Sentences with phrase «managed daily operations of business»

Managed daily operations of business through improved management techniques, attention to detail, inventory control, and developing vendor relationships

As General Manager Chris has been managing the daily operations of the business, learning about the recruitment process from bottom to top.

I was thinking of going the GP route since we will all be managing the daily operations of the business in one way or another.

Not exact matches

The survey found that over a third (37 percent) of small business owners say they run over half their business in the cloud and 44 percent use more than two cloud - based tools to manage their company's daily operations.

Ben Wosskow, formerly chief commercial officer, has been appointed to managing director and will oversee the daily operations of the business.

Previously, he operated one of the most influential action sports retail businesses in Southern California, founded and managed the daily operations of a youth brand consultancy and most recently held a senior marketing role at Monster Energy, one of the most globally recognizable brands in the beverage industry.

Today, the nearly 40 year old company is a brick and mortar Internet business headquartered in the suburbs of Baltimore, where Troutman still manages the daily operations and large team of expert certified federal resume writers, consultants, trainers, customer service representatives, and publishing staff.

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Managed daily office operations and maintenance of equipment and accurate records for all business supplies.

Directed and supervised daily safety, operations, and business and capacity development efforts for 18 washrack locations across four regions in the U.S. Developed and maintained joint responsibility of $ 18 million in capital expenditures, and created and managed a budget of $ 17 million.

The SRA, in collaboration with the Ops Lead and assistance of the center administrative assistant, will manage the daily business tasks required to maintain efficient business operations.

Murray's Paintball Shop, Monterey Park CA 2004 — 2005 Partner Designed, developed and managed daily operations of a start - up business.

Managed daily business operations of the skin studio.

Managed a mixture of three businesses and their daily operations.

Summary An aggressive, innovative and creative professional with progressive experience in the aircraft sales and marketing industry; possesses skills to drive business growth, capitalizes on new revenue potential, and managed all aspects of daily business operations; expert in market, product and pricing strategies, client relations and needs assessment; proficient in the use of various computer programs and applications.

Managed daily business operations grossing $ 5 million annually for the restaurant of an internationally recognized brewery

Working in various operations departments has equipped me with exceptional knowledge of handling daily business processes.I have a strong background in strategy formulation and implementation across a broad spectrum of products and environments, and I am adept at managing all aspects of consumer and corporate services.

WORK EXPERIENCE MartInn — Philadelphia, PA Retail Manager Jan 2006 — Mar 2013 • Managed daily operations of the store • Managed and motivate sales staff to meet sales targets and ensure efficiency • Managed stock levels • Analyzed market trends • Dealt with staff issues and training needs • Responded to customer issues and complaints • Organized special promotions and events to increase sales • Initiated changes to improve business prospects • Strategized plans for meeting and exceeding sales targets

I am responsible for the daily operation of the business including managing all accounts, purchasing and organizing team activities.

Interim Site Administrator --(2008 to 2010) Managed daily clinical activities of assigned health centers that encompassed administrative, clinical and business operations, and provided effective facilities management that ensured patient care and superior service delivery.

position utilizing my education and experience in business, management, sales and finance with an... Central Florida 2008 Bachelor of Science: Business Administration - Finance Orlando, FL Daytona... 2011 Owner Port Orange, FL Managed all daily business operations including sales, mabusiness, management, sales and finance with an... Central Florida 2008 Bachelor of Science: Business Administration - Finance Orlando, FL Daytona... 2011 Owner Port Orange, FL Managed all daily business operations including sales, maBusiness Administration - Finance Orlando, FL Daytona... 2011 Owner Port Orange, FL Managed all daily business operations including sales, mabusiness operations including sales, marketing,

PROFILE: I am a highly qualified office administrator with over 20 years of experience managing daily office and business operations.

