Sentences with phrase «outbound call center management»

Not exact matches

Stephen Van Vreede (@ITTechExec) Resume Expert at BlueSteps Executive Career Services (BECS) Stephen brings 12 years as a career branding strategist / resume writer along with 8 years of corporate management experience, where he oversaw a large - scale, blended inbound and outbound call center with operational sites and virtual agents in the United States and India for a GE Capital company.

He also has eight years of corporate management experience, where he oversaw a large - scale, blended inbound and outbound call center with operational sites and virtual agents in the United States and India for a GE Capital company.

If you've worked in any of these positions you may be a good match for this position: Account Coordinator, Account Management Coordinator, Account Manage, Account Representative, Account Specialist, Administrative Assistant, Assistant Account Manager, Assistant Customer Care Center Manager, Bellman, Benefit Coordinator, Bilingual Customer Service Representative, Business Service Representative, Call Center Customer Support, Call Center Lead, Call Center Representative, Call Center Supervisor, Cashier, Client Relations Associate, Client Relations Manager, Client Relations Representative, Client Services Coordinator, Client Services Representative, Client Service Specialist, Concierge, Customer Care Representative, Customer Relationship Specialist, Customer Service Agent, Customer Service Ambassador, Customer Service Associate, Customer Service Greeter, Customer Service Lead Customer Service Manager, Customer Service Professional, Customer Service Representative, Customer Service Specialist, Customer Solution Representative, Customer Support Associate, Customer Support Specialist, Client Support Manager, Customer Support Specialist, Flight Attendant, Front Desk Agent, Front Desk Associate, Front Desk Coordinator, Front Desk Manager, Front Desk Receptionist, Guest Service Agent, Guest Service Representative, Hostess, Inside Salesperson, Medical Receptionist, Online Customer Support, Outbound Calling Representative, Patient Care Coordinator, Receptionist, Retail Associate, Retail Sales Associate, Sales Assistant, Sales Coordinator, Server, Service Administrator, Service Adviser, Service Consultant, Supervisor of Provider Relations, Technical Support Representatives, Teller

Tags for this Online Resume: Management, Call Center, Operations, Supervisor, Quality, Hireing, inbound, outbound

Tags for this Online Resume: Call Center Metrics, Call Center start ups., Call Quality, Inbound calls, Sales, Outbound Calls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, Reliabcalls, Sales, Outbound Calls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, ReliabCalls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, Reliability

Adept at training employees to excel in challenging settings including inbound and outbound call centers and sales departments requiring exceptional time management and customer relations skills.

Tags for this Online Resume: Contact Center, Call Center, Sales, Operations Management, Operations Director, Inbound / Outbound Sales

Tags for this Online Resume: Customer Service, Trainer, Call Center Management, Sales inbound or Outbound, Winning Fortune 500 Accounts, Running Outsource Calling Center Prototype Programs

Tags for this Online Resume: Call Center, Account Management, Insurance Direct Marketing, Outbound Sales, Inbound Customer Service, Experienced Leader

Areas of Expertise * Customer Service * Inbound / Outbound Phones * Staff Management * Scheduling * Call Center * Training and Development * Typing Skills 55 wpm * Data Entry

Tags for this Online Resume: Infrastructure, Nuance, Security, ACD, Automatic Call Distribution, Airlines, Banking Industry, Intelligent Call Management, Management, Operating Systems, Contact Center, Cisco, Avaya, Genesys, Cloud, Aspect, I3, Workforce Management WFM, Omni Channel, Multi Media, Telecommunications, Managed Services, Operations, Sales, Executive Management, Sales Management, Operations Management, Consulting, Enterprise Architecture, Data Analysis, Reporting, Big Data, Digital Media, Software Development, Application Development, Program Management, Project Management, NICE, Verint, Zoom, Calabrio, eGain, CafeX, Upstream Works, eMail, Web Collaboration, Web Chat, Social Media, SMS, Outbound, BPO, Outsourcing, Healtcare, Retail, Engineering

Professional Experience ABC Debt Relief (City, ST) 12/2006 — 11/2011 Client Service Manager • Responsible for overseeing daily operations of a 35 Account Manager call center ensuring effective operations • Recruit and train new sales and customer service employees in industry best practices and company policies • Strictly enforce compliance with all applicable laws, industry regulations, and corporate protocols • Provide exceptional customer service and professional guidance in the area of debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity with inbound and outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduce client

Call Center Manager — Duties & Responsibilities Generate increased revenue through outbound program development and effective hiring, training, and scheduling of staff, working efficiently with staffing agencies and outside vendors Create training / development plans for staff, sales, and service team members, providing on - going performance feedback Perform continuous assessment of service and call center associates, while furnishing oversight and guidance regarding effective sales and customer service techniques Develop and maintain quality assurance program to improve end - user satisfaction and drive revenue growth Collaborate effectively with senior management and related departments, including marketing, human resources, and finance Maintain a strong working knowledge of the product and respective marketplace, utilizing technology to improve operating efficiencies Organize purchase orders, invoices, cost budgets, and other important performance documentation to give accurate performance guidance to management Provide oversight to call back programs, catalog inventories, and web - site offerCall Center Manager — Duties & Responsibilities Generate increased revenue through outbound program development and effective hiring, training, and scheduling of staff, working efficiently with staffing agencies and outside vendors Create training / development plans for staff, sales, and service team members, providing on - going performance feedback Perform continuous assessment of service and call center associates, while furnishing oversight and guidance regarding effective sales and customer service techniques Develop and maintain quality assurance program to improve end - user satisfaction and drive revenue growth Collaborate effectively with senior management and related departments, including marketing, human resources, and finance Maintain a strong working knowledge of the product and respective marketplace, utilizing technology to improve operating efficiencies Organize purchase orders, invoices, cost budgets, and other important performance documentation to give accurate performance guidance to management Provide oversight to call back programs, catalog inventories, and web - site offCenter Manager — Duties & Responsibilities Generate increased revenue through outbound program development and effective hiring, training, and scheduling of staff, working efficiently with staffing agencies and outside vendors Create training / development plans for staff, sales, and service team members, providing on - going performance feedback Perform continuous assessment of service and call center associates, while furnishing oversight and guidance regarding effective sales and customer service techniques Develop and maintain quality assurance program to improve end - user satisfaction and drive revenue growth Collaborate effectively with senior management and related departments, including marketing, human resources, and finance Maintain a strong working knowledge of the product and respective marketplace, utilizing technology to improve operating efficiencies Organize purchase orders, invoices, cost budgets, and other important performance documentation to give accurate performance guidance to management Provide oversight to call back programs, catalog inventories, and web - site offercall center associates, while furnishing oversight and guidance regarding effective sales and customer service techniques Develop and maintain quality assurance program to improve end - user satisfaction and drive revenue growth Collaborate effectively with senior management and related departments, including marketing, human resources, and finance Maintain a strong working knowledge of the product and respective marketplace, utilizing technology to improve operating efficiencies Organize purchase orders, invoices, cost budgets, and other important performance documentation to give accurate performance guidance to management Provide oversight to call back programs, catalog inventories, and web - site offcenter associates, while furnishing oversight and guidance regarding effective sales and customer service techniques Develop and maintain quality assurance program to improve end - user satisfaction and drive revenue growth Collaborate effectively with senior management and related departments, including marketing, human resources, and finance Maintain a strong working knowledge of the product and respective marketplace, utilizing technology to improve operating efficiencies Organize purchase orders, invoices, cost budgets, and other important performance documentation to give accurate performance guidance to management Provide oversight to call back programs, catalog inventories, and web - site offercall back programs, catalog inventories, and web - site offerings