ACCOMPLISHMENTS * Managed integration of TDM Call
Center with Cisco CUCM for large financial organization * Managed and delivered the upgrade of a large health center organization's call center platform * Directed and delivered software upgrades and new applications for Veterans Administration * Achieved 83 % to 100 % utilization over entire Professional Services tenure * Delivered ERL / ELIN design for Cisco CER [E911] for large sports stadium in NJ NY and Cisco CER [E911] for large metropolitan government in Texas * Introduced and redesigned network addressing and DHCP, and assisted in a consultative manner for large financial corporation integration of TDM and VoIP integration solution * Provided Infrastructure assessment and infrastructure strategy, to deliver a robust Infrastructure supporting operations, high availability, and disaster recovery Verizon Enterprise Solutions Professional Services 2006
Center with Cisco CUCM for large financial organization * Managed and delivered the upgrade of a large health
center organization's call center platform * Directed and delivered software upgrades and new applications for Veterans Administration * Achieved 83 % to 100 % utilization over entire Professional Services tenure * Delivered ERL / ELIN design for Cisco CER [E911] for large sports stadium in NJ NY and Cisco CER [E911] for large metropolitan government in Texas * Introduced and redesigned network addressing and DHCP, and assisted in a consultative manner for large financial corporation integration of TDM and VoIP integration solution * Provided Infrastructure assessment and infrastructure strategy, to deliver a robust Infrastructure supporting operations, high availability, and disaster recovery Verizon Enterprise Solutions Professional Services 2006
center organization's call
center platform * Directed and delivered software upgrades and new applications for Veterans Administration * Achieved 83 % to 100 % utilization over entire Professional Services tenure * Delivered ERL / ELIN design for Cisco CER [E911] for large sports stadium in NJ NY and Cisco CER [E911] for large metropolitan government in Texas * Introduced and redesigned network addressing and DHCP, and assisted in a consultative manner for large financial corporation integration of TDM and VoIP integration solution * Provided Infrastructure assessment and infrastructure strategy, to deliver a robust Infrastructure supporting operations, high availability, and disaster recovery Verizon Enterprise Solutions Professional Services 2006
center platform * Directed and delivered software upgrades and new applications for Veterans Administration * Achieved 83 % to 100 % utilization over entire Professional Services tenure * Delivered ERL / ELIN
design for Cisco CER [E911] for large sports stadium in NJ NY and Cisco CER [E911] for large
metropolitan government in Texas * Introduced and redesigned network addressing and DHCP, and assisted in a consultative manner for large financial corporation integration of TDM and VoIP integration solution * Provided Infrastructure assessment and infrastructure strategy, to deliver a robust Infrastructure supporting operations, high availability, and disaster recovery Verizon Enterprise Solutions Professional Services 2006 - 2017