Sentences with phrase «sla management»

Tags for this Online Resume: APM, Monitoring, Management, Professional Services, End User Experience, Performance Monitoring, Telco's, SLA Management

Results oriented AMS & IMS Delivery manager and Business Development leader with unique ability to design and implement business objectives that meets service delivery needs and SLA Management.

Over 12 + years of experience in Customer Service with competency in the areas of Quality management, Process Re-Engineering, TQM, Front - End Client interaction, Quality set - up (for effective SLA management and Process improvement).

AREAS OF EXPERTISE * * MDT * Deploy Studio * Casper Suite * Jira * Confluence * Agile * Rapid Prototyping * Active Directory * HTML & PHP * Windows & Mac OS * ITIL * SCCM * Change Management * Project Management * SLA Management * E-Waste Management * Executive Management * Certificate Management * Asset Management * Storage Management * Cost Analysis * Risk Analysis * Budget Creation & Analysis * Cloud & Internet Technolog...

Seeking Infrastructure Management with emphasis on change control, security, SLA management.

Tags for this Online Resume: Dev - Ops, Cloud, Strategic Planning, Portfolio Management, Business Development, SLA Management, Customer Service, Technology Innovation

Expertise is in Information Technology Infrastructure Library (ITIL) practices, including Change Management, Incident and Problem Management, SLA Management, gathering business requirements and creating Proof of Concept (PoC).

Tags for this Online Resume: IT Systems Trainer, Project Management, System Administration, IT Strategic Planning, Disaster Recovery, Budgeting, Networking, SLA Management

AREAS OF EXPERTISE & TECHNICAL ACUMEN SNAPSHOT Operations: Project & PMO Leadership SLA Management Value Generation Best Practices Excellence Strategy: Integrations Spin - offs Commercial Excellence Partnerships Forecasting Budgets Management: ZBB Upstream Leadership Procedure Enhancements ERP Program, Product, Project Stakeholder Relationships Change Management Internal Controls KPIs Methodology: PMP Enterprise Architecture...

Implemented and Configured BMC Remedy ITSM platform using CMDB 2.1 including the following Remedy applications: Asset Management, Change Management, Incident Management, Problem Management, and SLA Management.

Responsibility includes all aspects of strategic technology planning, project management, change management, relationship management, help desk / desktop management, operational / capital budget management, audit and compliance, and SLA management.

Not exact matches

Complaints Management has an Automatic routing and assignment of cases by subject, Segment and channel driven Service Level Agreements (SLA) s, STP Service Requests as well as Dashboard and reports.

Prior to Virtual Volumes, traditional VMFS implementations imposed a range of datastore - based management and performance challenges on VM admins responsible for delivering SLAs to mission - critical applications.

This per - VM granularity, combined with the advanced capabilities of FlashArray, assures per - VM SLAs, simplifies per - VM management, and delivers per - VM portability.

Removable carbon fibre roof panel, uniquely calibrated SLA - type front and rear suspension design, standard Magnetic Selective Ride Control dampers, standard smart electronic limited - slip differential (eLSD) integrated with Electronic Stability Control and Performance Traction Management systems, 19x10 - inch front and 20x12 - inch rear spin - cast aluminum wheels on Michelin Pilot Sport P285 / 30ZR19 front and 335 / 25ZR20 rear tires, extended fenders by 56 mm at the front and 80 mm at the rear, Brembo brakes (371x33mm front and 365x25mm rear two - piece steel brake discs, aluminum six - piston front and four - piston rear fixed calipers), a front splitter, spats around the front wheel openings, a unique carbon - fibre hood with a larger vent, larger front fender vents and unique air blades over the inlets on the rear fenders, a larger unique rear spoiler, and rear - fascia openings that are larger than the Stingray.

The Scientific Committee's Aboriginal Whaling Management Procedure group (AWMP) will meet in February to progress SLAs for West Greenland's bowhead, common minke and fin whale hunts.

Under the supervision of our Executive Director, Michelle Christopher, SLA's Board of Directors, and a team of advising lawyers, our volunteer student caseworkers are responsible for client intake and management of files alongside their full - time studies.

The robust analytics that workflow technology produces makes all this possible and allows firm operations management to make fact - based firm - wide decisions that will improve processes, streamline operations, save money and meet client SLAs.

