For example, scenarios reinforce concepts by applying the material presented in real - world situations., while posing questions and providing guidance to learners as to how to research the answer rather than simply giving them factual information in the form of lecture content or quiz question feedback is
another open inquiry technique.
Bank Teller — ABC Bank of New Jersey, Atlantic City, NJ — 3/2012 — Present • Use computer software proficiency to advise staff on accelerated processing
techniques to reduce customer wait times by 20 percent • Enforce a high standard of customer service in the greeting and assisting of customers in the drive through and bank lobby • Verify signatures and balances when cashing checks and processing withdrawals and deposits • Calculate daily transaction amount and balance the cash drawer at the start and end of every shift, with an unwavering record of no shortages or overages throughout employment • Answer customer
inquiries concerning balances, account details, and financial services, and refer questions to head management when necessary •
Open and close customer accounts, resolve customer complaints, and perform account lookups on a daily basis