Sentences with phrase «promoter score at»

I know most lawyers that I've talked to, they want to set their net promoter score at like 75, because that's human nature, right?

Not exact matches

Revenue and profit are obvious key performance indicators, but VideoBlocks specifically looks at net promoter score.

«There's a strong link between a brand's CSI score and its Net Promoter Score,» added Chris Sutton, Vice President of US Automotive Retail Practice at JD Pscore and its Net Promoter Score,» added Chris Sutton, Vice President of US Automotive Retail Practice at JD PScore,» added Chris Sutton, Vice President of US Automotive Retail Practice at JD Power.

For example, if you haven't been seeing a lot of repeat clients, like, you feel like, anecdotally, you see clients and then you're not getting referrals from those clients; you're not getting repeat business if that is the type of practice that you're in, you might want to start looking right away at the KPI which is the net promoter score around client experience before you waste too much time worrying about your firm culture or how much it costs you to acquire those clients.

You can try and create delightful experiences, but I feel like... I think it was last year at the Clio Cloud conference, one of the keynotes was citing some statistics that delight gets you your Net Promoter Score up to neutral, but it doesn't really push you over the hump.

The concept was created by Fred Reichheld at Bain & Company and Satmetrix, and was later introduced as the Net Promoter ® Score methodology in 2003 when Fred published an article in the Harvard Business Review — «The One Number You Need to Grow».

At online insurance agency CoverHound, «putting the «we» before the «me»» is part of the culture that's built around tracking «net promoter scores» of customer satisfaction before premium volume, according to the chief executive officer.