Sentences with phrase «review department operations»

Not exact matches

As part of that settlement, the New York Department for Financial Services ordered it to hire an independent monitor to review its compliance operations.

«The department, along with the FDNY, is reviewing the feasibility of using unmanned aerial vehicles for joint search - and - rescue operations,» said an NYPD spokesman from the Deputy Commissioner of Public Information office.

The Keystone XL Pipeline Project has been delayed for five years despite 15,000 pages of review, including formal reviews by the EPA and the State Department, which found that the pipeline would have limited environmental impacts during construction and operation.

Government departments are currently involved in a Strategic and Operating Review exercise to find ways of «improving the efficiency and effectiveness of government operations and programs» totaling $ 4 billion annually when fully in place.

The Rockland County Legislature convened last Tuesday to review the county's Capital Project Budget for the fiscal year 2018 and approve the purchase of supplies and materials necessary for the operations of various government departments.

BY JOE KUHN The Rockland County Legislature convened last Tuesday to review the county's Capital Project Budget for the fiscal year 2018 and approve the purchase of supplies and materials necessary for the operations of various government departments.

De Blasio said Bratton, after conducting a thorough review of the police departments operations, was able to convince him that the additional officers were necessary.

When critically review this issue, there are several fundamental questions that emerge, bank of ghana has a supervisory department that is responsible for identifying every financial institution in operation, if the operations of these institutions were illegal as has been alleged, have they been operating all these years at the blind side of zbank of Ghana?.

Why should INEC tolerate and continue to suffer the headship of one of its directorates that its own review committee had recommended should not head such a sensitive department that is very central to its operations and success of Nigeria's electoral process?

When Joni Robbins, a section chief in the N.C. Department of Public Instruction, closes bidding next week for an upcoming audit of the state's top K - 12 agency, state leaders will have a little more than four months to find a vendor and begin work on a weighty review of the department's oDepartment of Public Instruction, closes bidding next week for an upcoming audit of the state's top K - 12 agency, state leaders will have a little more than four months to find a vendor and begin work on a weighty review of the department's odepartment's operations.

«The department reviewed all areas of its operations to determine where staffing adjustments could be made with the minimal impact on services to clients,» reads the plan.

During June 2010, the Department's Aviation Enforcement Office conducted a review and inspection at ASA's Atlanta offices and airport operations of the carrier's compliance with Department consumer protection requirements.

Private Let Apartments within Sea Temple Palm Cove Guest Review Response from Private Let Apartments within Sea Temple Palm Cove Thanks for the feedback Melinda, I have passed onto our hosekeeping department so we can improve our operation

Riverkeeper retained Synapse to assess the potential impacts to energy reliability and electric power sector air emissions associated with the construction and operation of a closed - cycle cooling system as the «best technology available» (BTA) for the Indian Point nuclear power plant, in order to inform the analysis being conducted by the New York State Department of Environmental Conservation (NYSDEC) under the New York State Environmental Quality Review Act (SEQRA).

I was reviewing the results of The Ninth Annual Law Department Operations Survey (Blickstein Group / Consilio), which found that 33 percent of responding companies added their first legal operations professional in 2008.

Ms Barrett - Vane, whose role involves overseeing the introduction of new technology within legal operations at Royal Mail, managing group legal budget and running all panel reviews, outlined the benefits of adopting an e-billing solution within the department in 2015.

Big Data is capable of mining clients for their legal needs, examining and interpreting legal invoice data, and analyzing performance reviews and other human resources data and can provide a «genetic road map» for much of the law department's operations.

In response to the Commission for Social Care Inspection's recent review of the operation of eligibility criteria in England, the Department of Health says it intends to «rework» the Fair Access to Care Services (FACS) guidance, with public consultation planned for spring 2009.

As Deputy Attorney General, Andy oversaw the day - to - day operations of the nearly 700 employees at the Wisconsin Department of Justice (DOJ); directed litigation strategy; negotiated, reviewed, and approved settlements; drafted and reviewed attorney general opinions; managed the agency's budget; oversaw civil and criminal investigations handled by DOJ; and managed DOJ's legislative agenda.

