I want to engage in a long - term commitment
managing a Customer Support staff or Call Center in the Aurora / Denver area.
Not exact matches
You need to be able to make upgrades,
manage security and have the appropriate level of
customer service
staff and provide them with the tools to
support it.
Carlin Group's dedicated
support staff is experienced in working with
customers to coordinate all of the administrative functions necessary to
manage each client's needs.
You do not have to hire extra
staff to
manage your own
customer support team.
Like Framingham Public Schools, thousands of schools and districts trust TalentEd to provide world - class
customer support alongside solutions that help them transform the way they recruit, hire, onboard,
manage, develop and retain quality teachers and
staff.
The NSD Specialist will need to be able to multi-task and
manage time sensitive deadlines while providing excellent
customer service and
support for internal
staff, developing and member schools.
They also offer good
customer support to help you
manage the site, and their
staff is knowledgable and has experience working with attorneys.
Earning continual promotions during tenure at Millworks Supply Co, culminating in position as Assistant Manager II; providing overarching administrative
support to senior management, training and supervising
staff,
managing inventory counts, and ensuring superior
customer service and satisfaction to accelerate revenue growth.
Manage all daily functions of a fast - paced restaurant providing
support to the owner,
staff and ensuring Outstanding
customer service levels at all times.
I have
managed a large
staff of more than 100 people so as to ensure
customer support operations at several inbound call centers.
Provided advanced on - site and remote
support for over 5,000 end - users while
managing staff schedule, website, policy, advertising, and
customer relations
Typical duties of a Sales Professional include: opening and
managing client accounts, submitting orders, explaining product features, recommending products, monitoring competitors, solving
customer complaints, providing after - sale
support, reporting to senior managers, collaborating with sales
staff, generating sales reports, and making sure sales objectives are completed so the company stays profitable.
Department Manager /
Customer Service — First American Debt Solutions, Dallas, TX 2002 to 2005 Directly
managed and trained Negotiations Department and
Customer Support initiatives to all
staff personnel.
Delivers Results Dynamic, focused and energetic
Customer Service and Support executive with demonstrated experience managing customer service, technology and staff training initiatives, with proven track record of calming presence under fast - paced, high - demand envir
Customer Service and
Support executive with demonstrated experience
managing customer service, technology and staff training initiatives, with proven track record of calming presence under fast - paced, high - demand envir
customer service, technology and
staff training initiatives, with proven track record of calming presence under fast - paced, high - demand environments.
Business Development Manager — Microsort, Redmond, WA — 9/2009 -6 / 2011 • Led SaaS sales and business development for the PNW region • Conducted market research to identify prospective targets and potential influencers • Coordinated a team of 19 in securing and
managing new
customer accounts • Became key point of contact for
customer relationship management and development • Liaised with technical teams to ensure implementation according to
customer goals • Proposed new product concepts to meet market demand • Delivered a 39 percent boost in revenue within a single year through skillful
customer targeting • Reduced the sales cycle from two weeks to eight days by bringing in additional
support staff • Landed multiple major branded client accounts in the technology sector
This position, based in Brockton, MA, is responsible for ensuring the efficient operation of patient scheduling,
staff scheduling, and the administrative needs of the organization in a manner that provides superior
customer service,
manages resources effectively, creates effective working relationships, and
supports compliance with relevant standards and regulations.
