• Create, plan and implement
account plans to direct sales efforts • Confer with new and potential clients to determine their needs and provide them insight into the company's services • Develop and maintain lasting relationships with clients with a view to ensure recurring business • Maximize cross selling opportunities within existing client relationships • Educate clients about the company's products and services and answer questions and queries • Ensure appropriate utilization of resources such as budget, time and collateral • Assist marketing and sales teams in marketing and sales plans • Research market trends and create reports for the benefit of decision making • Maintain constant contact with clients to ensure satisfaction • Receive complaints from clients and take serious measures to resolve them • Create and maintain client records and sales and
prospecting activities such as presentations, closed sales and follow up activities • Ensure that effective relationships are established and maintained with all
key workers associated with
account management • Create price quotations for clients and make amendments according to clients» ability to pay • Develop a database of strong leads through referrals, networking and email marketing • Ensure that «do not call» lists are respected completely
Tags for this Online Resume: sales, software, SaaS, software as a service, customer, customer support, support, technical support,
prospecting, lead generation, CRM, customer relationship
management, webinar, seminar, call list, direct marketing, PPC, salesforce.com, sugarcrm.com, revenue,
prospect, cold call, google pay per click, pay per click, dialer, qualify, close, deal, sale, sales representative, quota, hire, train, develop, NPS, Net Promoter Score, PBX, ACD, telephone, phone, KPIs,
key performance indicators, compensation, firing, citrix, script, lead, lead coding, qualified lead,
account management, find new businesss, channel sales, customer research, telemarketing, call tracker, chat, email, pipeline, funnel, closed won, closed lost, quickbooks, Intuit, quicken