ClearCommerce Corp. (Austin, TX) 1/1999 — 1/2001 VP of Product Technology • Oversaw sales and engineering departments» daily operations as well as long - term strategic goals • Expanded departments ten-fold through highly successful and aggressive marketing and sales efforts • Managed product and marketing strategies ensuring quality products and effective positioning • Generated significant sales referrals and repeat business through high quality customer service

Professional Duties & Responsibilities Supervised administrative support team ensuring effective and efficient operations Trained new associates in daily operations, claim processing, and company policies Oversaw invoicing, branch claims, liability reports, and company checking account Investigated off site damage reports and provided claim process recommendations Analyzed processes and introduced plan to reduce claims and increase efficiency Directed and oversaw company special events from conception to implementation Managed calendars for Chief Operations Officer, General Manager, and sales team Provided excellent customer service ensuring client satisfaction and repeat business Maintained customer information database guaranteeing organized client information Opened new client accounts and upgraded existing services Handled marketing duties including advertisements in yellow pages Inventoried company office supplies and replenished as needed Served as first point of contact between company and clients Researched and purchased new multiline phone system for reception team Significant experience conducting sales and customer service in a retail setting

JPMorgan Chase (Chicago, IL) 2007 — 2010 Branch Manager • Managed all aspects of JPMorgan Chase branch including daily operations and personnel • Responsible for $ 40 million in deposits, $ 20 million in loans, and $ 50 billion in accounts • Consistently exceeded quarterly acquisition goals through effective product positioning • Ensured banking compliance with state, federal, and internal regulations • Conducted audits to maintain responsible, profitable, and efficient operations • Investigated issue escalation, fraud, theft, forgery, and identity theft claims as needed • Delivered excellent customer service ensuring client satisfaction and repeat business

Zenum Technologies (City, ST) Date — Date Founder • Managed daily operations, personnel, marketing, and sales for technology company • Directed sales and customer service representatives ensuring profitable operations • Created and implemented marketing and sales strategies to expand company revenue • Developed and executed product presentations for manufacturers, partners, and clients • Built strong relationships with distributors, marketing associates, and end users • Attended industry networking events to cultivate long - term relationships with potential business partners and clients resulting in substantial new business • Negotiated distributor contracts, product pricing, and product availability • Conducted technology forecasts to stay on the cutting edge of product development

Business Manager — Duties & Responsibilities Provide full service construction and contracting services including electrical, plumbing, masonry, roofing, etc.. Manage daily operations of home sales, construction, and contracting businesses ensuring profitable operations Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Oversee sales, customer service, and construction site personnel Set and strictly adhere to budgets and schedules Maintain compliance with all applicable zoning codes, laws, and safety protocols Oversee company finances ensuring profitable and fiscally responsible operations Consistently meet or exceed sales goals through networking, in personal sales, and other tactics Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain comprehensive records detailing pricings, sales, activities reports, site visits, and other pertinent data Build and strengthen relationships with key clients, partners, and industry leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Represent company brand with poise, integrity, and positivity