• Assigned tasks, supervised and reported fiscal / personnel status to the management • Assumed a lead role in coordinating meetings and events with multiple managers / offices • Collaborated inter-departmental communication & resourcefully met deliverable deadlines and accomplished tasks • Collected cash transmittals from various county departments, issued receipts, made necessary deposits and prepared entries to be recorded into the financial MIS • Competently did
support work for the senior managers, performing highly complex administrative functions • Conducted admin related research & maintained expense reports • Coordinated activities across numerous business groups, providing
support for program and project management • Determining work priorities and schedules, examined correspondence and supervised employees engaged in obtaining and dispersing information • Efficiently handled multiple priorities and flexibly adapted to changing priorities and demands of management and clients alike • Gathered data relevant to projects for the senior management • Handled and distributed all incoming mail to appropriate departments • Made necessary arrangements for special guests; received guests in the absence of the administration department manager • Maintained high level of confidentiality in a professional manner •
Managed extremely heavy scheduling of administrative work • Met and greeted clients and affiliates during on site meetings • Monitored office equipment such as computers, phone systems and electronics and coordinated maintenance issues • Ordered, received, stored and distributed office supplies while accurately maintaining supply - inventory • Arranged briefing materials for meetings, proposals, presentations and calls • Prepared complicated documents and presentations • Processed and reviewed routine paperwork and entered data into the database • Provided
support and guidance to newly hired clerical employees and administrative
staff • Statistically analyzed information gathered by assistants, preparing charts, graphs & administrative reports • Utilizing arithmetic knowledge, calculated & prepared & coded billings, verifying receipts • With superior interpersonal and
customer service skills, handled time - sensitive & stressful situations related to
customers
• Welcome
customers as they approach the box office counter and inquire into their movie preferences • Provide information on running movies and show timings along with seat availability • Take
customers» information (such as name and age) and punch it into the system for verification purposes • Provide
customers with information on age - appropriateness of their desired movie and ensure that identification is properly conducted for rated films • Issue tickets to
customers and ask them to verify seat, movie and date information on them • Accept credit card and cash payments for sold tickets and tender change and receipts • Handle reservations for shows over the telephone and in person and ensure that any cancellations are
managed according to cinema protocols • Balance cash registers against tickets sold and ensure that any discrepancies or problems are immediately handled • Create and maintain reports of sold tickets and cinema income and provide feedback to managers regarding movies» success or failure • Assist in booking entire cinema halls for special screenings and issue tickets / passes to authorized guests and
support staff • Ascertain that leaflet racks are fully stocked and that the counter is properly cleaned and maintained • Issue auxiliaries such as 3D glasses and ensure that returned glasses are counted and stored properly
HIGHLIGHTS • Well versed in
supporting the management and
staff in various aspects • Hands on experience in compiling information from files and records • Highly competent at establishing and maintaining accurate filing systems • Conversant with
managing visitors and
customers as far as administrative tasks are concerned
• Recorded all claims in the database after verifying accuracy of the data • Generated daily reports for the management • Communicated with adjusters in order to ensure smooth claims
support • Documented claims information so that
customers can benefit from smooth
customer services • Worked on reassigned claims as and when necessary •
Managed general office tasks including; maintaining supplies for
staff, looking through incoming mail, preparing outgoing correspondence and answer
customer phone calls
Maintains high levels of
customer service as well as
manages the expectations of applicant's and
support staff's
Liaison between General Public... — La Grange GA Supervise,
manage and
support Front Office
staff and make decisions based on best Patient..., GA Responsible for daily operations of the office Follow up on
customer leads with direct contact
Managed all recruitment and
staff hiring, training and sales development initiatives focused on
customer service and
support that resulted in repeat business and ongoing
customer loyalty.
Plan and implement sales goals,
staff training,
managing sales team that strives for
customer - centric service and
support, providing key incentive programs that inspire the drive for sales excellence.
PROFESSIONAL EXPERIENCE Manager, Coach Leatherware, Jersey City • NJ 2010 — Present
Manage all aspects of store operations, sales and perform extensive
staff training, motivation and development to ensure quality assurance and
customer service and
support initiatives.
Managed and trained
staff focused on performance, sales and
customer service and
support.
Business Development and Sales Management — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while performing sales and marketing presentations, overseeing business development functions, and
managing / leveraging key business relationships Perform needs - based analyses and situational assessments for clients to position most appropriate product / service, generating increased revenue through improved close ratios as well as referral / repeat
customer business Collaborate in all phases of strategic planning with senior - level management and
customers, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing, and market trends Identify and utilize talent among team members with focused training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install
support staff to aid in effective sales, marketing, and client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, word - of - mouth marketing, and the leveraging of cross-sales opportunities Create and implement marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation, cost control, networking, and
staff success Develop and maintain a strong working knowledge of respective products / services and related marketplaces, including pricing and regulatory trends,
customer demands, competitor strategies, and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions, and guidance Utilize knowledge of various technology - based applications, including ACT, Genesis, Calyx Point, Encompass, DU / LP, and Assetwise Act as a liaison between clients, vendors, sales and
support staff, and other members of the executive management team
Developed an overall IT Strategy that lined up with business goals as outlined and approved by Senior Management Partnered with Department Supervisors to
support their technology needs
Managed all aspects of Information Technology systems
Managed all IT employees Responsible for delivering
customer satisfaction from the IT department Project Manager of all Information Technology related projects
Managed and coordinated all IT Vendors Coordinated all clinic setups and relocation of all computer, telephony and network infrastructure Reviewed and approved all IT expenditures Recommendation for technology solutions by assessing needs and providing justification for equipment and service purchase and updates Created and maintained IT Policies and Procedures Maintained working knowledge of all applicable policies and procedures Created and presented to executive
staff future network upgrades including MPLS, VOIP, and centralized data solution within an offsite data center.
