Not exact matches
Jonathan Combe, partner and head of the real estate
team says: «We have invested heavily in our
team and these new appointments will help to significantly
strengthen the breadth and depth of the advice and
service that we can offer to our
clients.»
Theo says: «I'm looking forward to
strengthening MLP Law's reputation in the family law sector, building on the firm's existing achievements and ensuring that the
team continues to provide an excellent and reliable
service to its
clients.
«When I joined Winston, my goal was to expand and
strengthen our West Coast
team in a purposeful way to provide the best
service to
clients and the industry as a whole,» said Kathi Vidal, the firm's Silicon Valley managing partner.
Having a diverse
team enhances the quality of legal
services we provide to our
clients, sustains our standing as a premier IP law firm, and
strengthens the fabric of our firm.
Partner and senior patent attorney Dr Ian Lambert said: «I am confident that Vicki's knowledge and experience will further
strengthen our excellent
team and help us continue to provide a high quality
service for all our
clients, protecting their intellectual property».
Selected accomplishments: • Increased efficiencies & reduced production turnaround time 25 % by utilizing functional prioritization • Reduced cancelled orders 30 % and salvaged the threatened loss of key accounts by initiating daily and weekly communications reports and focusing on personalized
client supervision • Recognized Client Relationship Specialist and preferred project manager by major national accounts • Key contributor in improvement of inter-departmental project flow by assisting in the establishment of real - time based deadlines for order entry and job order release • Improved office efficiency by initiating purchase order requirements and pre-production checklists implemented by company president for use throughout customer service department and included in new client information packets • Strengthened inter-departmental relationships by practicing team focused recognition and open communication • Won the respect of all department managers, company president and owner as recognized by receiving MVP employee of the quarter award January 2007Page TwoMarketing Manager, Company Name7 / 2002 — 7 / 2004Created and implemented successful internal and external store marketing pro
client supervision • Recognized
Client Relationship Specialist and preferred project manager by major national accounts • Key contributor in improvement of inter-departmental project flow by assisting in the establishment of real - time based deadlines for order entry and job order release • Improved office efficiency by initiating purchase order requirements and pre-production checklists implemented by company president for use throughout customer service department and included in new client information packets • Strengthened inter-departmental relationships by practicing team focused recognition and open communication • Won the respect of all department managers, company president and owner as recognized by receiving MVP employee of the quarter award January 2007Page TwoMarketing Manager, Company Name7 / 2002 — 7 / 2004Created and implemented successful internal and external store marketing pro
Client Relationship Specialist and preferred project manager by major national accounts • Key contributor in improvement of inter-departmental project flow by assisting in the establishment of real - time based deadlines for order entry and job order release • Improved office efficiency by initiating purchase order requirements and pre-production checklists implemented by company president for use throughout customer
service department and included in new
client information packets • Strengthened inter-departmental relationships by practicing team focused recognition and open communication • Won the respect of all department managers, company president and owner as recognized by receiving MVP employee of the quarter award January 2007Page TwoMarketing Manager, Company Name7 / 2002 — 7 / 2004Created and implemented successful internal and external store marketing pro
client information packets •
Strengthened inter-departmental relationships by practicing
team focused recognition and open communication • Won the respect of all department managers, company president and owner as recognized by receiving MVP employee of the quarter award January 2007Page TwoMarketing Manager, Company Name7 / 2002 — 7 / 2004Created and implemented successful internal and external store marketing programs.
To coach and develop
team to meet
service expectations while offering additional products that will
strengthen the
clients relationship.
