Sentences with phrase «performed end user support»

Performed end user support for SharePoint issues as well

Not exact matches

Duties listed on a Business Analyst Intern resume include making suggestions for improvements, writing reports, performing research, analyzing data, providing support to business analyst teams, and helping to write manuals for end users.

Perform routine maintenance on DX and Package Units, chillers, boilers Provide support and maintenance to end users and customers on multiple systems and controllers.

Performed daily hardware and software maintenance for Portland, Phoenix, Union City; working with PICK O / S on ADDS Mentor 7000 & 6000, all terminal and PC - DOS installations, modem connections, file and system optimization and end - user support

Planned, implemented, and maintained the front and back end components of a web application (using MySQL, Python, HTML, JavaScript, and JQuery) that supported statistical analysis of financial securities, allowed the user to filter over thousands of financial instruments, and perform regression and volatility analysis

Skill Highlights Tier 1 and Tier 2 technical support Technical writing Troubleshooting and diagnosis Operations management End - User training Deskside and remote support Professional Experience Information Technology Specialist 6/1/2014 — Current Grandover Resort and Conference Center — Greensboro, NC Install advanced networking hardware and software and perform routine procedures such as backups and installation of service releases.

FASTPOINT COMMUNICATIONS, INC. - Los Angeles, CA 2000 to Present Senior Accountant Perform balance sheet and other account reconciliations Prepare month - end and quarterly close Responsible for monthly and quarterly State Tax payments and filing Provide reporting support for external and internal users

Their resumes highlight skills like providing Level III Lotus Notes support to 10,000 end - users, including onsite and remote executives and internal consulting associates; and performing basic Notes administration tasks, including modifying the Domino Directory, database maintenance, database deletion, compaction and password reset.

Performs duties including providing first level phone support, diagnosing browser and networking issues, assisting end users in resolving issues, and recording information in the ticketing system.

A typical example resume for this job mentions duties such as training and mentoring other development team members, performing business plan analysis, supporting end users, and planning project execution.

Performed the end user training, knowledge transfer and production support activities and resolved various issues apart from the above mentioned subject areas.

2003 to 2004: IT Engineer / Help Desk / Desktop Tier I & II Support — CareerBuilder, City, ST Performed administrative and technical support to 200 onsite desktop end users, servicing PDAs, and more than 650 remote site users through e-mail and phone sSupport — CareerBuilder, City, ST Performed administrative and technical support to 200 onsite desktop end users, servicing PDAs, and more than 650 remote site users through e-mail and phone ssupport to 200 onsite desktop end users, servicing PDAs, and more than 650 remote site users through e-mail and phone systems.

Summary: * Over 8 years of experience as IT Technician, System Technical Support, Analyst Support, Desktop Specialist * Experienced in installing, troubleshooting, resolving and updating various PC hardware / software * Provided Deskside support to Install, troubleshoot, updated software and hardware * Experienced in providing in - person support, phone support to end users on a variety of IT related issues * Performed LANSupport, Analyst Support, Desktop Specialist * Experienced in installing, troubleshooting, resolving and updating various PC hardware / software * Provided Deskside support to Install, troubleshoot, updated software and hardware * Experienced in providing in - person support, phone support to end users on a variety of IT related issues * Performed LANSupport, Desktop Specialist * Experienced in installing, troubleshooting, resolving and updating various PC hardware / software * Provided Deskside support to Install, troubleshoot, updated software and hardware * Experienced in providing in - person support, phone support to end users on a variety of IT related issues * Performed LANsupport to Install, troubleshoot, updated software and hardware * Experienced in providing in - person support, phone support to end users on a variety of IT related issues * Performed LANsupport, phone support to end users on a variety of IT related issues * Performed LANsupport to end users on a variety of IT related issues * Performed LAN and...

For Desktop Support Health Industry Clinics Corporate Environment currently Supporting 1800 end users I have performed different levels of Desktop Technical Support.