Spa Director — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, executing spa and salon administration functions, overseeing sales and marketing operations, and implementing cutting - edge industry techniques and trends Collaborate in all phases of strategic planning with other members of management team, including product inventory control, marketing and sales strategies, product and service offerings, client service, event coordination, and area competition Provide continuous assessment of key markets, potential
customers, and capital utilization, while furnishing oversight and guidance regarding policies and procedures, budgets and financial forecasts, and client experience considerations Perform needs - based and situational assessments of policies and procedures to improve operational efficiency,
manage and reduce costs, promote both employee and client satisfaction, and deliver a luxurious experience to high - profile clientele Identify and utilize talent among team members with focused training efforts, targeted professional recruitment, continued supervision of 40
staff, and the promotion of a performance - based environment leveraging individual talents for group benefit Develop and supervise
support staff to aid in effective sales, marketing, and service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion, including newsletter and article distribution Ensure effective execution of all administrative, HR, and financial aspects of business management, while analyzing and presenting important information to executive
staff, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, referral generation, and the leveraging of cross-sales opportunities Create and implement firm marketing and sales strategies while tracking performance versus internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of products, services, techniques, and relevant tools, while committing to continued advanced technical education with respect to complex spa, salon, and fitness concepts and studies Act as a liaison between clients, vendors, sales and
support staff, and other management partners to facilitate information flow and drive operational efficiency
Lead,
managed, and helped to improve and enhance
customer and
staff interaction processes including phone handle time, written correspondence,
customer support and new program introductions.
Business Manager — Duties & Responsibilities
Manage daily operations,
customer service, and sales
staff ensuring profitable operations Recruit, train, and direct
staff ensuring they understand the brand and adhere to company policies and procedures Collaborate with junior level sales people to develop action plans to govern their performance Responsible for purchasing, logistics, company inventory, and product development Set and strictly adhere to budgets and schedules Oversee corporate accounting ensuring profitable and fiscally responsible operations Consistently meet or exceed sales goals through networking, in personal sales, and other tactics Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Make cold calls in a courteous, yet assertive manner that translates to sales results Maintain comprehensive records detailing pricings, sales, activities reports, site visits, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Interact with
support staff and company resources effectively to create the best consumer experience Develop a rapport with
customers and orient them to various products and services Ensure
customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity
Information Technology (IT) Director — Duties & Responsibilities
Manage IT department, customer service technicians, client / staff training, and a multimillion dollar budget Set and strictly adhere to departmental budgets and timelines ensuring timely and cost effective operations Responsible for 150 servers in a VM / SAN environment, Cisco network, and MAN connection between offices Maintain 4 9's uptime on all IT services and attain 100 % SLA compliance with clarification of SOW terms Successfully manage multiple building moves and build outs with zero IT downtime Oversee PBX to Cisco Unified Communications change, VMWare / SAN implementation, and hosting of 20 ASP clients Create and implement complete helpdesk department and remote resolution of client issues Negotiate and administer contracts and partnerships with vendors, service providers, and other parties Configure, troubleshoot, and support 300 + corporate workstations ensuring efficient, effective, and secure operations Oversee remote network access, VPN support, and phone support for remote executives Install, configure, troubleshoot, and support multiple Windows and SQL servers Design and implement enterprise disaster recovery systems, processes, and policies Plan and develop of LAN / WAN hardware and software requirements, updates, and related equipment Facilitate customer contracts / billing, technical support, and end - user training Train large staffs ensuring they understand the brand and adhere to corporate policies and procedures Collaborate with department managers to identify and address security concerns through IT Security policies Author reports concerning IT department operations, suggested hardware / software updates, and other pertinent data Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership, customer service, and technical
Manage IT department,
customer service technicians, client /
staff training, and a multimillion dollar budget Set and strictly adhere to departmental budgets and timelines ensuring timely and cost effective operations Responsible for 150 servers in a VM / SAN environment, Cisco network, and MAN connection between offices Maintain 4 9's uptime on all IT services and attain 100 % SLA compliance with clarification of SOW terms Successfully
manage multiple building moves and build outs with zero IT downtime Oversee PBX to Cisco Unified Communications change, VMWare / SAN implementation, and hosting of 20 ASP clients Create and implement complete helpdesk department and remote resolution of client issues Negotiate and administer contracts and partnerships with vendors, service providers, and other parties Configure, troubleshoot, and support 300 + corporate workstations ensuring efficient, effective, and secure operations Oversee remote network access, VPN support, and phone support for remote executives Install, configure, troubleshoot, and support multiple Windows and SQL servers Design and implement enterprise disaster recovery systems, processes, and policies Plan and develop of LAN / WAN hardware and software requirements, updates, and related equipment Facilitate customer contracts / billing, technical support, and end - user training Train large staffs ensuring they understand the brand and adhere to corporate policies and procedures Collaborate with department managers to identify and address security concerns through IT Security policies Author reports concerning IT department operations, suggested hardware / software updates, and other pertinent data Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership, customer service, and technical
