Sentences with phrase «remedy ticketing system»

* Dispatched tickets, monitored tickets queue, and managed SLAs using Remedy ticketing system.

Extensive experience with Applix and Remedy Ticketing System.

Administer SharePoint portal and remedy ticketing system to coordinate events and end user issues.

Receiving and responding to customer problems received via the ServiceNow / Remedy ticketing system, phone, email, chat, text and web based ticketing portal.

Not exact matches

Use trouble ticketing system (Grandslam and Remedy) for tracking customer's interactions and resolve complex issues.

Maintained the help desk ticket tracking and accountability system by way of BMC Remedy (Incident Management) while ensuring asset management accountability via BMC Remedy Asset Management module.

Responsible for monitoring several customer networks, diagnosing problems as they arise, reporting / documenting issues in appropriate ticketing system (Remedy, AT&T Interactive), providing status and escalating issues according to the SLA for each customer

Managed team ticketing system (Vantive / ServiceCenter / Remedy) to ensure incidents and change requirements are fulfilled following security guidelines within proper timeframes

Worked with business units on daily support issues using Remedy and in house ticket tracking system.

Utilized and trained other IT Specialists on Remedy Ticket Management application that provided central tracking system of customer issues.

Qualifications: * Served 8 years in the US Army as an IT Technician and received an honorable discharge Experienced with DRA and Active Directory Experienced with SCCM and OSD deployment and data Restoration Experienced with SCCM Service Manager ticketing system Experienced with Altiris ticketing application Experienced with Remedy ticketing application web based and client based.