Additional responsibilities of the Lead Customer Service Representative include: • Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and
sales goals • Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed • Handling customer issues with professionalism and
seamlessly directing complex issues to management staff • Training and developing new and current Customer Service Representatives and identifying other Customer Service Representatives who are capable of training new staff members • Monitoring operations behind the Customer Service Representative line, delegating
work and taking issues to the Customer Service Manager as needed • Acting as the contact person for financial center personnel in regards to Customer Service Representative activity, answering questions and helping management to keep Customer Service Representatives up - to - date on all changes • Maintaining up - to - date knowledge of financial center policies, procedures, products and services
SUMMARY Over 25 Years of Experience in Food and Beverage Management Specializing in the Development of Marketing and
Sales Programs to Support Corporate Goals Strategic Problem - Solver
Working Seamlessly Across All Levels of an Organization to Uncover Cost - Cutting and Revenue Producing Opportunities Skilled Customer Service Manager Dedicated to Maintaining Customer Satisfaction and Contribute to Company Success Exceptional T...