manage multiple building moves and build outs with zero IT downtime Oversee PBX to Cisco Unified Communications change, VMWare / SAN implementation, and hosting of 20 ASP clients Create and implement complete helpdesk department and remote resolution of client issues Negotiate and administer contracts and partnerships with vendors, service providers, and other parties Configure, troubleshoot, and
support 300 + corporate workstations ensuring efficient, effective, and secure operations Oversee remote network access, VPN
support, and phone
support for remote executives Install, configure, troubleshoot, and
support multiple Windows and SQL servers Design and implement enterprise disaster recovery systems, processes, and policies Plan and develop of LAN / WAN hardware and software requirements, updates, and related equipment Facilitate
customer contracts / billing, technical
support, and end - user training Train large
staffs ensuring they understand the brand and adhere to corporate policies and procedures Collaborate with department managers to identify and address security concerns through IT Security policies Author reports concerning IT department operations, suggested hardware / software updates, and other pertinent data Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership,
customer service, and technical skills
Senior Sales Engineer — Duties & Responsibilities Experienced manager with a background in telecommunications hardware and software Oversee product lifecycle including sales, configuration, installation, and
customer support Design and implement
staff development and recognition programs enhancing skills sets and morale Monitor team performance and streamline workflow to enhance overall efficiency
Manage customer service operations for hardware and software related issues Recruit, train, and direct
staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Consistently meet or exceed sales goals through effective team and project management tactics Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and industry leaders Provide exceptional
customer service resulting in client satisfaction and repeat business Represent company brand with poise, integrity, and positivity
Information Technology Security Manager — Duties & Responsibilities
Manage IT security, customer service technicians, assets and finances, and client training Responsible for ensuring that multiple IT groups meet finance, audit, and compliance requirements Serve as primary point of contact for customer contracts, technical support, and end - user training Utilize interpersonal and technical skills as liaison between clients, technicians, and subcontractors Train large staffs ensuring they understand the brand and adhere to corporate policies and procedures Oversee the implementation of asset management processes and procedures Coordinate activities with desktop leads to ensure SOX compliance Validate asset information, manage defect reports, and submit correct action recommendations Design and implement enterprise - wide security protocols, mainframe / pc policies, & software / hardware packages Collaborate with department managers to identify and address security concerns through IT Security policies Reduce corporate information ricks through implementation of sensitive document control processes Utilize RACF and Windows / LAN measures to greatly improve user, administrator, and application security Establish and oversee regular system security audits for employers and clients Author and present added value reports, optimization reviews, and overall audit presentations Enhance employee productivity and accountability through the implementation of firewall and tracking software Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership, customer service, and technical
Manage IT security,
customer service technicians, assets and finances, and client training Responsible for ensuring that multiple IT groups meet finance, audit, and compliance requirements Serve as primary point of contact for
customer contracts, technical
support, and end - user training Utilize interpersonal and technical skills as liaison between clients, technicians, and subcontractors Train large
staffs ensuring they understand the brand and adhere to corporate policies and procedures Oversee the implementation of asset management processes and procedures Coordinate activities with desktop leads to ensure SOX compliance Validate asset information,
manage defect reports, and submit correct action recommendations Design and implement enterprise - wide security protocols, mainframe / pc policies, & software / hardware packages Collaborate with department managers to identify and address security concerns through IT Security policies Reduce corporate information ricks through implementation of sensitive document control processes Utilize RACF and Windows / LAN measures to greatly improve user, administrator, and application security Establish and oversee regular system security audits for employers and clients Author and present added value reports, optimization reviews, and overall audit presentations Enhance employee productivity and accountability through the implementation of firewall and tracking software Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership, customer service, and technical
manage defect reports, and submit correct action recommendations Design and implement enterprise - wide security protocols, mainframe / pc policies, & software / hardware packages Collaborate with department managers to identify and address security concerns through IT Security policies Reduce corporate information ricks through implementation of sensitive document control processes Utilize RACF and Windows / LAN measures to greatly improve user, administrator, and application security Establish and oversee regular system security audits for employers and clients Author and present added value reports, optimization reviews, and overall audit presentations Enhance employee productivity and accountability through the implementation of firewall and tracking software Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership,
customer service, and technical skills
Business Manager — Duties & Responsibilities Provide full service construction and contracting services including electrical, plumbing, masonry, roofing, etc..