Professional Experience Vision Appraisal Technology (Northborough, MA) 03/2004 — Present Information Technology Analyst -LRB-[Insert Dates in Role]-RRB- • Provide network, desktop, printer, hardware, software, printing, peripherals devices, and application support to front - end users within a data center environment, assisting remote users with network / VPN connectivity issues • Execute various active directory tasks including both adding and deleting users and groups as well as setting up shared areas for controlled data access • Verify the successful back - up of servers as well as the deployment of anti-viral applications and system updates • Perform Oracle DBA tasks, including software installations, patching, backups, and upgrades, while creating Oracle production and cloning environments for testing and software development • Aid in the upgrade, migration, and management of servers, while participating heavily in any infrastructure changes • Maintain hardware asset control inventory as well as provide FTP, website, and intranet administration • Create standard desktop images to decrease software application re-installation time and develop documentation for both installation and back - up procedures • Deploy new desktop and laptop devices to end - users with enterprise applications accommodating specific user job functions

Information Technology (IT) Director — Duties & Responsibilities Manage IT department, customer service technicians, client / staff training, and a multimillion dollar budget Set and strictly adhere to departmental budgets and timelines ensuring timely and cost effective operations Responsible for 150 servers in a VM / SAN environment, Cisco network, and MAN connection between offices Maintain 4 9's uptime on all IT services and attain 100 % SLA compliance with clarification of SOW terms Successfully manage multiple building moves and build outs with zero IT downtime Oversee PBX to Cisco Unified Communications change, VMWare / SAN implementation, and hosting of 20 ASP clients Create and implement complete helpdesk department and remote resolution of client issues Negotiate and administer contracts and partnerships with vendors, service providers, and other parties Configure, troubleshoot, and support 300 + corporate workstations ensuring efficient, effective, and secure operations Oversee remote network access, VPN support, and phone support for remote executives Install, configure, troubleshoot, and support multiple Windows and SQL servers Design and implement enterprise disaster recovery systems, processes, and policies Plan and develop of LAN / WAN hardware and software requirements, updates, and related equipment Facilitate customer contracts / billing, technical support, and end - user training Train large staffs ensuring they understand the brand and adhere to corporate policies and procedures Collaborate with department managers to identify and address security concerns through IT Security policies Author reports concerning IT department operations, suggested hardware / software updates, and other pertinent data Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership, customer service, and technical skills

Smartronix (CA & MD) 08/2004 — 12/2008 S6 Information Systems Coordinator • Serve as Section Chief and Contract Lead at the MCNOSC providing overall support for the MCNOSC IT Systems • Manage the network, servers, switches, applications, and information and infrastructure security • Utilize DoD applications for network scanning and remediation of the classified and unclassified networks • Develop plans, procedures, and policies to directly support and defend the MCNOSC Network from security threats • Oversee the MCNOSC's PKI (public key infrastructure) and integration with the MCNOSC services with the coordination of recovery strategies with the Alternate Network Operations and Security Center (AltNOSC) • Determine minimum processing requirements for recovery site and provide guidance for recovering infrastructure processing • Provide technical input to the Contingency of Operations (COOP) Plan ensuring all activities, resources and procedures required to recover critical IT infrastructure processing are accurate • Manage the day to day support of the MCNOSC Infrastructure, supervising a team of IT service contractors • Perform complex repairs, upgrades, hardware configuration, and end user training • Serve as project manager for the transition and deployment of the MCNOSC's NMCI plan • Oversee the planning and build out of the network and MCNOSC's new Headquarters and Operations Center • Coordinate with local contractors to ensure timely delivery of the network • Design and coordinate the build out of the MCNOSC Internal Data Center, Server Room, and Testing Lab • Coordinate the movement to the MCNOSC's newly built Operations Center and Head Quarters • Install cabling, servers, racks, environmental controls, a / v systems, and other technical equipment • Develop the MCNOSC IT Lifecycle management for the LAN and other IT devices • Serve as project manager for the MCCDC (Marine Corps Combat Development Center) Studies and Analysis Division and the MCCLL (Marine Corps Center for Lessons Learned)

Information Technology Security Manager — Duties & Responsibilities Manage IT security, customer service technicians, assets and finances, and client training Responsible for ensuring that multiple IT groups meet finance, audit, and compliance requirements Serve as primary point of contact for customer contracts, technical support, and end - user training Utilize interpersonal and technical skills as liaison between clients, technicians, and subcontractors Train large staffs ensuring they understand the brand and adhere to corporate policies and procedures Oversee the implementation of asset management processes and procedures Coordinate activities with desktop leads to ensure SOX compliance Validate asset information, manage defect reports, and submit correct action recommendations Design and implement enterprise - wide security protocols, mainframe / pc policies, & software / hardware packages Collaborate with department managers to identify and address security concerns through IT Security policies Reduce corporate information ricks through implementation of sensitive document control processes Utilize RACF and Windows / LAN measures to greatly improve user, administrator, and application security Establish and oversee regular system security audits for employers and clients Author and present added value reports, optimization reviews, and overall audit presentations Enhance employee productivity and accountability through the implementation of firewall and tracking software Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership, customer service, and technical skills