BENEFITS: • Improves control over law firm bill review process, including ability to identify trends and gain deeper visibility into law firm spending • Achieves 100 % paperless billing process with law firms, which supports corporate objective of environmental sustainability in business operations • Enables easy collaboration with colleagues inside the company, regardless of where they are located and whether they are travelling • Standardized coding and processing of law firm invoices produces tremendous efficiency gains for legal department • Robust reporting tools allow quick analysis of monthly legal budget across practice areas, easy tracking of matters and more precise assessment of spending by law firm

A course provider shall make all records and all used and unused uniform certificates of course completion and course completion certificate numbers available for review by the department within thirty (30) days of the date the course provider ceases operation.

Sought and reviewed candidates for several departments, including accounting, information technology, sales, and operations services for placement at offices around the world

Responsible for day to day operations of the accounting department including treasury, safety, audit reviews, health insurance, and risk management.

The regional operations manager work description also entails performing reviews / management of each store, alignment of the company's general objective with their revenue / productivity goals, and working hand - in - hand with the human resource department to ensure adherence to the company's rules / guidelines.

Supplier Quality Managers are responsible for daily operations in the supplier quality department and complete duties like purchasing materials and services, liaising with suppliers, reviewing work instructions, performing supplier quality audits, assisting suppliers who are required to fix a problem, and ranking suppliers for development.

Assessed staffing needs, assigned projects and managed daily operations of the dermatology, photobiology and medical writing departments, including conducting performance and salary reviews and coordinating training programs and associated documentation.

• Track record of assisting with the realization of the company's maximum profit contribution • Documented success in training staff members and reviewing their performances by implementing core training programs • Demonstrated ability to procure inventory and office supplies by creating and maintaining effective liaison with procurement officers and vendors • Known for resolving clients» issues and complaints by staying within the parameters of company protocol • Proven ability to improve customer relations through implementation of customer support programs and initiatives • Effectively able to assist marketing and promotion teams with visual merchandising efforts by providing them with logistical and administrative support • Competent in handling recruiting efforts and advising store managers of staffing needs and personnel issues • Proficient in facilitating clear communications between different departments by creating a workable bridge between them • Adept at scheduling product knowledge sessions with various sales representatives to provide them with insight into new products on existing product lines • Proven record of proactively building and maintaining customer relations with a view to maximize sales • Able to create and maintain positive work environments for staff members in a bid to retain them • Excellent skills in assisting managers in organizing, planning and implementing administrative strategies • Qualified to coordinate office operations by ensuring that schedules and objectives are met properly

• Hands - on experience in booking meetings and coordinating schedules, along with making travel arrangements in accordance to provided instructions • Highly effective in efficiently responding to customers» requests and queries over the telephone and in person • Proficient in operating office machineries such as photocopiers, scanners and voice mail systems • Demonstrated expertise in computing, recording and proofreading data such as records and reports to assist executives with their work • Well - versed in maintaining and updating filing, inventory and database systems, both manually and by using technology • Proven ability to review files and records to obtain information, aimed at responding to requests in a profound manner • Adept at processing and preparing documents, including business expense reports and government forms • Excellent skills in typing, formatting and proofreading notes and reports, by making effective use of computers and typewriters • Exceptional communication skills aimed at creating and maintaining effective liaison between departments to ensure smooth flow of operations • Documented success in efficiently and effectively creating and processing documents and spreadsheets and inputting data in predefined company database systems

• Collaborated with facility teams in implementing risk systems • Reviewed and validated risk models, reporting of risks within company departments • Reported and defended new risk solutions to stakeholders • Documented methods and findings of analysis • Communicated intentions and goals between operations, product management, IT and the Risk Management department

Prepared documentation for monthly reviews with operations departments, including analysis of main discrepancies versus budget.

Staff Accountant East West Resorts, Park City, IL 2014 — Present • Assist with the daily, monthly and annual operations of the accounting department, including grant management and budget review and analysis.