Accounts Payable and Financial Administration Professional — Duties & Responsibilities Develop and maintain a strong and extensive working knowledge of various related accounting principles, regulations, and applications, continuously utilizing changes to business accounting landscape within current responsibilities Apply various accounting rules and GAAP procedures to critical functions, including the review and approval of journal entries, data and financial reconciliations, cash flow and discrepancy analyses, transaction management, and other tasks Provide relevant oversight and administration to all aspects of accounts payable execution, including billing and collections, vendor file maintenance, reporting, order processing, data and financial accuracy audits, and invoice management Perform regular account and payables reconciliations and variance resolutions to ensure accurate financials and provide continuous relevant insight into the financial health of the company Manage important and sensitive financial documents, receipts, correspondence, and invoices on a daily basis, providing organization for audit assistance and execution as well as compliance with various accounting standards Perform analysis, research, and evaluation of current administrative and accounting policies and procedures, implementing change where necessary to drive corporate efficiency, manage costs, and drive revenue Facilitate the efficiency and implementation of all accounting operations from concept to execution, while coordinating actions on all daily operational and logistical aspects from corporate financial management Utilize technological resources, including software and accounting applications, to track all aspects of accounts payable and other financial operations as well as prepare important and sensitive cost, billing, and revenue documents Collaborate with respect to effective communication between all departments, including general accounting and administrative personnel, and coordinate all daily business operations with leadership staff Address client, vendor, and management queries, resolving them in an expedited manner Assist management with various other duties as assigned to facilitate efficient administration and operManage important and sensitive financial documents, receipts, correspondence, and invoices on a daily basis, providing organization for audit assistance and execution as well as compliance with various accounting standards Perform analysis, research, and evaluation of current administrative and accounting policies and procedures, implementing change where necessary to drive corporate efficiency, manage costs, and drive revenue Facilitate the efficiency and implementation of all accounting operations from concept to execution, while coordinating actions on all daily operational and logistical aspects from corporate financial management Utilize technological resources, including software and accounting applications, to track all aspects of accounts payable and other financial operations as well as prepare important and sensitive cost, billing, and revenue documents Collaborate with respect to effective communication between all departments, including general accounting and administrative personnel, and coordinate all daily business operations with leadership staff Address client, vendor, and management queries, resolving them in an expedited manner Assist management with various other duties as assigned to facilitate efficient administration and opermanage costs, and drive revenue Facilitate the efficiency and implementation of all accounting operations from concept to execution, while coordinating actions on all daily operational and logistical aspects from corporate financial management Utilize technological resources, including software and accounting applications, to track all aspects of accounts payable and other financial operations as well as prepare important and sensitive cost, billing, and revenue documents Collaborate with respect to effective communication between all departments, including general accounting and administrative personnel, and coordinate all daily business operations with leadership staff Address client, vendor, and management queries, resolving them in an expedited manner Assist management with various other duties as assigned to facilitate efficient administration and operations

Program Manager / Product Development, Engineering IT (04/2005 — 02/2010) • Lead Engineering IT efforts focusing on customer satisfaction, business development, and effective resource management • Oversee Data Management Program comprised of Data Warehouse and Reporting Infrastructure and Data Mart Development • Lead and facilitate technical teams in gathering requirements and creating business cases for proper initiation of proposals • Develop and Conduct ROI and Cost / Benefit analysis for the requests within the Engineering IT portfolio • Design and implement Engineering IT department daily operations, policies, procedures, and direct staff workflow • Initiate projects, employee scheduling, project timelines, and budgets • Conduct management reviews, management program / project health reporting, and staff development initiatives • Create process for streamlining projects identification and prioritization within portfolio and programs • Manage internal team status reporting and dashboard management • Lead change control board (CCB) and Failure Review Board (FRB) for effective & coordinate program operations • Serve as Service Manager and Resource Manager for the program data management ensuring effective operations • Act as technical resource for Business Objects Reporting Infrastructure and Database administration • Design, develop, and deploy application suite for Mechanical Engineering Testing Solutions (METS) utilizing Oracle Database Application Express and Oracle 10g Dbusiness development, and effective resource management • Oversee Data Management Program comprised of Data Warehouse and Reporting Infrastructure and Data Mart Development • Lead and facilitate technical teams in gathering requirements and creating business cases for proper initiation of proposals • Develop and Conduct ROI and Cost / Benefit analysis for the requests within the Engineering IT portfolio • Design and implement Engineering IT department daily operations, policies, procedures, and direct staff workflow • Initiate projects, employee scheduling, project timelines, and budgets • Conduct management reviews, management program / project health reporting, and staff development initiatives • Create process for streamlining projects identification and prioritization within portfolio and programs • Manage internal team status reporting and dashboard management • Lead change control board (CCB) and Failure Review Board (FRB) for effective & coordinate program operations • Serve as Service Manager and Resource Manager for the program data management ensuring effective operations • Act as technical resource for Business Objects Reporting Infrastructure and Database administration • Design, develop, and deploy application suite for Mechanical Engineering Testing Solutions (METS) utilizing Oracle Database Application Express and Oracle 10g Dbusiness cases for proper initiation of proposals • Develop and Conduct ROI and Cost / Benefit analysis for the requests within the Engineering IT portfolio • Design and implement Engineering IT department daily operations, policies, procedures, and direct staff workflow • Initiate projects, employee scheduling, project timelines, and budgets • Conduct management reviews, management program / project health reporting, and staff development initiatives • Create process for streamlining projects identification and prioritization within portfolio and programs • Manage internal team status reporting and dashboard management • Lead change control board (CCB) and Failure Review Board (FRB) for effective & coordinate program operations • Serve as Service Manager and Resource Manager for the program data management ensuring effective operations • Act as technical resource for Business Objects Reporting Infrastructure and Database administration • Design, develop, and deploy application suite for Mechanical Engineering Testing Solutions (METS) utilizing Oracle Database Application Express and Oracle 10g DBusiness Objects Reporting Infrastructure and Database administration • Design, develop, and deploy application suite for Mechanical Engineering Testing Solutions (METS) utilizing Oracle Database Application Express and Oracle 10g Database.