Manage daily operations of home sales, construction, and contracting businesses ensuring profitable operations Recruit, train, and direct
staff ensuring they understand the brand and adhere to company policies and procedures Oversee sales,
customer service, and construction site personnel Set and strictly adhere to budgets and schedules Maintain compliance with all applicable zoning codes, laws, and safety protocols Oversee company finances ensuring profitable and fiscally responsible operations Consistently meet or exceed sales goals through networking, in personal sales, and other tactics Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain comprehensive records detailing pricings, sales, activities reports, site visits, and other pertinent data Build and strengthen relationships with key clients, partners, and industry leaders Interact with
support staff and company resources effectively to create the best consumer experience Develop a rapport with
customers and orient them to various products and services Ensure
customer satisfaction by maintaining friendly, supportive contact with existing clients Represent company brand with poise, integrity, and positivity
VISTAssociates, Inc. (Marlborough, MA) 1985 — 2001 Inside Sales Manager / Office Manager / Accountant • Oversee corporate accounting and office management ensuring profitable and professional operations • Responsible for purchasing, supply, inside sales
support, and
customer service • Hire and train large
staffs ensuring they understand the brand and adhere to corporate policies •
Manage payroll, accounts payable / receivable, tax returns, closings, reconciliations, and banking • Serve as benefits administrator responsible for 401 (k)'s, insurance, and leave
Sales and Business Management — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while assisting in and performing sales presentations, collaborating in business development functions, and both
managing and leveraging key business relationships Perform and aid in the execution of needs - based analyses and situational assessments for clients to position most appropriate products and services, generating increased revenue through improved close ratios Collaborate in all phases of strategic planning with management and other sales professionals, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing, and market trends Apply talent among team members with focused communications and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Utilize and work closely with
support staff to aid in effective sales, marketing, and client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, word - of - mouth marketing, and the leveraging of cross-sales opportunities Create and implement marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation and cost control Develop and maintain a strong working knowledge of respective products, services, and related marketplaces, including pricing and regulatory trends,
customer demands, competitor strategies, and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions, and guidance Act as a liaison between clients, vendors, sales and
support staff, and executive management
Professional Duties & Responsibilities Directed sales and
customer service efforts for employers representing a wide range of industries
Managed junior team members and administrative
staff ensuring effective operations Generated significant sales through networking, cold calling, and other cultivation efforts Recognized for consistently exceeding sales goals by as much as 200 % monthly Routinely awarded «Account Executive of the Month» for excellence in sales and service Authored and presented weekly forecasting and call reports Built and strengthened relationships with clients, partners, and key industry figures Provided exceptional
customer support resulting in repeat business and referrals Served as senior leadership for print and television news outlets Responsible for team leadership, content creation, production, and direction Created and implemented comprehensive marketing / advertising campaigns and collateral materials Designed and launched corporate promotional events
Arrowhead Electronic Healthcare, Inc. (Austin, TX) 3/2008 — 8/2010 Manager,
Customer Support and Corporate Facilities • Oversaw customer service operations and staff ensuring effective and efficient operations • Set team schedules, workflows, and documented compliance with all corporate policies • Trained junior team members in customer service best practices • Tracked and communicated performance metrics for customer service deliverables • Provided phone - based client and team training in various software applications • Studied internal literature to maintain an up to date knowledge of products and services • Maintained and updated Siebel CRM system ensuring information accuracy • Responsible for the Facility Security SOP and employee compliance • Managed the vendor relationship with the Equity Office of Property Management • Served as office manager ensuring a productive and adequately provisioned work environment • Assisted with payroll, benefit administration, and provided administrative support a
Customer Support and Corporate Facilities • Oversaw customer service operations and staff ensuring effective and efficient operations • Set team schedules, workflows, and documented compliance with all corporate policies • Trained junior team members in customer service best practices • Tracked and communicated performance metrics for customer service deliverables • Provided phone - based client and team training in various software applications • Studied internal literature to maintain an up to date knowledge of products and services • Maintained and updated Siebel CRM system ensuring information accuracy • Responsible for the Facility Security SOP and employee compliance • Managed the vendor relationship with the Equity Office of Property Management • Served as office manager ensuring a productive and adequately provisioned work environment • Assisted with payroll, benefit administration, and provided administrative support as
