Qualifying inbound sales leads: Many companies have a customer service team that is responsible for taking phone calls from inbound sales inquiries, but they might not have a consistent system in place to
qualify these new sales leads, or
route and assign sales
opportunities to the right sales reps.. The first phone call from a new prospective customer is not just a simple moment to jot down contact details; it's a chance to start the sales process by asking questions and listening to the customer's needs.