Accounting and Financial Administration Professional — Duties & Responsibilities Develop and maintain a strong and extensive working knowledge of various accounting principles, regulations, tax codes, and applications, continuously applying changes to accounting landscape to current responsibilities Apply various accounting rules and procedures to critical tasks, including the review and approval of journal entries, data and financial reconciliations, balance sheet and income statement accounting, cash flow analyses, account collections, capital utilization and on - going budgetary considerations Provide relevant oversight and administration to all aspects of business finance, including billing and collections, payroll execution, vendor relationships, payroll and salary management, and other pertinent functions Perform regular book reconciliations and variance resolutions to ensure audit - ready financials and provide continuous relevant insight into the financial health of the company, in both a regular and ad - hoc manner, to company management Manage important and sensitive financial documents, receipts, and invoices on a daily basis, providing organization for audit assistance and execution as well as compliance with various accounting standards Perform analysis, research and evaluation of current accounting policies and procedures, implementing change where necessary to drive corporate efficiency, manage costs and drive revenue Facilitate the efficiency and implementation of all accounting operations from concept to execution, while coordinating actions on all daily operational and logistical aspects from corporate financial management to payroll Utilize technological resources, including software and accounting applications, to track all aspects of firm accounting and financial operations as well as prepare important and sensitive tax documents related to all aspects of organizational operations Collaborate with respect to effective communication between all departments and coordinate all daily business operations with other leadership staff and other personnel Work closely with and support senior - level management in budgeting and corporate planning strategies Address client, vendor, and management queries, resolving them in an expedited manner Assist management with various other duties as assigned to facilitate efficient administration and operations, making appropriate and effective recommendations with respect to performance optimiManage important and sensitive financial documents, receipts, and invoices on a daily basis, providing organization for audit assistance and execution as well as compliance with various accounting standards Perform analysis, research and evaluation of current accounting policies and procedures, implementing change where necessary to drive corporate efficiency, manage costs and drive revenue Facilitate the efficiency and implementation of all accounting operations from concept to execution, while coordinating actions on all daily operational and logistical aspects from corporate financial management to payroll Utilize technological resources, including software and accounting applications, to track all aspects of firm accounting and financial operations as well as prepare important and sensitive tax documents related to all aspects of organizational operations Collaborate with respect to effective communication between all departments and coordinate all daily business operations with other leadership staff and other personnel Work closely with and support senior - level management in budgeting and corporate planning strategies Address client, vendor, and management queries, resolving them in an expedited manner Assist management with various other duties as assigned to facilitate efficient administration and operations, making appropriate and effective recommendations with respect to performance optimimanage costs and drive revenue Facilitate the efficiency and implementation of all accounting operations from concept to execution, while coordinating actions on all daily operational and logistical aspects from corporate financial management to payroll Utilize technological resources, including software and accounting applications, to track all aspects of firm accounting and financial operations as well as prepare important and sensitive tax documents related to all aspects of organizational operations Collaborate with respect to effective communication between all departments and coordinate all daily business operations with other leadership staff and other personnel Work closely with and support senior - level management in budgeting and corporate planning strategies Address client, vendor, and management queries, resolving them in an expedited manner Assist management with various other duties as assigned to facilitate efficient administration and operations, making appropriate and effective recommendations with respect to performance optimization

