Susan W, Calgary, AB, Canada Hired at Vesta
Networks as Customer Service Representative Work Flexibility: Telecommuting
Not exact matches
The strike was called by the Communications Workers of America and the International Brotherhood of Electrical Workers that jointly represent nearly 40,000 employees, such
as customer services representatives and
network technicians in Verizon's traditional wireline phone operations.
The strike was called by the Communications Workers of America (CWA) and the International Brotherhood of Electrical Workers that jointly represent employees with such jobs
as customer services representatives and
network technicians in Verizon Communications Inc's (VZ.N) traditional wireline phone operations.
You may be hired
as an at - home
customer service representative for retail stores, tax software companies, home shopping
networks, or major book retailers.
Accessed candidates through
networking, referrals, direct sourcing, internet job boards to fill positions such
as Communication Technician,
Customer Service Representative, Dispatch, Warehouse, Tele Sale Reps, etc..
Tags for this Online Resume: Bachelor's Degree in Social Science at California State University Chico, Trained at Alhambra Waters Headquarters in Pasadena California on phone solicitation, Total of 15 years
as a Lead Supervisor and
Service Manager experience, Sales Representative of the year for Alhambra Water Company, Sales Representative of the quarter, Trained in Sales and Empathy Training by Alhambra Water Company, • Time management, • Counseling skills such as reflective listening, • Customer service and relations, • Sales, networking, follow leads, Cold
Service Manager experience, Sales
Representative of the year for Alhambra Water Company, Sales
Representative of the quarter, Trained in Sales and Empathy Training by Alhambra Water Company, • Time management, • Counseling skills such
as reflective listening, •
Customer service and relations, • Sales, networking, follow leads, Cold
service and relations, • Sales,
networking, follow leads, Cold calling
Skills Used
Customer service skills as well as sales and networking... work well with others and follow safety rules Customer Service Representative Xerox - Fede
service skills
as well
as sales and
networking... work well with others and follow safety rules
Customer Service Representative Xerox - Fede
Service Representative Xerox - Federal Way
Sales
Representative — Duties & Responsibilities Direct sales and
customer service ensuring professional and profitable operations Draw upon considerable medical training and experience to identify and meet client needs Consistently recognized
as company leader in sales,
customer service, and team development Streamline organizational structure and workflow resulting in enhanced company efficiency Set and strictly adhere to departmental budgets and project timelines Design and implement staff development programs enhance team skill sets Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Generate record breaking sales through
networking, in personal sales, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Build and strengthen relationships with key clients, partners, and community leaders Develop a rapport with
customers and orient them to various products and
services Maintain
customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and
services Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Represent company brand with poise, integrity, and positivity
Customer Service Representative — Duties & Responsibilities Oversee customer service and IT support across a variety of industries and settings Responsible for 24 hour, 7 days per week help desk management for both clients and team members Utilize interpersonal skills and advanced IT knowledge in service of national and international clients Direct team of IT and customer service professional handling inquiries and escalations in a timely manner Responsible for Level 1, 2, and 3 service across a variety of highly technical IT matters Document customer service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and po
Customer Service Representative — Duties & Responsibilities Oversee customer service and IT support across a variety of industries and settings Responsible for 24 hour, 7 days per week help desk management for both clients and team members Utilize interpersonal skills and advanced IT knowledge in service of national and international clients Direct team of IT and customer service professional handling inquiries and escalations in a timely manner Responsible for Level 1, 2, and 3 service across a variety of highly technical IT matters Document customer service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and pos
Service Representative — Duties & Responsibilities Oversee
customer service and IT support across a variety of industries and settings Responsible for 24 hour, 7 days per week help desk management for both clients and team members Utilize interpersonal skills and advanced IT knowledge in service of national and international clients Direct team of IT and customer service professional handling inquiries and escalations in a timely manner Responsible for Level 1, 2, and 3 service across a variety of highly technical IT matters Document customer service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and po
customer service and IT support across a variety of industries and settings Responsible for 24 hour, 7 days per week help desk management for both clients and team members Utilize interpersonal skills and advanced IT knowledge in service of national and international clients Direct team of IT and customer service professional handling inquiries and escalations in a timely manner Responsible for Level 1, 2, and 3 service across a variety of highly technical IT matters Document customer service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and pos
service and IT support across a variety of industries and settings Responsible for 24 hour, 7 days per week help desk management for both clients and team members Utilize interpersonal skills and advanced IT knowledge in
service of national and international clients Direct team of IT and customer service professional handling inquiries and escalations in a timely manner Responsible for Level 1, 2, and 3 service across a variety of highly technical IT matters Document customer service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and pos
service of national and international clients Direct team of IT and
customer service professional handling inquiries and escalations in a timely manner Responsible for Level 1, 2, and 3 service across a variety of highly technical IT matters Document customer service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and po
customer service professional handling inquiries and escalations in a timely manner Responsible for Level 1, 2, and 3 service across a variety of highly technical IT matters Document customer service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and pos
service professional handling inquiries and escalations in a timely manner Responsible for Level 1, 2, and 3
service across a variety of highly technical IT matters Document customer service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and pos
service across a variety of highly technical IT matters Document
customer service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and po
customer service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and pos
service activities, update client accounts, and follow up
as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in
customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and po
customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and pos
service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and
network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve
as liaison between multiple departments and senior leadership Encourage high
customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and po
customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and
services Represent company brand with poise, integrity, and positivity
Professional Experience West Corporation (Omaha, NE) 3/2003 — Present Virtual
Customer Service Representative • Field service calls for Fortune 500 clients including Sears, GE, Home Shopping Network, Direct Response, ProFlowers, Shop NBC, Pizza Hut, Virgin Mobile, and Cricket, earning a Customer Service Award of the month three times • Work effectively under limited supervision as an independent contractor, providing customer care via phone and email • Participate extensively in comprehensive training to assist with customer purchases, utilizing learned skills to provide product assistance, billing inquiries resolution, and related troubleshooting • Perform data entry, verify sales calls, and set sales appointments for several products and services • Implement knowledge of computer skills and internet usage to perform required research and downlo
Customer Service Representative • Field service calls for Fortune 500 clients including Sears, GE, Home Shopping Network, Direct Response, ProFlowers, Shop NBC, Pizza Hut, Virgin Mobile, and Cricket, earning a Customer Service Award of the month three times • Work effectively under limited supervision as an independent contractor, providing customer care via phone and email • Participate extensively in comprehensive training to assist with customer purchases, utilizing learned skills to provide product assistance, billing inquiries resolution, and related troubleshooting • Perform data entry, verify sales calls, and set sales appointments for several products and services • Implement knowledge of computer skills and internet usage to perform required research and downloa
Service Representative • Field
service calls for Fortune 500 clients including Sears, GE, Home Shopping Network, Direct Response, ProFlowers, Shop NBC, Pizza Hut, Virgin Mobile, and Cricket, earning a Customer Service Award of the month three times • Work effectively under limited supervision as an independent contractor, providing customer care via phone and email • Participate extensively in comprehensive training to assist with customer purchases, utilizing learned skills to provide product assistance, billing inquiries resolution, and related troubleshooting • Perform data entry, verify sales calls, and set sales appointments for several products and services • Implement knowledge of computer skills and internet usage to perform required research and downloa
service calls for Fortune 500 clients including Sears, GE, Home Shopping
Network, Direct Response, ProFlowers, Shop NBC, Pizza Hut, Virgin Mobile, and Cricket, earning a
Customer Service Award of the month three times • Work effectively under limited supervision as an independent contractor, providing customer care via phone and email • Participate extensively in comprehensive training to assist with customer purchases, utilizing learned skills to provide product assistance, billing inquiries resolution, and related troubleshooting • Perform data entry, verify sales calls, and set sales appointments for several products and services • Implement knowledge of computer skills and internet usage to perform required research and downlo
Customer Service Award of the month three times • Work effectively under limited supervision as an independent contractor, providing customer care via phone and email • Participate extensively in comprehensive training to assist with customer purchases, utilizing learned skills to provide product assistance, billing inquiries resolution, and related troubleshooting • Perform data entry, verify sales calls, and set sales appointments for several products and services • Implement knowledge of computer skills and internet usage to perform required research and downloa
Service Award of the month three times • Work effectively under limited supervision
as an independent contractor, providing
customer care via phone and email • Participate extensively in comprehensive training to assist with customer purchases, utilizing learned skills to provide product assistance, billing inquiries resolution, and related troubleshooting • Perform data entry, verify sales calls, and set sales appointments for several products and services • Implement knowledge of computer skills and internet usage to perform required research and downlo
customer care via phone and email • Participate extensively in comprehensive training to assist with
customer purchases, utilizing learned skills to provide product assistance, billing inquiries resolution, and related troubleshooting • Perform data entry, verify sales calls, and set sales appointments for several products and services • Implement knowledge of computer skills and internet usage to perform required research and downlo
customer purchases, utilizing learned skills to provide product assistance, billing inquiries resolution, and related troubleshooting • Perform data entry, verify sales calls, and set sales appointments for several products and
services • Implement knowledge of computer skills and internet usage to perform required research and download files
Pharmaceutical Sales
Representative — Duties & Responsibilities Direct pharmaceutical sales, marketing, and
customer service ensuring professional and profitable operations Consistently recognized
as company leader in sales,
customer service, and team development Set and strictly adhere to departmental budgets and project timelines Negotiate lucrative contracts with clients, vendors, and suppliers Generate record breaking sales through
networking, in personal sales, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Build and strengthen relationships with key clients, partners, and industry leaders Maintain 100 %
customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on pharmaceutical products Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain records of site visits to potential and existing clients to assist in assessing their future needs Collaborate with junior level sales people to develop action plans to govern their performance Train junior team members in sales and
customer service best practices Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Represent company brand with poise, integrity, and positivity
Account
Representative — Duties & Responsibilities Experienced manager with a background in purchasing, inventory,
customer service, accounting, and sales Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Consistently meet or exceed sales goals through
networking, in personal sales, and other tactics Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Oversee $ 8.9 million company inventory, supply, and purchasing operations Achieve fill rate performance of 95.7 % in 2010 Oversee varied material purchasing while constantly analyzing market and pricing trends Review proposals, negotiate prices, select suppliers, and oversee purchasing / delivery logistics Responsible for forecasting, requirements analysis preparation and execution, RFP processes, bid analysis, negotiations, and contract awards in accordance with company guidelines Provide financial oversight of accounts receivable, payable, and general ledger ensuring profitable operations Serve
as departmental liaison for corporate Diversity and Inclusion initiative Represent company brand with poise, integrity, and positivity