Spend management experts, Robyn Rebollo and Nicole Dupras, will be co-presenting at an upcoming NY SLA Chapter Professional Development event on AI adoption and the future of AI for the information profession.

Last week a joint report between the Financial Times and SLA was released: The evolving value of information management: and the five essential attributes of the modern information professional (free download with registration).

CERTIFICATE IN COPYRIGHT MANAGEMENT — This program, consisting of 5 online courses and 2 in - person courses, created in partnership between Lesley Ellen Harris and SLA Click University, begins again in January 2009.

IDENTIFIER: SLA Website: http://www.sla.org; Legal Division: http://units.sla.org/division/dleg/; Knowledge Management Division: http://wiki.sla.org/display/SLAKM/.

RELATION: AALL 2009 Unofficial Conference Wiki; AALL Computing Services SIS Tools and Gadgets; Civil Law Dictionary, organized by Vicenc Feliu; Deontic Logic Wiki; English Medieval Legal Documents Wiki: Online Databases Available on the Web; Hicks Morley (description of internal Wiki); Intellogist; IVR Encyclopaedia of Jurisprudence, Legal Theory and Philosophy of Law; Judgepedia; JuraWiki.de; JurisPedia: The Shared Law; LawLibWik, organized by Debbie Ginsberg; LawLibWik: Law Library Wikis, organized by Debbie Ginsberg; LawLibWik: Law School Wikis, organized by Debbie Ginsberg; LawLibWik: Legal Wikis, organized by Debbie Ginsberg; LexCraft; PBworks Legal Edition; Rosen Law (description of internal Wiki); SLA Knowledge Management Division; Wandering Law Librarian, organized by Brent Johnson; Web 2.0 for Lawyers, by S2KM Limited; Wex; Wiki-Law.org; Wikipedia: Law; Wikis in Law Firms (Posts from sLaw): Connie Crosby's Post of Feb. 15, 2008; Simon Fodden's Post of Oct. 8, 2008.

detail oriented, forklift, inventory, inventory control, excel, office, Microsoft word, packaging, pallet jack, Pick, quality, receiving, scanner, SLA, time management

• To network and undertake competitive research and leading edge marketing activities on behalf of clients to ensure the placement of quality candidates and to constantly attract additional business; • Working to and exceeding targets that may relate to the number of candidates placed or a value to be billed to clients • To carefully plan and prioritise all campaign recruitment activity using effective time management tools to ensure each stage is delivered within SLA's and agreed timeframes • Resource for a portfolio of digital agency clients • Eventually recruit for these established accounts for Sales or Marketing roles as well as build you own database of clients over time Once you are established in the role, there will be an opportunity to progress to a Trainee Recruitment Consultant position where you will inherit some established accounts and also be able to build and manage your own account base.

Designed, created, and implemented support processes, including SLAs and escalation procedures for ensuring efficient incident management by Helpdesk staff.

Presented daily and monthly slide decks on SLAs / KPIs to Client Management.

Accelerated the sales cycle and increased customer satisfaction by developing company - wide processes for sales estimation, project management, SLAs, and contract reviews.

Core Competencies Operations & Project Management • Business Development • Infrastructure Upgrades & Implementation • Business Continuity Planning • Disaster Recovery • Change Management Planning • Vendor Relationship Management • SLA Planning & Enforcement

Actively collaborated with the DTS Executive, Management, and staff for enterprise services, achievement of performance (SLA) metrics, and use of enterprise tools including Remedy Procurement and Help Desk, Change Point etc..

Maximizes the efficiency and effectiveness of the department by developing and implementing best practices related to the operations of 50 SLA - driven enterprise grade applications, capacity planning, release management, Disaster Recovery, Business Continuity Planning, SOX Compliance, Application Rollouts, hardware deployments, and OpEx and CapEx budget planning and the coaching and development of 50 employees and contractors and five direct reports in the U.S and India.