Professional Duties & Responsibilities Managed daily banking operations and financial product sales for multinational banking institutions Generated significant revenue through successful leveraging of bank products and services Consistently recognized for excellence in sales, marketing, and team management Hired, trained, and reviewed financial sales associates, tellers, and support staff Offered career development services to build employee value, efficacy, and dedication Interfaced with business, insurance, and investment partners to provide holistic client service Built long - term relationships with customers, partners, and industry contacts Monitored compliance with legal and corporate policies protecting company and client assets Responsible for personal, home mortgage, automotive, and business loans Opened, updated, and settled personal and business accounts Oversaw teller transactions including deposits, withdrawals, cashier's checks, and vault access Resolved customer service inquiries resulting in client satisfaction and repeat business

Professional Experience DST Health Solutions (Southfield, MI) 2005 — 2012 Business Development Manager (2010 — 2012) • Responsible for the development of strategic sales initiatives and the generation of more than $ 4 million in annual revenue • Managed client accounts providing exemplary customer service resulting in client satisfaction and loyalty • Trained junior team members in sales and customer service best practices • Oversaw daily operations ensuring a cost effective, efficient, and effective practices • Consistently exceeded sales projections and quotas

Professional Experience Merrick Contracting Service (Glendora, CA) 1998 — Present Owner / Operator • Managed daily operation of commercial and residential construction company • Constructed custom homes and completed varied subcontract work • Directed construction crew of eight individuals ensuring timely project completion • Established project budgets, timelines, and necessary equipment and materials list • Oversaw compliance with all applicable zoning laws and building regulations • Responsible for sales, marketing, accounting, and human resources • Hired, trained, managed, and reviewed company personnel • Set company policies including on - site safety procedures and requirements • Delivered excellent customer service ensuring client satisfaction and repeat business • Generated significant business through networking, sales presentations, and other tactics • Built a reputation for honest, professional, and timely Managed daily operation of commercial and residential construction company • Constructed custom homes and completed varied subcontract work • Directed construction crew of eight individuals ensuring timely project completion • Established project budgets, timelines, and necessary equipment and materials list • Oversaw compliance with all applicable zoning laws and building regulations • Responsible for sales, marketing, accounting, and human resources • Hired, trained, managed, and reviewed company personnel • Set company policies including on - site safety procedures and requirements • Delivered excellent customer service ensuring client satisfaction and repeat business • Generated significant business through networking, sales presentations, and other tactics • Built a reputation for honest, professional, and timely managed, and reviewed company personnel • Set company policies including on - site safety procedures and requirements • Delivered excellent customer service ensuring client satisfaction and repeat business • Generated significant business through networking, sales presentations, and other tactics • Built a reputation for honest, professional, and timely service

Operations Manager — Duties & Responsibilities Prepare complex technical standard operating procedures for organizational implementation Oversee organizational ethics and compliance training administration at facility level Develop and implement training to ensure workforce peak performance Perform safety management studies and approve / disapprove proposed procedures Administer employee appraisals and increase employee motivation and organizational citizenship Manage multi-million dollar air traffic control contracts Effectively lead culturally diverse workforce in domestic and international settings Develop and implement air traffic control flow procedures saving cliental thousands of dollars on a daily basis Serve as liaison with cliental customers and mediate solutions resulting in increased customer investments Develop and administer varied software solutions for clients including KPMG, USAF, and the Chicago Board of Trade Oversee software projects through the various facets of developmental lifecycle Develop software applications using Visual Basic and SQL Server increasing business operation efficiency Create safety management systems which track aircraft incidents and trends Network and manage numerous air traffic control systems decreasing system downtime Develop an employee management system increasing operational efficiency Represent company brand with poise, integrity, and posiManage multi-million dollar air traffic control contracts Effectively lead culturally diverse workforce in domestic and international settings Develop and implement air traffic control flow procedures saving cliental thousands of dollars on a daily basis Serve as liaison with cliental customers and mediate solutions resulting in increased customer investments Develop and administer varied software solutions for clients including KPMG, USAF, and the Chicago Board of Trade Oversee software projects through the various facets of developmental lifecycle Develop software applications using Visual Basic and SQL Server increasing business operation efficiency Create safety management systems which track aircraft incidents and trends Network and manage numerous air traffic control systems decreasing system downtime Develop an employee management system increasing operational efficiency Represent company brand with poise, integrity, and posimanage numerous air traffic control systems decreasing system downtime Develop an employee management system increasing operational efficiency Represent company brand with poise, integrity, and positivity

