Sentences with phrase «registers guest complaints»

Team Cash Registers Guest Complaints Team Player Customer Satisfaction Cash Handling Education Associate

Not exact matches

Greet and register guests, provide information, promote hotel services, respond to inquiries, and field complaints.

Essential Duties · To welcome and serve all guests in an efficient, courteous and friendly manner whether face to face, on the phone or via email · To handle all guest compliments, comments, observations and complaints in a timely and effective manner, achieving guest satisfaction · To reserve, register and check out guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of guest history · To process credit card authorizations for each guest upon arrival and as needed during stay · To accurately post charges to group, guest, member and house accounts when necessary · To forward messages to departments with regards to guest requests and expectations and to follow up on requests with the guest via email, phone, radio and / or trace system · To liaise with bellstaff in order to ensure that gift delivery, luggage service, parking and rooming is taken care of in a courteous and timely manner · To ensure the accuracy of billing for each guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run nightly audit and separate guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions, etc).

• Overhaul existing inventory system, resulting in increased efficiency in both procurement and storage systems • Managed front desk for 6 weeks in the absence of the front desk manager, without a single complaint • Take and respond to inquiries for hotel services and room vacancies for corporate guests • Handle reservations over the telephone, email and in person and provide timely follow up • Provide feedback to front desk staff in handling room assignment duties and registering new guests • Create appointment schedules for hotel staff members and handle guests» travel arrangements needs • Smooth out check - in and check - out procedures to ensure complete guest satisfaction and repeat business opportunities

Our Guest Service Leaders delegate tasks, train co-workers, resolve customer complaints, troubleshoot register or transaction issues, set the example for...

Maintained high standards of customer service during high - volume, fast - paced... Personality Customer Satisfaction Team Player Customer Needs Guest Complaints Cash Registers Customer Orders