Sentences with phrase «opportunity complaint process»

The Equal Employment Opportunity Complaint Process guidelines are enforced by the U.S. Equal Employment Opportunity Commission.

Not exact matches

It was asserted that if there was to be an internal complaints process, as was the case with Ofsted, the complainant should be afforded the opportunity to make a substantive challenge with the possibility of having the decision changed, if appropriate.

Under Ms. Wright's leadership, the Division is responsible for processing formal equal employment opportunity complaints of discrimination filed against the Department by employees, former employees, and applicants for employment.

107; Title IX of the Education Amendments of 1972; 29 C.F.R. Part 1614; Executive Order 11478, Equal Employment Opportunity in the Federal Government; Executive Order 12898, Federal Actions To Address Environmental Justice in Minority Populations and Low - Income Populations; Executive Order 13087, Further Amendment to Executive Order 11478, Equal Employment Opportunity in the Federal Government; Executive Order 13160, Nondiscrimination on the Basis of Race, Sex, Color, National Origin, Disability, Religion, Age, Sexual Orientation, and Status as a Parent in Federally Conducted Education and Training Programs; Executive Order 13166, Improving Access to Services for Persons with Limited English Proficiency; the Age Discrimination in Employment Act of 1967; the Lilly Ledbetter Fair Pay Act of 2009; Title II of the Genetic Information Nondiscrimination Act of 2008; Equal Employment Opportunity Commission (EEOC) regulations governing the processing of complaints of discrimination in the Federal sector; and EEOC decisions, procedures, guidelines, and program and management directives.

Employees and applicants for employment who believe they have been subjected to unlawful discrimination, subjected to retaliation for opposing discrimination in the Agency, or hindered from participating in the employment discrimination complaint process are encouraged to contact an Equal Employment Opportunity Counselor or their Office of Civil Rights within 45 calendar days from the date of the alleged discrimination or retaliation or from the date on which they reasonably became aware of the discrimination or retaliation.

The BBC Trust ensures complaints are properly handled by the BBC and that the complaints process reflects best practice and opportunities for learning.

The decision meant that the investigation and mediation processes were accompanied with the opportunity for meaningful restorative steps, including compensation, which were available for complaints of unwelcome and offensive sexual behaviour.

To maximize interactions outside of the formal complaint process, Leiper says she also takes any opportunity she can to educate councillors and their staff on the responsibilities of her office.

Such a process also maximizes the information an inquiry committee may have for a decision, e.g., where a complainant is provided with a registrant's response to a complaint, and is given opportunity to «reply» to new facts the registrant has raised.

Eeo Specialists or Equal Employment Opportunity Specialists are in charge for processing employment discrimination complaints.

• Direct and control clients» order processing and fulfillment and field inquiries by employing discretion • Provide product training to clients through presentations and modeling • Discuss technical aspects of each product and ensure that clients are at par with instructions provided to them • Provide advice to clients by communicating courteously through telephone, email and in person • Investigate and resolve clients» problems in a bid to ensure retainer - ship and repeat business opportunities • Develop and implement feedback and complaints procedures as part of client outreach programs • Train staff members to deliver a high level of client services and provide them with assistance in understanding the company's products and services • Keep abreast of industry trends and developments and ensure that improvements are applied by employing best practices

This includes but is not limited to: Monitor the Customer Services Inbox and taking incoming call in regards to problems and defects Receive and log the results of all telephone calls and emails from Customers Ensure the preparation and issue of the weekly defects report Liaise with all relevant staff required and plan accordingly to get defects fixed Extensive diary management and planning Route planning and logistics Provide feedback to the technical department in relation to defective materials etc Ensure the correct allocation of work to the contractors to fix issues that have arisen Balance and co-ordinate schedules Maintain reasonable timescales for customers for any remediation works, and ensure that customers are kept informed throughout any process Follow the complaints and escalated complaints procedure What you'll need to succeed This is an exciting opportunity for a professional with great interpersonal, communication and relationship skills who can meet and exceed customers» expectations and help them with every step of their journey.

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.