Professional Experience Metroplex Control Systems (Dallas, TX) 2006 — Present Acting Operations Manager • Oversaw all daily operational aspects of fire alarm installation and repair company • Directed office and field staff ensuring profitable and professional operations • Maintained and managed budget, payroll, employee scheduling, hiring, and termination • Trained junior team members in installation, maintenance, and repair of fire systems • Generated significant new and repeat business through networking and other sales tactics • Coordinated projects with architects, engineers, contractors, and inspectors • Ensured timely and cost - effective completion of all contracts

Medical Assistant — Duties & Responsibilities Provide an informed point of contact to patient, communicating effectively with other medical staff and interested parties to facilitate the efficient execution of procedures for patients as well as ensure timely information flow Execute frequent patient evaluations upon escort to examination rooms, including the monitoring and tracking of vital signs and assistance with minor procedures including EKG, Pap smears, cultures, urinalysis, and others Coordinate all pharmacy - and insurance - related aspects between doctors, physicians, and licensed nursing professionals, including prescription submission, insurance pre-authorization, and referrals Alert physicians to any change in condition and raise concerns when necessary Provide support and supervision to other staff and coordinate all care efforts, including material and equipment prep, procedure and appointment scheduling, vaccine administration, patient charting, and records management Collaborate in the execution of all plans of treatment, providing assistance and answering questions related to all instructions for home care Aid in the delivery of informational support to patients, families, and other interested parties, helping them understand conditions, treatments, and potential outcomes Develop and maintain competencies and knowledge of medical techniques, information, conditions, treatments, medications, and potential interactions Adhere strictly to local, state, and federal health - related laws, as well as facility policies, rules, and procedures, in the administration of care and treatment of patients Address patient and doctor queries, resolving them in an expedited manner, while participating in training practices to continue advanced education and leverage facility resources and personnel Track, file, and view important medical documents, receipts, insurance records, and billing invoices on a daily basis, organizing and managing sensitive files and patient information in an efficient manner Maintain patient files, entering results into respective databases while auditing for accuracy and completion Assist other personnel with various duties as assigned to facilitate efficient administrative and business operations

Professional Duties & Responsibilities Managed all aspects of branch location including personnel and daily operations Oversaw employee hiring, training, performance reviews, compensation, and termination Interfaced with business, insurance, and investment partners to provide holistic client service Analyzed local, niche, and national markets to identify potential sales opportunities for clients Generated significant revenue through successful leveraging of bank products and services Built long - term relationships with key industry contacts to expand company reach and sales Conducted Management Self Assessments, audits, and compliance activities Monitored adherence to legal and corporate procedures protecting company and client assets Resolved escalated customer service issues promptly, professionally, and effectively Implemented measures to significantly increase operational efficacy and efficiency Identified and developed high potential employees increasing their value to the company Designed and implemented employee recognition program elevating corporate morale Performed teller services including cash handling and bank vault oversight Tracked sales referrals guaranteeing observance of proper procedures and policies Reviewed ledgers, branch audit logs, and closeout, balance, and M&D reports Provided excellent customer service resulting in client satisfaction and repeat business

Professional Experience CareConnections (San Francisco, CA) 2008 — Present Business Operations Manager • Manage all operational functions for a home health care placement agency, securing all placements for San Francisco, South Bay, East Bay, and Peninsula territories • Perform duties and responsibilities as at prior role, including the management of marketing, HR, administration, finance, legal, and service aspects of daily corporate operations