Support and Corporate Facilities • Oversaw
customer service operations and staff ensuring effective and efficient operations • Set team schedules, workflows, and documented compliance with all corporate policies • Trained junior team members in customer service best practices • Tracked and communicated performance metrics for customer service deliverables • Provided phone - based client and team training in various software applications • Studied internal literature to maintain an up to date knowledge of products and services • Maintained and updated Siebel CRM system ensuring information accuracy • Responsible for the Facility Security SOP and employee compliance • Managed the vendor relationship with the Equity Office of Property Management • Served as office manager ensuring a productive and adequately provisioned work environment • Assisted with payroll, benefit administration, and provided administrative support a
customer service operations and
staff ensuring effective and efficient operations • Set team schedules, workflows, and documented compliance with all corporate policies • Trained junior team members in
customer service best practices • Tracked and communicated performance metrics for customer service deliverables • Provided phone - based client and team training in various software applications • Studied internal literature to maintain an up to date knowledge of products and services • Maintained and updated Siebel CRM system ensuring information accuracy • Responsible for the Facility Security SOP and employee compliance • Managed the vendor relationship with the Equity Office of Property Management • Served as office manager ensuring a productive and adequately provisioned work environment • Assisted with payroll, benefit administration, and provided administrative support a
customer service best practices • Tracked and communicated performance metrics for
customer service deliverables • Provided phone - based client and team training in various software applications • Studied internal literature to maintain an up to date knowledge of products and services • Maintained and updated Siebel CRM system ensuring information accuracy • Responsible for the Facility Security SOP and employee compliance • Managed the vendor relationship with the Equity Office of Property Management • Served as office manager ensuring a productive and adequately provisioned work environment • Assisted with payroll, benefit administration, and provided administrative support a
customer service deliverables • Provided phone - based client and team training in various software applications • Studied internal literature to maintain an up to date knowledge of products and services • Maintained and updated Siebel CRM system ensuring information accuracy • Responsible for the Facility Security SOP and employee compliance •
Managed the vendor relationship with the Equity Office of Property Management • Served as office manager ensuring a productive and adequately provisioned work environment • Assisted with payroll, benefit administration, and provided administrative
support as
support as needed
Sales Management and Business Development — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while overseeing sales and marketing operations, executing critical business development functions, and both
managing and leveraging key business, client, and vendor relationships Perform needs - based analyses and situational assessments to develop, market, and improve products and services, generating increased revenue through improved close ratios with
customer - focused and consultative sales strategies Collaborate in all phases of strategic business planning with other senior - level management personnel, including cost budgeting, pricing strategies, vendor negotiations, revenue projections and industry competition Provide continuous assessment of key markets, territories, and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing and market trends Identify and utilize sales talent among team members with focused solution - based training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install sales, marketing and
support personnel to aid in effective sales, marketing and CRM operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention and the leveraging of related cross-business opportunities Create and implement marketing campaigns, sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation and cost control Develop and maintain a strong working knowledge of respective products, services, and related marketplaces, including pricing and regulatory trends,
customer demands, competitor strategies and industry developments Act as a liaison between clients, vendors, sales and
support staff, and other members of the management team
Professional Duties & Responsibilities Recognized team leader who consistently improves company efficiency and efficacy
Managed, trained, and reviewed junior
staff offering guidance and best practices Provided excellent
customer service resulting in significant repeat business Built strong, long - term relationships with clients, piers, and employers Generated significant new business through networking, referrals, and other tactics Offered administrative assistance to senior leadership as needed Handled phones, filing, financial software, and data entry Served as first point of company contact with the public Performed all duties in a professional, courteous, and positive manner Trained in business management, accounting, and related disciplines Highly motived and willing to take on new responsibilities in
support of company mission Dedicated to personal and professional growth