Assists controllers with periodic operations of the accounting / finance department including grant management and budget reviews.

Exceeded targeted sales goals by 5 % during first year of employment.Delivered performance updates, quarterly business reviews and planning meetings.Negotiated rates to cut costs and benefit corporate partnerships.Answered customer questions regarding products, prices and availability.Directed and managed all functions of the dairy, frozen, produce and bakery departments.Evaluated department conditions and operations to determine strengths and areas for improvement.Provided performance feedback and coached employees with setting quarterly goals.Ran employee development program.Identified staff vacancies and recruited, interviewed and selected applicants.Identified strategic partnerships and gathered market information to gain a competitive advantage.

Achievements • Implemented a set of compliance directives to ensure that the activities of the billing operations are conducted in a manner that is consistent with department protocol • Enhanced revenue by 52 % by successfully reviewing operational data and suggesting augmentation procedures

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

Start up of EHS Departments included business development of programs, budget, as well as hiring personnel, filing workers compensation, establish contracts that included medical services, physicals, drug screening, waste disposal, rail car and tank truck loading / unloading operations, Fire Marshall plan review, and sprinkle...

Professional Duties & Responsibilities Served as human resource manager for eight locations throughout the Detroit area Led team of approximately 20 employees in daily store and human resource activities Recruited, trained, and reviewed staff ensuring effective, efficient, and professional operations Resolved disputes between staff members and determined appropriate remedial measures Experienced with workplace violence, team member crisis, and labor law disputes Directed corporate finances including payroll, benefits, and company / department budgets Managed employee sick time, vacation, maternity leave, and daily scheduling Implemented professional development programs resulting in increased employee value Conducted staff training in appropriate work conduct, attire, and applicable employment law Oversaw employee recognition program building team morale and dedication to company goals Significantly cut employee rollover through various team building measures Ensured that corporate accounting and human resource operations met industry best practices Oversaw multimillion dollar store inventory and loss prevention strategy Initiated, led, and closed investigations in cases of lost merchandise Performed all duties in a positive, professional, and timely manner

Accounts Payable and Financial Administration Professional — Duties & Responsibilities Develop and maintain a strong and extensive working knowledge of various related accounting principles, regulations, and applications, continuously utilizing changes to business accounting landscape within current responsibilities Apply various accounting rules and GAAP procedures to critical functions, including the review and approval of journal entries, data and financial reconciliations, cash flow and discrepancy analyses, transaction management, and other tasks Provide relevant oversight and administration to all aspects of accounts payable execution, including billing and collections, vendor file maintenance, reporting, order processing, data and financial accuracy audits, and invoice management Perform regular account and payables reconciliations and variance resolutions to ensure accurate financials and provide continuous relevant insight into the financial health of the company Manage important and sensitive financial documents, receipts, correspondence, and invoices on a daily basis, providing organization for audit assistance and execution as well as compliance with various accounting standards Perform analysis, research, and evaluation of current administrative and accounting policies and procedures, implementing change where necessary to drive corporate efficiency, manage costs, and drive revenue Facilitate the efficiency and implementation of all accounting operations from concept to execution, while coordinating actions on all daily operational and logistical aspects from corporate financial management Utilize technological resources, including software and accounting applications, to track all aspects of accounts payable and other financial operations as well as prepare important and sensitive cost, billing, and revenue documents Collaborate with respect to effective communication between all departments, including general accounting and administrative personnel, and coordinate all daily business operations with leadership staff Address client, vendor, and management queries, resolving them in an expedited manner Assist management with various other duties as assigned to facilitate efficient administration and operations

Visiting Nurse Association (Denver, CO) 2000 — 2001 Purchasing Manager • Managed operations of purchasing, distribution, and mailroom departments • Interviewed, hired, trained, and reviewed department personnel • Negotiated and oversaw electrical, plumbing, and other contract work • Responsible for all company supplies, associated records, and restocking • Researched and selected supply vendors ensuring quality items at affordable prices • Coordinated purchasing activities with accounting department utilizing the general ledger

