Sentences with phrase «planning call center management»

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The legislation also calls for the pest management plan to be made available to parents of pupils enrolled at the school or day care center, and mandates that staff and professional pest control applicators hired to apply pesticides on school sites undergo annual training on integrated pest management and safe pesticide use.

Management of the Rockaways» power grid has been taken over by PSEG Long Island, part of Public Service Enterprise Group, which in early October issued an updated plan called Utility 2.0 that aims to modernize the company's electric system and may open the door to a microgrid project, said Jackson Morris, formerly of Pace University's Energy and Climate Center and now director of eastern energy for the Natural Resources Defense Council.

Services include bad debt collections, extended business office services, flexible patient finance plans, early delinquency programs and call center management.

Core Competencies Operations Management • Customer Service • Quality Monitoring • Call Center Operations • Budget Administration Staff Training & Development • Administrative Functions • Metric Analysis & Reporting • Program Evaluation & Planning • Process Improvement

Tags for this Online Resume: call center workforce management, reporting analyst, traffic analyst, agent skilling, IEX, Avaya CMS, Cisco ICM, IEX Workforce Planning System, Cisco UCCM, NICE IEX TotalView WFM (R4.6)

Join our next job expo event and meet with employers hiring in several career fields: Engineering, Information Technology, Skilled Trades, Manufacturing, Blue - collar Labor, Production, Industrial, General Labor, Customer Services, Retail, Management, Restaurant, Accounting, Banking, Office Support, Clerical, Seasonal, Holiday Jobs, Data Entry, Call Center, Installation, Technical, Machining, Electrical, Mortgage, Financial Planning, Insurance, Education, Truck Driving, Real Estate, Nursing, Rehabilitation, Human Services, and other career fields.

Tags for this Online Resume: Call Center, Consulting, Help Desk, Planning, Strategic Planning, Information Technology, Integrate, Management, ITIL, Team Building

Tags for this Online Resume: Management, Litigation, Planning, Recruiting, Strategic Planning, Transportation, Call Center, Process Improvement, Leadership, Workforce Planning, Florida Operations, Director, Management, Call Center, Leadership, Administration

Tags for this Online Resume: Collection, Banking Industry, Billing, Credit Card, Management, Problem Solving, Problem Solving Skills, Repayment Plans, Settlements, call center, customer service, customer service representative

Tags for this Online Resume: Support, Technical Support, Management, Project Management, Documentation, Help Desk, Risk Management, Business Contingency Planning, Call Center, Itil

Tags for this Online Resume: Call Center Management, Workforce Management, Executive Presentations, Forecasting / Budgeting, Performance Management, Project Planning, IEX, Real Time, Avaya, Visio, Lotus, PowerPoint, Excel, Word, Centruview, ADP EzLabor, Etime, PeopleSoft Financials, Teambuilding, Motivation

AREAS OF EXPERTISE: * Accounting * Commercial Loans * Staff Training * Automatic Clearing House * Customer Relations * Accounts Management * Corporate Relations * Scheduling & Planning * Customer Service * Funds Transfer Operations * Processed Data Retrieval * Investigative Procedures * Sales Strategies * Account Analysis * Treasury Services * Fraud Identification * Financial Reconciliation * Settlement Procedures * Wealth Management * Client Services * Mortgage * Call Center Environment * Cash Processing Procedures * Customer Loyalty * Supervision * Critical Thinking

Tags for this Online Resume: Advertising, Strategic Planning, ROI, Management, Revenue Management, Distribution, Research, Public Relations, Call Center, Portland, OR, Customer Service Training, Digital Marketing

Tags for this Online Resume: Call center Management, Operations Management, Team Manager, Telecommunications, Client Relations, Planning, Problem solving, and communication skills.

Tags for this Online Resume: Sales Management, Business Development, Client Relations, Project Management, Program Management, Sales Force Development, Territory planning, Sales Operations, Call Center Operations

Tags for this Online Resume: Process Improvements, Call Center, Data Processing, Front Office, Medicare, Networking, Planning, Project Management, Project Manager, Research

Tags for this Online Resume: Denver, Notary, Call Center, Strategic Planning, Training, Project Management, Communications, Customer Service

Tags for this Online Resume: Equity, Insurance, Mortgage Loans, Repayment Plans, Customer Relationship Management, Health Insurance, Life Insurance, Appraisals, Banking Industry, Call Center

Tags for this Online Resume: Assessments, Call Center, Capacity Planning, Management, Process Improvement, Quality Assurance, operations manager, operations, performance

Tags for this Online Resume: Capital Equipment, Manufacturing, Research, Credit Card, Market Research, Planning, Retention, Strategic Planning, Call Center, 5S, lean, Project Management, NPI

Tags for this Online Resume: Insurance, Financial, Management, Portfolio Management, Wealth Management, Book of business, Health Insurance, Planning, Retirement planning, customer service, call center, sales associate, customer service represPlanning, Retirement planning, customer service, call center, sales associate, customer service represplanning, customer service, call center, sales associate, customer service representative

Tags for this Online Resume: Customer Account Management, Major Incident Management, Strategic Planning, Business Relationship Management, Team Leadership, Process Management, Data Center Management, Customer Incident Escalation Management, Cisco Wireless Network Administrator, Help Desk Management, Disaster Recovery, End User Product Training, Call Center Management, ITIL, Software Integration, Vendor Management, Critical Thinking, Telephony

