Sales Representative (1987 — 1998)
Provided key account management strategies and oversaw all selling, merchandising, stock rotation, in - store promotions, and collections for area route deliveries.
Membership Team Lead — UniCare / WellPoint, Plan, TX / Chicago, IL 2001 to 2004
Provided key Account Management functions for membership and billing processes for clients.
Provide superior customer service and support and
provide key account management oversight that facilitates repeat business, referrals and continued customer loyalty.
Not exact matches
This publication
provides 56 guidelines in
key financial and operational areas, including
accounting and budgeting, strategic finance, facilities, risk
management, auxiliary services, and human resources.
Wi - Fi (802.11 b / g) connectivity for expanded coverage, as well as faster Web browsing and file downloading Support for T - Mobile HotSpot @Home add - on plan Enabled for T - Mobile's myFaves SM so customers can stay in touch with those who matter most with quick, one - click access via instant message, e-mail, or by calling or texting their five favorite contacts from the home screen Popular instant messaging clients: AOL ®, Yahoo! ® Windows Live ®, Google ® and ICQ ® 2 - megapixel camera with 5x digital zoom, built - in flash, self - portrait mirror and full - screen viewfinder Advanced media player with search capabilities, full - screen video playback, stereo Bluetooth ® support (A2DP / AVRCP), 3.5 mm full - size stereo headset jack and dedicated volume controls - supports MP3, AAC, WAV, WMA audio and MPEG4, H. 263 and WMV video formats Roxio ® Media Manager for BlackBerry ® (included with BlackBerry ® Desktop Manager software), which allows customers to easily search for media files on their computers, view and organize them, create MP3 music files from CDs, add audio tags, create playlists and automatically copy or convert pictures, music and videos for optimal playback High - performance HTML browser for visiting favorite Web sites while on the go Incredibly intuitive user interface with an easy - to - use trackball, dedicated «menu» and «escape»
keys, and context - sensitive menus that make navigation feel instinctive and fast Full QWERTY keyboard for easy text entry Large, ultra-bright 320x240 color display for vibrant imagery Innovative light - sensing technology that automatically optimizes the screen, trackball and keyboard lighting for indoor, outdoor and dark environments E-mail and memo spell - checking available in various languages including English, French, Italian, German and Spanish Premium phone features with Speaker Independent Voice Recognition (SIVR) for Voice Activated Dialing (VAD), dedicated «send», «end» and «mute»
keys, noise - cancellation technology to offset background noise, a low - distortion speakerphone for hands - free conversations, and Bluetooth ® support for hands - free use with headsets, car kits and Bluetooth peripherals Intuitive call
management features such as smart dialing, conference calling, speed dialing and call forwarding Quad - band GSM / GPRS / EDGE / Wi - Fi network support for international roaming BlackBerry Maps, a mapping application that
provides customers with driving directions Built - in Handango ™ InHand catalog of additional software applications available for download Support for polyphonic, MP3 and MIDI ring tones Expandable memory storage via microSD expansion slot Ultra-thin, high - capacity, removable battery that further extends the exceptional battery life for which BlackBerry smartphones are known BlackBerry ® Internet Service support allowing access to up to 10 supported e-mail
accounts, including most popular ISP e-mail
accounts such as Yahoo! ®, AOL ® and Gmail ® BlackBerry ® Enterprise Server support tightly integrated with IBM Lotus ® Domino ®, Microsoft ® Exchange, and Novell ® GroupWise ®, and featuring IT policy controls for IT departments to manage usage and deployments
Few
key benefits we
provide at TravelPD can be Agent controlling, Backend Profiles
Management,
Accounting Systems, Currency Control Access, and more
I was recognized last year as Manager of the Year for my ability to develop my
accounting staff and
provide training in many facets of customer service, auditing, time
management, problem solving and other
key functions.
Your success
providing strategic
account management and sales to optimize profitability through sound decision - making & planning skills and the building of
key customer relationships has earned you a top - notch reputation.
• Focused on
key accounts to garner additional cross and up sell and to
provide account management expertise that garnered continued repeat business.
Maintained
key accounts and
provided sales
management for all sales personnel,
provided staff sales development and territory penetration development training.
Key Duties: * Full 360 role * Business development and
account management * Building relationships *
Providing clients and candidates with the highest standard of service and support * Out of hours on call as required on a shared rota * Candidate
management.
Highlights of Relevant Experience: Solid experience in
providing independent hands - on supervision of all residents and staff; building maintenance; business growth;
key account management, and
key financial
management initiatives.
Improved the organization in many different ways through deploying 16 mobile enabled interactive dashboards to
provide key analytical insights into sales, finance,
accounting, engineering, and product
management matrices.