Tags for this Online Resume: Call Center Metrics, Call Center start ups., Call Quality, Inbound calls, Sales, Outbound Calls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, Reliability

Tags for this Online Resume: Customer Service, Helpdesk Manager, IT Project Management, SLA, IT Technology, Customer Care, Call Center, Service Delivery

Seasoned Call Center Operations and Sales Operations Management Executive with 18 + years leadership experience ♦ Efficiency specialist, implementing best practices, achieving SLAs, and improving KPIs ♦ Skilled technology analyst, implementing leading - edge solutions ♦ Articulate communicator who works well with individuals on all levels ♦ Competitive professional who thrives in a high - expectation, high - stress environment ♦ C...

Summary A results - driven and forward - thinking senior facilities and energy project manager, with a proven track record of accomplishment in portfolio facilitation, sustainable procedures and policy, maintenance management, sla and kpi development, global project and program management, ehs compliance, finance reporting, facility management, and team leadership.

Tags for this Online Resume: P&L Management, Operations / Quality Management, Leadership / Talent Development, Productivity / Process Improvement, Contract / SLA Administration, Global Sourcing, RFP / Pricing / Sales Support, Strategic Planning, Risk / Business Continuity Management, Client Consulting, C - Level / Executive Relations and Presentation Skills, Project / Program Management, Organizational Change Management, Client Retention, P&L / Financial Management, Building and Leading Teams, Productivity Improvement / Cost Reduction, Business Process / Service Delivery Improvement (Lean, Six Sigma), Client Management and Consulting, Large Scale Project / Program / Implementation Management, Organization and Client Change Management, Client Retention, Revenue Growth, RFP, Pricing, and Sales Support, Managing and Developing Talent

Tags for this Online Resume: Operation Services Delivery, Infrastructure Services, Global Infrastructure Delivery, Strategic and Tactical, Business Development, Data Center Call Centers Management, Shared and Managed Services, ITIL, PCI, Virtual, Cloud, Global, Account, Client, Delivery, Services, support, Profit, loss, IT, information technology, infrastructure, application, Help desk, Managed Services, Shared Services, Contract management, SLA, OLA, KPI, resource management, Data Center, ITIL, global, Client, Service Delivery, Service Support, Service provider, Profit, Infrastructure service support, application service support, ITIL, Shared Services, Managed Services, Contract Management, SLA, OLA, Director of Services, DIrector of service delivery, VP of Service Delivery, outsource, SuppManagement, Shared and Managed Services, ITIL, PCI, Virtual, Cloud, Global, Account, Client, Delivery, Services, support, Profit, loss, IT, information technology, infrastructure, application, Help desk, Managed Services, Shared Services, Contract management, SLA, OLA, KPI, resource management, Data Center, ITIL, global, Client, Service Delivery, Service Support, Service provider, Profit, Infrastructure service support, application service support, ITIL, Shared Services, Managed Services, Contract Management, SLA, OLA, Director of Services, DIrector of service delivery, VP of Service Delivery, outsource, Suppmanagement, SLA, OLA, KPI, resource management, Data Center, ITIL, global, Client, Service Delivery, Service Support, Service provider, Profit, Infrastructure service support, application service support, ITIL, Shared Services, Managed Services, Contract Management, SLA, OLA, Director of Services, DIrector of service delivery, VP of Service Delivery, outsource, Suppmanagement, Data Center, ITIL, global, Client, Service Delivery, Service Support, Service provider, Profit, Infrastructure service support, application service support, ITIL, Shared Services, Managed Services, Contract Management, SLA, OLA, Director of Services, DIrector of service delivery, VP of Service Delivery, outsource, SuppManagement, SLA, OLA, Director of Services, DIrector of service delivery, VP of Service Delivery, outsource, Support Center

Tags for this Online Resume: call center, customer satisfaction, operational performance, vendor management, KPI / SLA, customer experience, training delivery and development, call quality assurance, process improvement, broadband

Tags for this Online Resume: Support, Technical Support, Hewlett Packard, Management, SAP, SAP Basis, Technical Lead, Project Management, Services, drp, BCP, IT Operations, Vendor Management, SFDC, PMO, Contract negotiations, SLA, Metrics, Lean Six Sigma, PMP, Change Mangement, Call Center, Resource Planning, process development

Tags for this Online Resume: PMO, ITIL, SDLC, Traceability Matrix, Process Improvement, SLA, Vendor Management, Project Management, Business Analysis

Tags for this Online Resume: Management, HP, Linux, Support, Veritas, SLAs, HP / UX, Infrastructure, WebApps, SAP, HADR, Technical Support, VMWare, Unix, Delivery Manager, Support Manager

Successfully avoided client service level agreement (SLA) penalties of $ 100K by implementing and executing configuration management and quality assurance processes that resulted in the highest level (99 - 100 %) audit score ratings.

