Sentences with phrase «needs guest complaints»

Skills Customer service - oriented People - oriented Sales experience... Engaging Personality Team Player Customer Needs Guest Complaints Service Worker Work History Server, 07/2016... items.

Maintained high standards of customer service during high - volume, fast - paced... Personality Customer Satisfaction Team Player Customer Needs Guest Complaints Cash Registers Customer Orders

Not exact matches

Ultimately, every employer needs to demonstrate that they have procedures in place to prevent and respond to complaints of sexual harassment, whether they come from guests or co-workers.

Essential Functions: • Coordinate details of winery events such as winemaker dinners, private dinners, corporate events, and employee appreciation events • Market and sell winery weddings • Manage correspondence with wedding clients and other event attendees • Calculate budgets and execute other financial documents • Schedule vendors, musicians, caterers and other talent for winery events • Coordinate and monitor event timelines and work orders • Develop marketing plans to maximize exposure for the winery events and weddings • Act as a host to guests arriving to the vineyard directing them to a tasting bar or table • Collect payments and record data pertaining to income and expenses • Work with management in order to handle complaints and dissatisfied customers • Assist office with administrative tasks: phone calls, emails, etc. • Ensure the facility is properly maintained and organize clean - up and repairs • Hire and supervise part time event staff • Act as a concierge for guests, providing recommendations on hotels, restaurants, wineries, breweries, and other activities in the area • Other assignments as needed

there was also a complaint of smelly drains in the lower floor bathrooms, and the yoga teacher was crazy expensive: (also, the staff need to bring out all the food, we felt we paid for things but they could have languished in a drawer if we didn't remember to ask for them... Also the staff could be a little better at providing more pool towels more regularly and making the beds whilst guests at breakfast... someiimes we felt that if we didn't ask we would «nt get, eg smothies by the pool, but anything we did ask for was given straight away... But overall the service and food was amazing and we all had a wonderful time.

Essential duties of these professionals are ensuring a memorable experience, meeting guests» needs and requests, encouraging customer feedback, solving guest complaints, coordinate special guests» arrivals and departures, and promoting amenities.

Resolves maintenance problems by acting on guest complaints, staff work tickets and conferring with management and department heads as need, quickly and effectively.

Housekeeping Supervisor 2013 — Present AQUA HOTELS — Bellows Falls, VT • Inspect level of cleanliness and report issues to the management • Assist in scheduling of staffs according to projected staffing requirements • Respond to guests» requests and complaints • Report needed repairs to the maintenance staff • Oversee housekeeping staff to maintain cleanliness of individual rooms and other areas • Coordinate supplies of linen etc. to maintain sufficiency • Report lost and found articles • Maintain linen carts and supplies as necessary

Respond to guest special requests, needs and complaints and update the same to the manager as appropriate

Resolve any issues / complaints that have been detailed on the incoming guest reviews and take appropriate action as needed.

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed.

Respond to guest requests and handle guest issues; investigate and report issues or complaints to management Answer phones for reservations and check online booking system to prepare facilities and anticipate guest needs.

A Hotel Front Desk Agent is also available to all guests who need to report a complaint or request a service.

Essential Duties · To welcome and serve all guests in an efficient, courteous and friendly manner whether face to face, on the phone or via email · To handle all guest compliments, comments, observations and complaints in a timely and effective manner, achieving guest satisfaction · To reserve, register and check out guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of guest history · To process credit card authorizations for each guest upon arrival and as needed during stay · To accurately post charges to group, guest, member and house accounts when necessary · To forward messages to departments with regards to guest requests and expectations and to follow up on requests with the guest via email, phone, radio and / or trace system · To liaise with bellstaff in order to ensure that gift delivery, luggage service, parking and rooming is taken care of in a courteous and timely manner · To ensure the accuracy of billing for each guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run nightly audit and separate guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions, etc).

The Westin — St. Louis, MO 2011 — Present Valet Parking Attendant • Greet guests and employees professionally and graciously • Open and close vehicle doors for guests arriving or departing the premise • Anticipate guest needs and demonstrate a genuine desire to meet and exceed them • Respond to all guest and visitor inquiries and resolve complaints accordingly • Record visitor name and inquire as to the nature of visit • Inspect the outer body of every vehicle and note any dent on the ticket

• Overhaul existing inventory system, resulting in increased efficiency in both procurement and storage systems • Managed front desk for 6 weeks in the absence of the front desk manager, without a single complaint • Take and respond to inquiries for hotel services and room vacancies for corporate guests • Handle reservations over the telephone, email and in person and provide timely follow up • Provide feedback to front desk staff in handling room assignment duties and registering new guests • Create appointment schedules for hotel staff members and handle guests» travel arrangements needs • Smooth out check - in and check - out procedures to ensure complete guest satisfaction and repeat business opportunities

Handle any complaints and service recovery as needed with the supervision of Front Desk Manager * Check in / out guests as they arrive and leave the property / room changes * Inform guests on daily...

Showing all guests respect, providing for their needs and ensuring that guests receive superior service which can be attained by anticipating, mitigating, and / or resolving issues / complaints, and by checking on each guests» experience during their visit.

Skills Excellent customer service Cash handling experience Team worker Works... their table Busing and wiping down tables Handling customer complaints Helping guests and servers when needed