• Perform month - end consolidation activities such as
accounting for foreign branches and cash flow entries • Oversee the development of monthly
management reporting packages including identifying critical forecast gaps • Perform in - depth analysis to ensure completeness and accuracy of statistical data • Evaluate correlation among statistical data and summarize findings across clients and products • Analyze both current and past financial data and performance to help make informed decisions for the future • Explore investment opportunities and
provide feedback to
management to help them decides which ones to explore further • Create and maintain effective communication with
key members to
provide information regarding financial closings and deliverables • Research and prepare variance analysis and explanations and report deliverables
Branch / General Sales Manager — Fastenal Industrial and Construction Supply, New Albany, MS 2007 to 2009 Successful development and execution of sales plans for assigned territory,
provided B2B and B2C sales,
Account Management growth, managed key accounts, and interfaced with all levels of m
Management growth, managed
key accounts, and interfaced with all levels of
managementmanagement.
Senior
Account Executive — New Century Mortgage Corp., Irvine, CA 1997 — 2007 Performed
key sales and Project
Management initiatives that entailed development of
key relationships with mortgage brokers, and
providing residential loan analyses.
Business Development Manager — New Thought Solutions, Redmond, WA — 6 / 2011 - Present • Drive strategic sales growth in international software markets • Create tactical plans to target
key customer demographics in the SMB sector • Guide and mentor a team of 12 sales and business development professionals • Forge and nurture relationships with C - level influencers in client organizations • Negotiate contract deals for software implementation and licensing • Evaluate target markets to identify new business opportunities and untapped revenue streams • Consult with senior
management at HQ to
provide insights on future business direction • Propel revenues from $ 120K in 2011 to $ 43M in 2016 by expanding into new markets • Secure a 72 percent market share in Brazil by rebranding software products for local needs • Recognized an underserved market in the consulting sector, and opened initial relationships to land 14 new client
accounts within a month
• Create, plan and implement
account plans to direct sales efforts • Confer with new and potential clients to determine their needs and
provide them insight into the company's services • Develop and maintain lasting relationships with clients with a view to ensure recurring business • Maximize cross selling opportunities within existing client relationships • Educate clients about the company's products and services and answer questions and queries • Ensure appropriate utilization of resources such as budget, time and collateral • Assist marketing and sales teams in marketing and sales plans • Research market trends and create reports for the benefit of decision making • Maintain constant contact with clients to ensure satisfaction • Receive complaints from clients and take serious measures to resolve them • Create and maintain client records and sales and prospecting activities such as presentations, closed sales and follow up activities • Ensure that effective relationships are established and maintained with all
key workers associated with
account management • Create price quotations for clients and make amendments according to clients» ability to pay • Develop a database of strong leads through referrals, networking and email marketing • Ensure that «do not call» lists are respected completely
THE ROLE Based out of our Leicester office, as our Trainee Recruitment Consultant you will: * Join the best performing team in the region * Go through an intensive 12 month training program * We will train you to source, screen and interview maintenance and service engineers, as well as managing the entire recruitment process * You will be supporting then team on identifying the best talent for some for a number of high profile
accounts * Attending client visits with some of the biggest names in Food, Construction Material Manufacture, Automotive and Automated Distribution * As soon as you feel ready you will then be given the opportunity to identify and win your own clients THE CANDIDATE The ideal Trainee Recruitment Consultant will have: * A competitive nature, a drive to be successful, an outgoing personality and a passion for learning * Either a degree, sales experience and a clear understanding of why a career in recruitment is for you * No recruitment experience is required as full training is
provided THE BENEFITS The successful Trainee Recruitment Consultant can expect * First class training * Goal
management to a full 360 role,
account or people
management longer term * The opportunity to play a
key part in helping the region hitting it's 3 - year goal to double the business.
Senior
Account Executive / Supply Chain Support — 2009 to 2011 Senior Design /
Account Executive — 2008 to 2009 Design Coordinator — 2001 to 2007 Artwork Coordinator — 2000
Provided overall logistics and supply chain
management of safe, innovative and environmentally sound packaging materials that met the needs of millions of clients for
key accounts in more than 170 countries, and ensured timely delivery that effectively met service level agreement (SLA) contracts.
Key Highlights: • Develop sales / marketing campaigns, encourage consultative dialogue with prospective clients, and
provide existing
account management oversight.
PROFESSIONAL EXPERIENCE Customer Service Representative — ATS Inc., St. Cloud, MN 2005 — 2011
Provided Account Management initiatives with large
key accounts (GE, Fluor, and Siemens),
providing customer - centric service and support.
Key Highlights: • Focused on key accounts to garner additional cross and up sell and to provide account management expertise that garnered continued repeat busine
Key Highlights: • Focused on
key accounts to garner additional cross and up sell and to provide account management expertise that garnered continued repeat busine
key accounts to garner additional cross and up sell and to
provide account management expertise that garnered continued repeat business.