Customer Service Supervisor Duties & Responsibilities Create training / development plans for staff and service team members, providing on - going performance feedback Provide continuous assessment of service associates, while furnishing oversight and guidance regarding effective issue resolution and customer management techniques Interact with customers in a professional manner to improve the client experience Perform need - based client assessment to provide effective solution Generate referrals and consistent repeat business through effective service Maintain a strong working knowledge of the product and respective marketplace Address client queries and resolve customer issues in an expedited manner Act as a liaison between clients and other staff members and departments Manage phone systems, and direct incoming calls to their appropriate channels Provide on - site support to other staff and coordinate all daily business efforts Assist managements with various duties as
Customer Service Supervisor Duties & Responsibilities Create training / development plans for
staff and service team members, providing on - going performance feedback Provide continuous assessment of service associates, while furnishing oversight and guidance regarding effective issue resolution and
customer management techniques Interact with customers in a professional manner to improve the client experience Perform need - based client assessment to provide effective solution Generate referrals and consistent repeat business through effective service Maintain a strong working knowledge of the product and respective marketplace Address client queries and resolve customer issues in an expedited manner Act as a liaison between clients and other staff members and departments Manage phone systems, and direct incoming calls to their appropriate channels Provide on - site support to other staff and coordinate all daily business efforts Assist managements with various duties as
customer management techniques Interact with
customers in a professional manner to improve the client experience Perform need - based client assessment to provide effective solution Generate referrals and consistent repeat business through effective service Maintain a strong working knowledge of the product and respective marketplace Address client queries and resolve
customer issues in an expedited manner Act as a liaison between clients and other staff members and departments Manage phone systems, and direct incoming calls to their appropriate channels Provide on - site support to other staff and coordinate all daily business efforts Assist managements with various duties as
customer issues in an expedited manner Act as a liaison between clients and other
staff members and departments
Manage phone systems, and direct incoming calls to their appropriate channels Provide on - site
support to other
staff and coordinate all daily business efforts Assist managements with various duties as assigned
Client Services Supervisor — Duties & Responsibilities Responsible for electronic payroll system operations for a large and economically diverse client base Recruit, train, and direct
customer service, sales, technical, and administrative
staff ensuring efficient operations Maintain working knowledge of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies Coordinate efforts between multiple departments resulting in timely and cost - effective project completion Design and implement professional development programs to enhance team skill sets Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop a rapport with
customers and orient them to various products and services Encourage high
customer retention by maintaining friendly, supportive contact with existing clients Interact with
support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and
support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and
customer service records detailing pricings, sales, activities reports, and other pertinent data
Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational
support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management,
customer service, technical
support, and sales
Professional Duties & Responsibilities
Managed daily banking operations and financial product sales for multinational banking institutions Generated significant revenue through successful leveraging of bank products and services Consistently recognized for excellence in sales, marketing, and team management Hired, trained, and reviewed financial sales associates, tellers, and
support staff Offered career development services to build employee value, efficacy, and dedication Interfaced with business, insurance, and investment partners to provide holistic client service Built long - term relationships with
customers, partners, and industry contacts Monitored compliance with legal and corporate policies protecting company and client assets Responsible for personal, home mortgage, automotive, and business loans Opened, updated, and settled personal and business accounts Oversaw teller transactions including deposits, withdrawals, cashier's checks, and vault access Resolved
customer service inquiries resulting in client satisfaction and repeat business
Retail Sales Manager — Duties & Responsibilities Oversee
customer service and sales
staff ensuring efficient, effective, and profitable operations Design and implement
staff development programs to enhance sales and
customer service skills Train employees in corporate branding and company policies and procedures Consistently meet or exceed sales goals through networking, in person sales, trade shows, and other tactics Develop and implement company marketing, public relations, and promotional strategies Identify company operational challenges and overcome obstacles through strong managerial skills Represent company brand with poise, integrity, and positivity Develop a rapport with
customers and orient them to various products and services Encourage high
customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Interact with
support staff and company resources effectively to create the best consumer experience Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Strictly adhere to budgets and schedules Oversee multimillion dollar inventory and product replenishment
