Sentences with phrase «sla reports»

• Orchestrated automate reporting functionally (e.g. Time Reporting, Customer Dashboard reports, Service Request reports, and SLA reports) utilizing Crystal Report and approved ACS customer portals.

Complete SLA reports for QC managers.

Use Peregrine Service Center to track device inventory, provide support for client, vendor and generate SLA reporting.

Not exact matches

Complaints Management has an Automatic routing and assignment of cases by subject, Segment and channel driven Service Level Agreements (SLA) s, STP Service Requests as well as Dashboard and reports.

New research reports that cirrhosis at first diagnosis and antibodies for the soluble liver antigen / liver pancreas antigen (SLA / LP) are major risk factors for poor short - and long - term outcome in patients with autoimmune hepatitis.

On performance, the NAV - based 10 YR total returns for ASP and SLA (shown in the June 30 annual report) were both strong compared to their benchmark.

Last week a joint report between the Financial Times and SLA was released: The evolving value of information management: and the five essential attributes of the modern information professional (free download with registration).

SLA awards were handed out last night, and I am delighted to report law librarian Sabrina Pacifici was honoured with the J.J. Kellar Innovations in Technology Award for her long - standing work as creator, founder and sole editor of law and technology blog beSpacific and e-zine LLRX.com.

Worked on CRM tool to monitor daily call log and FCR Reports to ensure that the SLAs met with expectations

Responsible for monitoring several customer networks, diagnosing problems as they arise, reporting / documenting issues in appropriate ticketing system (Remedy, AT&T Interactive), providing status and escalating issues according to the SLA for each customer

Review all (SLA) service level agreements for support initiatives, oversee all user relationships and intervene and resolve any reported issues.

Maximizes the efficiency and effectiveness of the department by developing and implementing best practices related to the operations of 50 SLA - driven enterprise grade applications, capacity planning, release management, Disaster Recovery, Business Continuity Planning, SOX Compliance, Application Rollouts, hardware deployments, and OpEx and CapEx budget planning and the coaching and development of 50 employees and contractors and five direct reports in the U.S and India.

UNIVERSITY OF OHIO, Ohio, OH Payroll Assistant 2007 to 2010 • Customized payrolls on request • Assisted the payroll specialist in compiling reports • Computed and processed time sheets based on salary and University policy guidelines • Resolved payroll related issues within SLA • Maintained various checklists and project plans

Monitored SLA and sent delay metrics report to the senior managers.

Summary A results - driven and forward - thinking senior facilities and energy project manager, with a proven track record of accomplishment in portfolio facilitation, sustainable procedures and policy, maintenance management, sla and kpi development, global project and program management, ehs compliance, finance reporting, facility management, and team leadership.

Information Technology (IT) Director — Duties & Responsibilities Manage IT department, customer service technicians, client / staff training, and a multimillion dollar budget Set and strictly adhere to departmental budgets and timelines ensuring timely and cost effective operations Responsible for 150 servers in a VM / SAN environment, Cisco network, and MAN connection between offices Maintain 4 9's uptime on all IT services and attain 100 % SLA compliance with clarification of SOW terms Successfully manage multiple building moves and build outs with zero IT downtime Oversee PBX to Cisco Unified Communications change, VMWare / SAN implementation, and hosting of 20 ASP clients Create and implement complete helpdesk department and remote resolution of client issues Negotiate and administer contracts and partnerships with vendors, service providers, and other parties Configure, troubleshoot, and support 300 + corporate workstations ensuring efficient, effective, and secure operations Oversee remote network access, VPN support, and phone support for remote executives Install, configure, troubleshoot, and support multiple Windows and SQL servers Design and implement enterprise disaster recovery systems, processes, and policies Plan and develop of LAN / WAN hardware and software requirements, updates, and related equipment Facilitate customer contracts / billing, technical support, and end - user training Train large staffs ensuring they understand the brand and adhere to corporate policies and procedures Collaborate with department managers to identify and address security concerns through IT Security policies Author reports concerning IT department operations, suggested hardware / software updates, and other pertinent data Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership, customer service, and technical skills

Tags for this Online Resume: Oracle R12 Financials, Oracle R12 Procure - To - Pay, Oracle R12 Order - To - Cash, PL / SQL Interface Conversion, Oracle Reports, Oracle BI Publisher, Oracle Forms, Oracle Workflows, TCA, SLA, MOAC, Agile, webADI, SDLC

• Directed the implementation of processes and reporting to drive down SLA penalties for 3 SLA's (DC 3.10, CMN3.6, CMN 3.2) resulting in a potential year end savings of $ 960,625.

Established, implemented and managed project standards, processes, procedures and reporting for service request for the Chubb account to mitigate SLA penalties.