Professional Duties & Responsibilities Trained and directed law firm records management team ensuring effective operations Responsible for organization and accuracy of confidential law firm information Assigned tasks and monitored team workflow, attendance, and work quality Utilized industry software including LegalKey and Attorney Desktop Created and implemented department and firm initiatives and policies Fostered an atmosphere of respect and dedication to firm goals Assisted secretaries, paralegals, and attorneys with document reviews and data entry Led special projects for multiple attorneys in a variety of legal subject areas Consistently promoted and awarded for excellence in management and work quality Department employee of the month, Diamond Award Winner, and CODA Award Winner Developed strong computer skills through in - house professional development training Built strong relationships with coworkers, supervisors, and industry figures Performed all duties in a positive, professional, and timdepartment and firm initiatives and policies Fostered an atmosphere of respect and dedication to firm goals Assisted secretaries, paralegals, and attorneys with document reviews and data entry Led special projects for multiple attorneys in a variety of legal subject areas Consistently promoted and awarded for excellence in management and work quality Department employee of the month, Diamond Award Winner, and CODA Award Winner Developed strong computer skills through in - house professional development training Built strong relationships with coworkers, supervisors, and industry figures Performed all duties in a positive, professional, and timDepartment employee of the month, Diamond Award Winner, and CODA Award Winner Developed strong computer skills through in - house professional development training Built strong relationships with coworkers, supervisors, and industry figures Performed all duties in a positive, professional, and timely manner

Professional Duties & Responsibilities Directed manufacturing processes and personnel ensuring profitable operations Consistently recognized and promoted for excellence in management Responsible for team training, supervision, and performance reviews Set budgets, production schedules, and oversaw successful completion of all projects Prioritized team goals across multiple departments and stages of production Designed and implemented measures to cut operational costs and increase efficiency Ensured adherence to all quality controls guaranteeing product excellence Enforced compliance with legal and corporate safety policies and procedures Directed purchasing of high quality and cost effective raw materials Built strong relationships with clients, partners, vendors, and industry leaders Responsible for multimillion dollar inventory and production machinery Skilled in demand planning, MRP, database management, and Microsoft Office Suite Resolved client inquiries in a timely, positive, and professional manner

Program Manager / Product Development, Engineering IT (04/2005 — 02/2010) • Lead Engineering IT efforts focusing on customer satisfaction, business development, and effective resource management • Oversee Data Management Program comprised of Data Warehouse and Reporting Infrastructure and Data Mart Development • Lead and facilitate technical teams in gathering requirements and creating business cases for proper initiation of proposals • Develop and Conduct ROI and Cost / Benefit analysis for the requests within the Engineering IT portfolio • Design and implement Engineering IT department daily operations, policies, procedures, and direct staff workflow • Initiate projects, employee scheduling, project timelines, and budgets • Conduct management reviews, management program / project health reporting, and staff development initiatives • Create process for streamlining projects identification and prioritization within portfolio and programs • Manage internal team status reporting and dashboard management • Lead change control board (CCB) and Failure Review Board (FRB) for effective & coordinate program operations • Serve as Service Manager and Resource Manager for the program data management ensuring effective operations • Act as technical resource for Business Objects Reporting Infrastructure and Database administration • Design, develop, and deploy application suite for Mechanical Engineering Testing Solutions (METS) utilizing Oracle Database Application Express and Oracle 10g Database.

