oversaw logistical aspects of national educational workshop series, utilizing sponsorship arrangements to offset production costs • Transformed «brochure» website into a dynamic tool to better illustrate company opportunities through relevant case studies, as well as maintaining all other promotional media, including press kits and video Association of California School Administrators (Burlingame, CA) 1993 — 1997 Issues and Planning Committee Coordinator • Executed all phases of event planning and implementation for a membership - driven organization including 23 state committees, 5 task forces, 6 strategic planning conferences, and a conference of 1,500 attendees • Focused on facility evaluations, bid requests, site visits, contract negotiations, and all pre - and post-conference planning processes • Produced statistical and financial reports, including budget projections and cost monitoring for developmental training efforts • Oversaw all participant - level responsibilities, including inquiries, eligibility, registration, correspondence, and billing statements • Managed all legal professional standards calls for Northern California regions, including the processing of attorney authorizations, the preparation of legal assistance letters, and liens on cause of action • Served as second point of contact for computer inquiries and troubleshooting efforts as well as provided back - up executive administrative support for Executive Director, Committee Chairs, and the State Superintendent of Public Instruction • Held responsibility for software installation and hardware configuration while performing weekly AS / 400 backup and report genmanaged all contracts, stock grants, and financing arrangements, working closely with outside counsel to draft legal documents and resolve LLC - and proprietary - related issues • Led three office space build - outs and two office relocations, managing all aspects of each process under aggressive timeline and budget expectations • Reduced firm telecom expenses by 22 % by streamlining IT objectives, including migration to VOIP phone system, software / hardware purchases, domain renewals, and outsourced technical support • Directed all phases of staff recruitment while creating and implementing all HR policies and programs, including comprehensive employee benefits plans • Supervised multiple administrative staff members, conducted performance appraisals and wage / salary surveys in comparison to incentive program guidelines, and maintained HR files in accordance with legal mandates • Produced all out - going client invoices in an accurate and timely fashion to increase, cash flow and reduce aging receivables, providing consistent attention to overhead costs and vendor arrangements • Administered all company insurance policies, including E&O, general liability, bonds, partner life and disability, conducting annual benefits reviews and employee / company insurance audits • Obtained necessary certificates for consulting contracts while processing federal, state, and local business reporting requirements to maintain licenses and incorporation status • Directed all marketing efforts and oversaw logistical aspects of national educational workshop series, utilizing sponsorship arrangements to offset production costs • Transformed «brochure» website into a dynamic tool to better illustrate company opportunities through relevant case studies, as well as maintaining all other promotional media, including press kits and video Association of California School Administrators (Burlingame, CA) 1993 — 1997 Issues and Planning Committee Coordinator • Executed all phases of event planning and implementation for a membership - driven organization including 23 state committees, 5 task forces, 6 strategic planning conferences, and a conference of 1,500 attendees • Focused on facility evaluations, bid requests, site visits, contract negotiations, and all pre - and post-conference planning processes • Produced statistical and financial reports, including budget projections and cost monitoring for developmental training efforts • Oversaw all participant - level responsibilities, including inquiries, eligibility, registration, correspondence, and billing statements • Managed all legal professional standards calls for Northern California regions, including the processing of attorney authorizations, the preparation of legal assistance letters, and liens on cause of action • Served as second point of contact for computer inquiries and troubleshooting efforts as well as provided back - up executive administrative support for Executive Director, Committee Chairs, and the State Superintendent of Public Instruction • Held responsibility for software installation and hardware configuration while performing weekly AS / 400 backup and report genManaged all legal professional standards calls for Northern California regions, including the processing of attorney authorizations, the preparation of legal assistance letters, and liens on cause of action • Served as second point of contact for computer inquiries and troubleshooting efforts as well as provided back - up executive administrative support for Executive Director, Committee Chairs, and the State Superintendent of Public Instruction • Held responsibility for software installation and hardware configuration while performing weekly AS / 400 backup and report generation

Tags for this Online Resume: MS Office, Training, Coaching, Data Analysis, Project Management, Customer Service / Care, Manage, Monitor, Audit, Coordinate, Scheduling, Report, Analyze, Forecasting, Process Improvement, Nashville Area, Call Auditing, Performance Reviews, CCO, Operations Specialist, Special Projects, General Manager, Operations Analyst, Production Control Specialist, Production and Planning Control Analyst, Operations Manager, Tracked, Performance improvements, Quality control, Support, Monitored

Good Day, I was a supervisor and experienced in supervising and managing people with at least 15 agents in one team and have been doing Quality with each agents call and giving them real time feedback and coaching and monitoring their stats if they met the quality given by the client and sending reports to our managers and doing post-shift meeting with my agents for follow ups with what they're having difficultyQuality with each agents call and giving them real time feedback and coaching and monitoring their stats if they met the quality given by the client and sending reports to our managers and doing post-shift meeting with my agents for follow ups with what they're having difficultyquality given by the client and sending reports to our managers and doing post-shift meeting with my agents for follow ups with what they're having difficulty and...

Professional Duties & Responsibilities Directed sales and purchasing activities for industrial mining and automotive supply companies Managed junior team members and administrative staff ensuring effective operations Researched products and companies to deliver highest quality items at the lowest price Handled negotiations with supply and distribution partners Consistently exceeded monthly sales goals of $ 300,000 and annual goal of $ 3.7 million Authored and presented reports regarding sales, purchasing, and company financial health Created and implemented comprehensive marketing / advertising campaigns and collateral materials Set and implemented monthly and annual budgets for companies and departments Designed and launched corporate promotional and informational events Built and strengthened relationships with key industry figures, clients, and community leaders Generated significant new business through networking, cold calling, and other tactics Provided exceptional customer support resulting in repeat business and referrals

It's then concentrating on each call you make throughout the day, every day, up to 100 times if you can manage it, or just two or three times if you have delivered quality and value in your conversation.

He managed to scrape together a 5 percent down payment, thanks to a promotion at his job doing quality control at a call center, and cutting back on spending.