Tags for this Online Resume: Policies and Procedures, Email, Filing, Inventory, Administrative Assistant, Call Center, Database, Financial, Financial Policy, Management, Event Planning, Surveys

Areas of Expertise Call Center Operations Customer Service Delivery Budgeting & Planning Team Development Quality and Process Improvements Resource Management Staff & Client Relations Cost Reduction Measures Product Enhancements

Tags for this Online Resume: Customer Service, Call Center, Billing, Google Apps, Inventory, Leadership, Management, Planning, minnesota, wisconsin

Tags for this Online Resume: Budgeting, Distribution, Inventory Management, Vendor Relations, Change Management, Ops Management, Team Leadership, Call Center, Customer Service, New Business Development, Process Improvement, Client Relations, Workforce Planning, Operations Officer, Director Client Services

Tags for this Online Resume: Management, Business Development, Strategic Planning / Execution, Retail Management, Call Center Management, Marketing

Tags for this Online Resume: Customer Service, Management, FACETS, Insurance, Life Insurance, Call Center, Coaching, Complaints, Operational Excellence, Planning

Tags for this Online Resume: Business Acumen, Project Management, Program Management, Consulting, Strategic Business Planning, Chief of Staff, Operational Excellence, Change Management, Strategic Initiatives, Call Center, Process Improvement, Operations

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Tcall center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for thecenter performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

Tags for this Online Resume: Roofing, Documentation, Call Center, Management, Network Services, Networking, Services, Training, Help Desk, Planning

I have expertise in Call Center management and scheduling and Business Resumption and Disaster Recovery Planning.

Tags for this Online Resume: Call Center, ACH, Customer Service, Engineering, High Net Worth, Insurance, Interactive Voice Response, Management, Monitoring, Planning

Dedicated Business / Practice Manager with 20 years of experience in the call center, veterinary, accounting, real estate / property management and event planning fields.

Tags for this Online Resume: Application Development, Automation, Billing, Networking, Outsourcing, St Louis, Missouri, Restructuring, Warehousing, Services, Accounting, Business Planning and Analysis, Operations Management, HR, Fleet Management, Customer Service, Strategic Planning, Team Oriented, P&L and Budgets, Call Center Management

Tags for this Online Resume: Payroll, Call Center, Credit Card, ROI, Planning, Recruiting, Process Improvement, Underwriter, Bonds, Sales, Salesforce.com administrator, marketing, google adwords, email marketing, sales operations, start up, SMB, B2B, sales management, recruiting, B2C, marketo, SEM, SEO, enterprise, contract surety

Tags for this Online Resume: Genesys, Call Center, Telephony, MIS, Support, Technical Support, Planning, Services, Project Management, Project Manager

As well as call center management, sales, project management, strategic planning, risk management, e...

Tags for this Online Resume: Home Health, Registered Nurse, Call Center, Case Management, Utilization Review, Health Plan

Tags for this Online Resume: Training, Analytical Skills, Financial, Financial Statement, Focus, Planning, Scheduling, Strategic Planning, Call Center, Management

Tags for this Online Resume: Medicare, Medicaid, CMS, Account Management, Call Center, Integrated Care Management, Information Technology, Value Based Contracting, Physician Practice Management, Network Management, Post Acute Care, Health Plan Operations

Tags for this Online Resume: Call Center, Forecast, Planning, Strategic Planning, Telemarketing, Marketing Management, Management, Budgeting, Customer Relationship Management, Project Management

Tags for this Online Resume: Collection, Call Center, Process Improvement, Business Transformation, legal, project planning, Financial, Financial Analysis, Forecasting, Management, Process Improvements, Bad Debt, Billing, Collection, Management, Process Improvements, Bad Debt, Billing, Collection, managementmanagement

I'm experienced in staff management, budget planning, project management, organizational change, procurement, contract reviews and negotiations, vendor management, asset management, call centers, and customer service.

Tags for this Online Resume: Security, Call Center, Management, Financial, Financial Services, Leadership, Services, Customer Service, P&L, Planning, store manager, sales, managemenManagement, Financial, Financial Services, Leadership, Services, Customer Service, P&L, Planning, store manager, sales, managementmanagement, manager

Tags for this Online Resume: Call Center, Sales, Management, Process Improvement, Budgeting, Forecasting, Planning, Process Improvements, Sales Support, Support, Operations, Customer Service, LEAN, Vice President, P & L, Executive

Seeking career to benefit World Class company with my expertise in Operations, Logistics, Warehousing and Distribution, Inventory Management, Profit planning, budgeting and forecasting, Staff recruitment, development, leadership and education, Customer Service and Call Center Management and Human Resources.

Tags for this Online Resume: SAP, Oracle, IEX, Organizational Leadership, Strategic Planning, Budgeting, Multisite Call Center Operations, Nice Systems, Service Delivery Transformation, Virtual and Remote Leadership, Outsourcing, Vendor Management, Offshoring, Continuous Process Improvement, Vendor Relationship Management, Chat, Email Response Management, WFM Forecasting, RFP Process, Compliance, HR, E-Commerce

Tags for this Online Resume: Operations Management, Call Center Manager, Customer Support, Account Manager, Quality, Quality Assurance, Complaints, Management, Benefits, Call Center, Planning, Procurement

Tags for this Online Resume: Call Center, Benefits, Business Analysis, Business Analyst, Business Planning, Customer Service, Install, Management, Outsourcing, Planning