IBM Global Financing, Bethesda • MD 1999 — 2000 Customer Contracts Representative
Provided complete Project
Management initiatives for PC leasing and loan contract agreements for IBM and OEM products for
key accounts such as Los Angeles Times and Warner Bros..
•
Provided Account Management for all assigned accounts and ensured timely delivery of all electronic components from distributors to key account stakeh
Account Management for all assigned
accounts and ensured timely delivery of all electronic components from distributors to
key account stakeh
account stakeholders.
Clickability, Inc. (San Francisco, CA) 2/2008 — 9/2009 VP of Engineering & Client Services • Managed and rebuilt engineering, professional services, and technical support departments • Directly responsible for increased efficiency, revenue, and expansion from 18 to 40 people • Implemented an agile / scrum development methodology resulting in 12 platform releases • Created a QA team that implemented full regression testing and automatic platform deployment processes • Instituted an agile / scrum implementation process that dramatically reduced project implementation time, led to more successful executions and higher project visibility for customers • Restructured all internal case
management processes reducing the average case age from 20 days to 4 days • Constructed a Technical Account Management program for key all accounts • Provided clear transition and escalation processes for all teams while reducing overall escalations • Acted as key executive sponsor for many strategic accounts including NBC, Philly.com, Voice of America, Clarity Media, an
management processes reducing the average case age from 20 days to 4 days • Constructed a Technical
Account Management program for key all accounts • Provided clear transition and escalation processes for all teams while reducing overall escalations • Acted as key executive sponsor for many strategic accounts including NBC, Philly.com, Voice of America, Clarity Media, an
Management program for
key all
accounts •
Provided clear transition and escalation processes for all teams while reducing overall escalations • Acted as
key executive sponsor for many strategic
accounts including NBC, Philly.com, Voice of America, Clarity Media, and BI Media
Project Manager / Compliance Officer — Duties & Responsibilities Oversee daily operational aspects of a fast paced, high intensity financial institution Recruit, train, and direct staffs ensuring they understand the brand and adhere to company policies and procedures Manage compliance with regulatory authorities including the SEC, NYSE, and NASD Analyze financial information and present reports to external regulators and internal
management Determine compliance issue severity and escalate to senior compliance officer as needed Conduct internal compliance investigations coordinating efforts between various support services Track and maintain detailed records of all compliance inquiries Direct and contribute to special company projects as needed Responsible for the «I Have a Dream Summer Intern Program» ensuring effective talent recruitment Utilize technical expertise while serving as liaison to technology department Assist with database and hardware
management, software training, and computer troubleshooting Aid
accounting with budgets,
accounts payable / receivable, invoice payment, and vendor negotiations Interact with Board of Directors, Chief Executive Officer, and other
key figures on a daily basis Partner with various company lines to assess client interests, market trends, and potential sales opportunities Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services
Provide administrative support including travel arrangements, scheduling, data entry, and other tasks as needed Represent company brand with poise, integrity, and positivity
Sales Manager — Duties & Responsibilities Experienced sales manager with expertise in sales, marketing, and customer service across a variety of industries Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Consistently exceed sales goals through networking, in personal sales, cold calling, and other tactics Increased new
account generation and sales by 300 % within one year at Decisionmark Recognized and promoted for exceptional sales results, team
management, and customer service Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Develop and lead training in customer service and sales best practices resulting in enhanced team skill sets Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with
key clients, partners, and community leaders
Provide exceptional customer service resulting in client satisfaction and repeat business Proficient in Photo Shop, SalesForce.com, Microsoft Office Suite, and other computer software Represent company brand with poise, integrity, and positivity
Professional Duties & Responsibilities Directed sales and customer service operations for a variety of companies and products Oversaw, trained, and reviewed customer service and sales staff ensuring effective operations Consistently exceeded sales goals through cold calling, networking, and other tactics Authored company financial and sales reports to determine trending and growth opportunities Negotiated contracts and agreements with vendors resulting in significant company revenue Delivered exceptional customer service resulting in client satisfaction and repeat business Conducted periodic client
account reviews to ensure high level service and information accuracy Resolved customer service inquiries in a timely, positive, and professional manner Built and strengthened relationships with
key clients, partners, and industry leaders Responsible for e-commerce technology and client information database
Provided IT support, quality assurance analysis, and system upgrades to increase efficiency Authored and presented reports to senior leadership regarding data
management best practices Consistently promoted and awarded for excellence in sales, customer service, and leadership
Key Highlights: • Instrumental in
providing the highest quality of insurance brokerage and risk
management services to assigned
accounts.
Key to quality real estate
management is an
accounting system that
provides meaningful reports to managers and clients.