AREAS OF EXPERTISE * Contact Center Management * QBR Preparation * BPO experience * Multi-site experience * Staffing and Resource Management * Performance Management (KPIs, SLAs)

Vendor Oversight liaison; partner with Vendor Management to develop SLA's, SOW, monitor scorecard metrics.

Tech - savvy expert with over 25 years of business development, sales and execution of well - designed integrated marketing strategies with proven accomplishments of b2b — b2c inside / outside product sales and project installations and service level agreements (SLAs) with property owners - management companies, hotels, and businesses in the AEC industry.

Tags for this Online Resume: RPG ILE, DOS, DOS 5.0, DOS 6.2, Windows 3.0, Windows 3.1, Windows 95, Windows 98, Windows 2000, Windows XP, Windows 7, MS Offfice 2003, MS Offfice 2007, MS Offfice 2010, Lotus Notes, OutLook, Rockwell, Vision Systems, FDA, ISO, CFR 21 Part 11, SOX, Risk Managerment, Visual Basic, Avaya, MS Server, Rumba, AS 400, PEAK, RF, REMEDY, Peregrine, Project Management, KBO, KPI, SLA, SOA, Asset Manaagement, Manufacturing Support, Crisis Management, On Call, Remote Access, SMS, Travel, Relocation, Health Care, Distribution, Global, SDLC, Security, Flexibility, Customer Service, Automation, CLP, Diasaster Recovery, IBM, Contracts, Billing, Finance, Human Resources, Research Development, Testing, Validation, KeyTroller, Network, M - LAN, Anti Virus, Operating System, Wireless, Laptop, Desktop, Support, Acquisition, Outsource, Help Desk, Service desk