Accounting and Financial Administration Professional — Duties & Responsibilities Develop and maintain a strong and extensive working knowledge of various accounting principles, regulations, tax codes, and applications, continuously applying changes to accounting landscape to current responsibilities Apply various accounting rules and procedures to critical tasks, including the review and approval of journal entries, data and financial reconciliations, balance sheet and income statement accounting, cash flow analyses, account collections, capital utilization and on - going budgetary considerations Provide relevant oversight and administration to all aspects of business finance, including billing and collections, payroll execution, vendor relationships, payroll and salary management, and other pertinent functions Perform regular book reconciliations and variance resolutions to ensure audit - ready financials and provide continuous relevant insight into the financial health of the company, in both a regular and ad - hoc manner, to company management Manage important and sensitive financial documents, receipts, and invoices on a daily basis, providing organization for audit assistance and execution as well as compliance with various accounting standards Perform analysis, research and evaluation of current accounting policies and procedures, implementing change where necessary to drive corporate efficiency, manage costs and drive revenue Facilitate the efficiency and implementation of all accounting operations from concept to execution, while coordinating actions on all daily operational and logistical aspects from corporate financial management to payroll Utilize technological resources, including software and accounting applications, to track all aspects of firm accounting and financial operations as well as prepare important and sensitive tax documents related to all aspects of organizational operations Collaborate with respect to effective communication between all departments and coordinate all daily business operations with other leadership staff and other personnel Work closely with and support senior - level management in budgeting and corporate planning strategies Address client, vendor, and management queries, resolving them in an expedited manner Assist management with various other duties as assigned to facilitate efficient administration and operations, making appropriate and effective recommendations with respect to performance optimization

Media Production Management — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, coordinating news and series production operations and communicating critical and sensitive information with various anchors, producers, reporters, editors, and other relevant parties Oversee the execution of all administrative duties, including personnel coordination, story / VO / intro drafting, live shot review, information analytics / research, and various production planning and logistical concerns Collaborate in all phases of strategic planning with other members of production crew, including topic and information utilization, dissemination strategies, viewer projections, and other relevant metrics Act as a liaison between personnel, vendors, department / unit heads, and other management partners to facilitate information flow, ensure critical and timely communications, and drive operational efficiency Research, develop, and market story ideas to senior production management, providing relevant oversight and administration to all writing, editing, and production tasks, including live - shot management and cut - in production Maintain a strong working knowledge of the all services, equipment, technologies, and other relevant information, including media trends, viewer ratings, story and series development, and general news - related conditions Perform needs - based and situational assessments of policies, protocols, and procedures to improve operational efficiency, manage and optimize program viewership, and best support personnel across production team Facilitate the organization of subject interviews, production shoots, and story development to synthesize all news and series into accurate and effective production successes Identify and utilize talent among team members with the promotion of a performance - based work environment that leverages individual talents for production benefit Provide continuous assessment of production implementation methods, while furnishing oversight and guidance regarding personnel utilization, informational flow, and series organization Manage sensitive news documents, audio / video files and recordings, and information log data in a secure, organized, and professional manner Address key queries and resolve them in an expedited manner, promoting sustained operational efficiency and production success through the supervision of critical and timely problem resolution tasks

Professional Duties & Responsibilities Managed all aspects of the admissions and financial aid departments for multiple campuses Increased student enrollment by 40 % through effective recruitment and marketing strategies Represented the school at admissions fairs, local high schools, and other recruitment events Conducted perspective student interviews and incoming class orientations Assisted graduating students with job counseling and placement services Responsible for the administration of federal and state loans and grants Reviewed prospective student applications for admissions and determined student status Provided students with guidance and support during the admissions process Directed admissions counselors and support staff ensuring effective operations Administered the collection process as well as tuition refunds Maintained student information database including transcripts and financial records Supervised the school instructional staff and curriculum development process Performed all duties in a positive, professional, and courteous manner

Brandeis University (Waltham, MA) 1996 — 2000 Human Resources Department Staff Assistant • Performed administrative functions including data entry, filing, and receptionist duties • Administered prospective employee testing, reviewed application forms, and interviewed applicants • Maintained human resource computer database ensuring organized operations • Oversaw monthly ADP payroll reports pertaining to benefit deductions