Professional Experience Harris Bank Evanston (Evanston, IL) 2000 — 2009 Vice President / Branch Manager • Managed all aspects of Evanston branch including daily operations and personnel • Hired, trained, scheduled, and supervised staff of 10 tellers, personal bankers, and support staff • Created and implemented employee review, development, and recognition programs • Designed and executed education programs focused on banking and service best practices • Oversaw teller line, mortgage, consumer loan, and commercial banking departments • Consistently exceeded financial goals through effective sales, marketing, and management • Awarded Harris Bank Outstanding Sales Award for setting company best in product sales • Delivered excellent customer service resulting in client satisfaction and repeat business • Ensured banking compliance with state, federal, and internal regulations • Conducted audits to maintain responsible, profitable, and efficient operations

Midwest Steel Blanking (Lombard, IL) 07/2004 — 08/2008 Director of Operations • Oversaw daily operations and management of 40 employees including 2 project managers • Served as an advisor to the President on all critical and strategic issues • Led presentations to banks, governmental agencies, potential investors, and large volume customers • Oversaw production, maintenance, quality control, and all other dealings with all outside vendors • Negotiated all insurance policies and contracts concerning account receivables and insurance related claims • Developed the ISO 9000 quality manual and OSHA safety awareness programs, training, and documentation • Trained future managers of the company in professional skills, managerial decision making, and business communications • Designed and implemented a new inventory control systems for managing raw - material and finished - goods • Ensured cost control limiting the direct expenses incurred and indirect impacts such as inefficiencies, downtime, and waste • Over a 3 year period, reduced the account receivables insurance premium from $ 55K to $ 13K / year • Renegotiated all other insurance contracts for better coverage and reduced premiums by 20 % • Reduced «outside parts manufacturing» cost by 50 % • Maintained the cost of all supplies at the 2004 levels • Instituted production reporting and operational data analyses for decision making • Reduced down time by 60 %, overall operation's cost by 4.5 %, and scrap generation by 3 % • Developed ISO 9001 quality manuals and handled external annual audits • Introduced safety procedures and training programs

Paralegal — Duties & Responsibilities Provide excellent legal and administrative support in a fast paced, high intensity law firm environment Perform legal research and document preparation such as affidavits, contracts, and correspondence Discover and analyze applicable case law, statutes, codes, and influential secondary sources Develop experience with civil litigation including employment, contract, real estate, and business law Responsible for pretrial preparation such as exhibit organization and documentation Manage client case files in company electronic filing system resulting in accurate and organized records Monitor and update firm law library with up to date primary and secondary sources Participate in civil, criminal, and administrative mock trials Train in all evidentiary, procedural, and substantive aspects of litigation Proficient in public relations theory, strategy, and comprehensive campaign management Develop and implement communications plans through in depth analysis of client challenges Create brand awareness, corporate identity, logos, signage, special events, and strategic partnerships Oversee company budgets, support staff, contracts, and daily operations

Administrative Assistant — Duties & Responsibilities Provide office management and administrative support across a variety of industries and settings Design and implement business model for national retail distribution business Train new team members ensuring they understand the brand and adhere to company policies and procedures Oversee daily office administration resulting in efficient, effective, and on - budget operations Manage marketing, sales, customer service, and corporate accounting functions Responsible for accounts receivable, accounts payable, payroll, and company budgets Oversee product inventory, billing, shipping, and client account maintenance services Study internal literature to become an expert on products and services Analyze client needs and craft product presentations and packages to their specifications Consistently recognized for excellence in sales, marketing, and team management Prepare and maintain sales activity reports, client information, and other pertinent data in an organized manner Manage corporate correspondence and reception duties including telephone and in - person service Responsible for tracking and replenishing office supplies and products Develop and strengthen relationships with clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing clients Represent company brand with poise, integrity, and positivity

Project Manager — Duties & Responsibilities Oversee 1,000 employee call center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