Tags for this Online Resume: Senior IT Executive, Fortune 500 Career, Enterprise Infrastructure, ITIL, LEAN MASTER, SIX - SIGMA MASTER BLACK BELT, Senior Vice President, Risk Mitigation, Quality Assurance, ITSM, Master IT Architect, Service Delivery Expert, AGILE - SCRUM, Strategic Planning, Metrics Design, COBIT PMP CMMI - SVC, Incident Management, CMDB Configuration Management, Problem Management, Root Cause Analysis, Availability Management, High Severity Event Management, Large Scope Project Management, Budget Forecast Planning, Enterprise Budget Presentation, Master Business Analyst, CTO COO CIO, Risk Management Officer, DATA CENTER CONSOLIDATION, Enterprise CAB, CIO ADVISOR, Service Level Management, Service Catalog, SLA OLA, SAS - 70 AUDIT COMPLIANCE, TIER ONE VENDOR MANAGEMENT, 280 Million Dollar Budget, BUDGET APPROVAL, Organizational Leadership, M.B.A. Ph.D., SDLC IT SECURITY, SecurityManagement, CMDB Configuration Management, Problem Management, Root Cause Analysis, Availability Management, High Severity Event Management, Large Scope Project Management, Budget Forecast Planning, Enterprise Budget Presentation, Master Business Analyst, CTO COO CIO, Risk Management Officer, DATA CENTER CONSOLIDATION, Enterprise CAB, CIO ADVISOR, Service Level Management, Service Catalog, SLA OLA, SAS - 70 AUDIT COMPLIANCE, TIER ONE VENDOR MANAGEMENT, 280 Million Dollar Budget, BUDGET APPROVAL, Organizational Leadership, M.B.A. Ph.D., SDLC IT SECURITY, SecurityManagement, Problem Management, Root Cause Analysis, Availability Management, High Severity Event Management, Large Scope Project Management, Budget Forecast Planning, Enterprise Budget Presentation, Master Business Analyst, CTO COO CIO, Risk Management Officer, DATA CENTER CONSOLIDATION, Enterprise CAB, CIO ADVISOR, Service Level Management, Service Catalog, SLA OLA, SAS - 70 AUDIT COMPLIANCE, TIER ONE VENDOR MANAGEMENT, 280 Million Dollar Budget, BUDGET APPROVAL, Organizational Leadership, M.B.A. Ph.D., SDLC IT SECURITY, SecurityManagement, Root Cause Analysis, Availability Management, High Severity Event Management, Large Scope Project Management, Budget Forecast Planning, Enterprise Budget Presentation, Master Business Analyst, CTO COO CIO, Risk Management Officer, DATA CENTER CONSOLIDATION, Enterprise CAB, CIO ADVISOR, Service Level Management, Service Catalog, SLA OLA, SAS - 70 AUDIT COMPLIANCE, TIER ONE VENDOR MANAGEMENT, 280 Million Dollar Budget, BUDGET APPROVAL, Organizational Leadership, M.B.A. Ph.D., SDLC IT SECURITY, SecurityManagement, High Severity Event Management, Large Scope Project Management, Budget Forecast Planning, Enterprise Budget Presentation, Master Business Analyst, CTO COO CIO, Risk Management Officer, DATA CENTER CONSOLIDATION, Enterprise CAB, CIO ADVISOR, Service Level Management, Service Catalog, SLA OLA, SAS - 70 AUDIT COMPLIANCE, TIER ONE VENDOR MANAGEMENT, 280 Million Dollar Budget, BUDGET APPROVAL, Organizational Leadership, M.B.A. Ph.D., SDLC IT SECURITY, SecurityManagement, Large Scope Project Management, Budget Forecast Planning, Enterprise Budget Presentation, Master Business Analyst, CTO COO CIO, Risk Management Officer, DATA CENTER CONSOLIDATION, Enterprise CAB, CIO ADVISOR, Service Level Management, Service Catalog, SLA OLA, SAS - 70 AUDIT COMPLIANCE, TIER ONE VENDOR MANAGEMENT, 280 Million Dollar Budget, BUDGET APPROVAL, Organizational Leadership, M.B.A. Ph.D., SDLC IT SECURITY, SecurityManagement, Budget Forecast Planning, Enterprise Budget Presentation, Master Business Analyst, CTO COO CIO, Risk Management Officer, DATA CENTER CONSOLIDATION, Enterprise CAB, CIO ADVISOR, Service Level Management, Service Catalog, SLA OLA, SAS - 70 AUDIT COMPLIANCE, TIER ONE VENDOR MANAGEMENT, 280 Million Dollar Budget, BUDGET APPROVAL, Organizational Leadership, M.B.A. Ph.D., SDLC IT SECURITY, SecurityManagement Officer, DATA CENTER CONSOLIDATION, Enterprise CAB, CIO ADVISOR, Service Level Management, Service Catalog, SLA OLA, SAS - 70 AUDIT COMPLIANCE, TIER ONE VENDOR MANAGEMENT, 280 Million Dollar Budget, BUDGET APPROVAL, Organizational Leadership, M.B.A. Ph.D., SDLC IT SECURITY, SecurityManagement, Service Catalog, SLA OLA, SAS - 70 AUDIT COMPLIANCE, TIER ONE VENDOR MANAGEMENT, 280 Million Dollar Budget, BUDGET APPROVAL, Organizational Leadership, M.B.A. Ph.D., SDLC IT SECURITY, SecurityMANAGEMENT, 280 Million Dollar Budget, BUDGET APPROVAL, Organizational Leadership, M.B.A. Ph.D., SDLC IT SECURITY, Security Clearance

Senior Account Executive / Supply Chain Support — 2009 to 2011 Senior Design / Account Executive — 2008 to 2009 Design Coordinator — 2001 to 2007 Artwork Coordinator — 2000 Provided overall logistics and supply chain management of safe, innovative and environmentally sound packaging materials that met the needs of millions of clients for key accounts in more than 170 countries, and ensured timely delivery that effectively met service level agreement (SLA) contracts.

Purchase order follow - ups, on - time delivery management, project distribution as per the SLAs defined, tracking teams performance and KPIs, looking for efficiency gains by regular monitoring

Experience of Team lead and end to end people management skills & independently client handling & generating Lean Ideas Finalizing and maintaining KPI / SLA for the process.