Professional Duties & Responsibilities Successfully managed multiple businesses ensuring professional and profitable operations Utilized management abilities to cut operating costs while increasing revenue Hired, trained, directed, and reviewed sales, administrative, and customer service personnel Designed and implemented employee review and recognition programs Oversaw company human resources, accounting, and supply departments Responsible for benefit administration, payroll, budgets, volume, ordering, and merchandising Negotiated and finalized vendor contracts guaranteeing quality product at low prices Generated record breaking sales through successful marketing, networking, and other tactics Consistently recognized for excellence in team leadership, sales, and marketing Built long - term relationships with business partners, clients, and community leaders Provided exceptional customer service resulting in repeat business and referrals Fostered an atmosphere of respect and dedication to company goals Performed all duties in a positive, courteous, and timely manner

Professional Experience Harris Bank Evanston (Evanston, IL) 2000 — 2009 Vice President / Branch Manager • Managed all aspects of Evanston branch including daily operations and personnel • Hired, trained, scheduled, and supervised staff of 10 tellers, personal bankers, and support staff • Created and implemented employee review, development, and recognition programs • Designed and executed education programs focused on banking and service best practices • Oversaw teller line, mortgage, consumer loan, and commercial banking departments • Consistently exceeded financial goals through effective sales, marketing, and management • Awarded Harris Bank Outstanding Sales Award for setting company best in product sales • Delivered excellent customer service resulting in client satisfaction and repeat business • Ensured banking compliance with state, federal, and internal regulations • Conducted audits to maintain responsible, profitable, and efficient operations

Hershey Entertainment and Resorts Company, Hershey, PA VICE-PRESIDENT OF SALES 2004 - 2009 Functioned as Senior Officer in conjunction with six VPs including finance, general counsel, human resources, marketing, entertainment division, and resort division Directed sales and marketing operations of three divisions involving two hotels, theme park, 10,000 seat arena, corporate sponsorships, hockey sales and luxury suites, and premium / club seating Reported directly to the CEO and collaborate with core operational departments Designed sales compensation commission plan for each division Administered and streamlined annual budget process for sales divisions Evaluated, reviewed, and monitored capital budgets and projects Executed company - wide site inspection form and procedures ensuring consistent management of clients; implement sales training program for all sales managers Key Accomplishments: Successfully achieved record revenue for each sales division from 2005 to 2007 with annual sales revenue of $ 350 million and more than $ 300 million in invested capital Integrated and improved sales call center facilitating one stop shopping for the customers Played a key role in the launching of marketing partnership with Air Marketing Instituted advisory boards for all divisions with focus groups on key feeder markets Successfully created the first North American MPI Chapter in more than 5 years, Mid-Penn MPI

Medical Affairs Liaison — Duties & Responsibilities Provide guidance and leadership with respect to the diagnosis and resolution of various issues in response to incidents reported by customers, working efficiently and effectively to implement related solutions and maintain high - quality customer service Administer all quality control functions while interacting professionally with outside contacts, including firm public relations professionals, representatives, client associates and other parties, providing relevant information, materials and support as needed Identify and deconstruct issues utilizing honed problem resolution techniques, collaborating with other professionals to address uncovered issues and shortfalls while acting as internal clinical and product - related expert Manage and oversee the development and implementation of critical systems and processes while coordinating support and customer service functions, working effectively to utilize all available resources and maintaining all relevant information Review proposed modifications to client operating environments, implementing fixes and resolutions to minimize service disruptions on an on - going basis, clearing duplicated and out - dated entries, and performing general account management functions Participate in the administration of various organizations, clinics, associations and other groups, assessing operational strategies regularly Assist in the performance of related analyses and needs - based assessments of product gaps, service requirements and operations - related areas to develop and implement required projects while determining the feasibility and functionality of proposed solutions Collaborate with sales and marketing professionals to drive revenue growth, improve firm visibility, expand product markets and integrate valuable customer feedback into future research and development Utilize talent among team members with effective communication and the promotion of a performance - based work environment Communicate all issues and user feedback to members of departments teams and vendor representatives as needed Create and maintain issue - tracking and resolution databases while auditing all entries for accuracy and completeness Develop and maintain a strong working knowledge of all relevant products, services, industry trends, tools and related information Lead through example with consistent work ethic, attitude, professionalism, and commitment to firm success