Manage company financial records providing detailed, accurate account of transactions and financial health Provide additional operational
support including communications, data entry, and other tasks as needed
Retail Sales Manager — Duties & Responsibilities Consistently meet or exceed sales goals through networking, in person sales, trade shows, and other tactics Develop and implement company marketing, public relations, and promotional strategies Represent company brand with poise, integrity, and positivity Develop a rapport with
customers and orient them to various products and services Encourage high
customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Interact with
support staff and company resources effectively to create the best consumer experience Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Recruit, train, and direct
staff ensuring they understand the brand and adhere to company policies and procedures Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Strictly adhere to budgets and schedules Oversee multimillion dollar inventory and direct purchasing and inventory replenishment
Manage company financial records providing detailed, accurate account of transactions and financial health Provide additional operational
support including communications, data entry, and other tasks as needed
Business Manager — Duties & Responsibilities
Manage multiple technology companies ensuring effective, efficient, and profitable operations Design and implement sales and marketing strategies, campaigns, and collateral materials Recruit, train, and direct sales and
customer service teams resulting in significant company revenue Consistently meet or exceed sales goals through networking, cold calling, and other tactics Represent company brand with poise, integrity, and positivity Develop a rapport with
customers and orient them to various products and services Encourage high
customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Interact with
support staff and company resources effectively to create the best consumer experience Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Conduct public relations activities and attend relevant events, fairs, and conferences Negotiate and execute contracts with C - Level decision makers Maintain records of site visits to potential and existing clients to assist in assessing their future needs Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Oversee accounting activities including budgets, accounts payable / receivable, and tax filings Prepare and present periodic financial reports to fellow members of senior leadership
Professional Duties & Responsibilities Directed manufacturing processes and personnel ensuring efficient, effective, and safe operations Responsible for team training, supervision, and performance reviews Extensively trained to serve as a level 3 technician and first responder Performed routine, preventative, and emergency maintenance on manufacturing machinery
Managed company shipping and receiving processes and
support staff Oversaw production and service quality controls guaranteeing company excellence Enforced compliance with all legal and corporate safety policies and procedures Built strong relationships with clients, partners, and industry leaders Delivered exceptional
customer service resulting in client satisfaction and repeat business Resolved
customer service inquiries in a timely, positive, and professional manner Consistently recognized for excellence in management and technical
support services Served as a biomedical technician for a plasma donation company Responsible for proper operation of complex machinery and management of patient data Exceeded client donation quotas and
customer service standards of excellence
Brand, Inc. (Burger King)(Columbia, SC) 2002 — 2007 Restaurant Manager • Supervised restaurant employees ensuring efficient and profitable operations • Named Manager of the Year (2004) for consistently exceeding company expectations • Created safe, clean, and enjoyable environment boosting
staff morale and product sales • Designed and led employee job skill and safety training sessions •
Managed site inventory and replenished supplies as needed • Provided excellent
customer service ensuring client satisfaction • Performed multiple roles including in store sales, drive through service, and administrative
support to further company goals
Sales, Marketing and Business Development — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while aiding and performing sales and marketing presentations, overseeing business development functions, and both
managing and leveraging key business relationships Perform needs - based analyses and situational assessments for clients to position most appropriate products and services, generating increased revenue through improved close ratios Collaborate in all phases of strategic planning with senior - level management and
customers, including cost budgeting, pricing strategies, vendor negotiations, revenue projections and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing, and market trends Identify and utilize talent among team members with focused product and service training along with the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Utilize
support staff to aid in effective sales, marketing, and client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key
customer and vendor queries while resolving them in an expedited manner, promoting sustained revenue growth through client retention and the leveraging of cross-sales opportunities Create, implement and achieve marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation, cost control, networking, and
staff success Develop and maintain a strong working knowledge of respective products / services and related marketplaces, including pricing and regulatory trends,
customer demands, competitor strategies and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions and guidance as well as adhering to all related laws, policies, procedures and guidelines Act as a liaison between clients, vendors, sales and
support staff, and executive management