Passports and Consular Officer — Customer Service Duties & Responsibilities Deliver on - site support to all departments and coordinate all daily business efforts through effective collaboration and communication with team members while providing and ensuring a high - quality customer service experience Track, file, and view important documents, applications, information and records on a daily basis, organizing and maintaining sensitive files in an efficient and organized manner Develop and employ a working knowledge of related procedures, regulations and legal applications with respect to the administration of organizational services Act as a liaison between all interested parties to ensure effective information flow, exceptional customer service, efficient operations administration and timely issue resolution Prepare various materials as well as manage all data and information with the utilization of various software applications, including word processing, database and spreadsheet programs Collaborate in the execution of various operational aspects, including statistics management, information exports and backups, and regular records updates Support various reception functions, including acting as first point of contact to guests as well as ensuring the placement of accurate and up - to - date information related to services and fees throughout reception area Address and resolve client queries and issues in a timely manner, researching all topics thoroughly for complete solutions Provide translation and interpretation services as needed to on - site and Australia - based staff in relation to complex consular matters, including official meetings and functions Maintain security of and access to sensitive information, systems and other data Provide phone coverage as needed as well as manage various forms of critical correspondence Assist mid - and senior - level management with various other duties as assigned to facilitate efficient administrative and business operations

Professional Experience The Newark Museum (Newark, NJ) 07/2004 — 12/2011 Management Analyst / Assistant to the Chief Operating Officer • Managed the daily operations, budgeting, and strategic planning of the Office of the Chief Operating Officer • Interfaced with Museum staff, Board of Trustees, and proprietary and regulatory agencies on behalf of the Museum • Coordinated all Board committees including preparations for meetings, legally required digests and other support activities • Oversaw legal and regulatory compliance including management reports, legal research and local, state and federal filings • Maintained legal and business files / archives and assisted in the production of management reports and analysis • Updated the Administrative Operating Procedures Manual to insure documentation of all institutional policies and procedures • Responded to patron complaints and inquiries ensuring timely and effective customer service • Coordinated special projects and events under the direction of the Chief Operating Officer • Supervised interns and part - time administrative staff setting workflows and providing professional guidance • Researched and submit all annual statistical surveys • Served as member of the Staff Advisory and College Internship Selection Committee

Professional Duties & Responsibilities Created and directed graphic design, art, web design, and print production for large, varied client base Implemented design processes and managed production schedules Developed marketing collateral, strategies, and design concept for clients Generated new business including American Public Health Association (APHA), Brand Design, Brochures Inc., Deloitte and Touche, George Mason University, Kael Direct, and Linnie Carter & Associates Provided graphic design support to numerous governmental projects including the Lean Six Sigma Marine Corps Systems Command and Special Inspector General for Iraqi Reconstruction Maintained security clearance for work on sensitive materials Designed magazine art and layout for Naval Reserve Association News, Mariner, Hiker, and Focus magazines Fashioned ads, article layout, and covers for The American Journal of Public Health, The Nation's Health, and American Public Health Association books Produced wide variety of promotional items including signage, overhead graphics, and maps Designed direct mail (OE's, BRE's, Letter / Reply's) for clientele and company use Enhanced and color corrected photos meeting the highest standards of quality Provided excellent customer support guaranteeing client satisfaction and repeat business Performed daily administrative support and accounting duties ensuring effective and organized operations Ordered art and office supplies for office ensuring efficient and cost effective operations

Logistics Director — Duties & Responsibilities Oversee logistics and daily operations of a fast paced medical testing facility Recruit, train, direct, and review 50 person staffs ensuring efficient operations Set and strictly adhere to company and departmental budgets and timelines Oversee supply and inventory while purchasing new materials as needed Coordinate shipping and receiving resulting in timely and on budget operations Increase company reach through the establishment of more than forty new routes Manage customer service operations ensuring client satisfaction and repeat business Build and strengthen professional relationships with coworkers, supervisors, and industry leaders Study internal literature to become an expert on products and services Design and implement staff development programs increasing team skill sets Utilize staff recognition programs to build dedication and enhance morale Consistently promoted from entry level to senior management Recognized for excellence in leadership and dedication to company objectives Represent company brand with poise, integrity, and positivity