Administrative Assistant — Duties & Responsibilities Provide administrative support across a variety of industries including insurance, tourism, marketing, and retail Train new
team members ensuring they understand the brand and adhere to company policies and procedures Oversee daily office administration resulting in efficient, effective, and on - budget operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and
services Manage travel arrangements, itineraries, and other logistics for company leadership and
clients Develop and
strengthen relationships with outside vendors, partners, customers, and community leaders Responsible for accounts receivable, accounts payable, payroll, and company budgets Handle telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Strictly adhere to all department budgets and project timelines Provide data entry, billing, and
client account maintenance
services at 60 to 65 words per minute (wpm) Manage corporate correspondence and reception duties including telephone and in - person
service Responsible for tracking and replenishing office supplies and products Provide exceptional in - person, telephone, and internet customer
service resulting in
client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing
clients
Senior Sales Engineer — Duties & Responsibilities Experienced manager with a background in telecommunications hardware and software Oversee product lifecycle including sales, configuration, installation, and customer support Design and implement staff development and recognition programs enhancing skills sets and morale Monitor
team performance and streamline workflow to enhance overall efficiency Manage customer
service operations for hardware and software related issues Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Consistently meet or exceed sales goals through effective
team and project management tactics Conduct research on prospective leads and existing
clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to
clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and
strengthen relationships with key
clients, partners, and industry leaders Provide exceptional customer
service resulting in
client satisfaction and repeat business Represent company brand with poise, integrity, and positivity
Eli Lilly & Company (Indianapolis, IN) 1999 — 2008 Senior Executive Sales Representative 2007 — 2008 Executive Sales Representative 2004 — 2006 Senior Executive Sales Representative 2002 — 2003 Sales Representative 1999 — 2001 • Responsible for $ 6 million sales territory focused on innovated pharmaceuticals • Consistently promoted for # 1 ranking in sales throughout the United States • Designated Six Sigma Training Project Manager tasked with improving sales opportunities through patient tracking and segment - specific call goals • Developed and implemented more than 100 medical education programs • Cultivated
team skills resulting in multiple award winning sales
team members • Negotiated contracts,
strengthened client relationships, and provided excellent
service
Marketing Director — Duties & Responsibilities Experienced administrator with a background in sales, marketing, and customer
service Design and implement comprehensive email marketing campaigns and all collateral material Analyze email trends garnering insight into market conditions and competitor efforts Utilize metrics to determine campaign efficacy, impacted audience, and other key data Develop sales leads through networking, market analysis, cold calling, and other tactics Determine consumer incentives to engage and secure potential
clients Collaborate with multiple departments including product development, customer
service, and sales Create and implement processes and procedures to cut costs and enhance daily operations Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Craft effective sales presentations and proposals, tailoring them to
clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Develop and lead training in customer
service and sales best practices resulting in enhanced
team skill sets Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and
strengthen relationships with key
clients, partners, and community leaders Provide exceptional customer
service resulting in
client satisfaction and repeat business Represent company brand with poise, integrity, and positivity
Warehouse Manager — Duties & Responsibilities Manage warehouse, supply chain, sales, and administrative support activities across a variety of industries Train new
team members ensuring they understand the brand and adhere to company policies and procedures Oversee daily office and warehouse administration resulting in efficient, effective, and on - budget operations Represent company brand with poise, integrity, and positivity Responsible for shipping, order tracking, receiving, inventory, billing, and customer
service Maintain company equipment, facilities, and products in an organized and professional fashion Study internal literature to become an expert on products and
services Develop and
strengthen relationships with outside vendors, partners, customers, and community leaders Generate significant revenue through networking, in person sales, and other tactics Estimate project costs, timelines, and ensure compliance with contract terms Strictly adhere to all department budgets and project timelines Provide data entry,
client account maintenance, and other administrative
services Manage corporate correspondence and reception duties including telephone and in - person
service Encourage high customer retention by maintaining friendly, supportive contact with existing
clients
Human Resource Manager — Duties & Responsibilities Direct human resource operations and support staff ensuring efficient and effective operations Responsible for benefit administration including employee leave, 401 (k)'s, and insurance Oversee payroll, departmental budgets, accounts payable, and accounts receivable Recruit, interview, and hire new employees with input from senior leadership Conduct staff orientation regarding acceptable attire, company brand, policies, and employment law Implement professional development program to enhance
team skill sets and employee value Oversee employee recognition program to highlight notable achievements and boost
team morale Review employee performance and recommend promotion or disciplinary action as appropriate Resolve disputes between staff members in a fair, professional, and timely manner Ensure company compliance will all applicable employment law and industry best practices Negotiate and confirm contracts with vendors, partners, employees, and
clients Create and present financial reports and purchasing proposals to senior management Build and
strengthen long term relationships with
clients, vendors, and community leaders Direct purchasing and licensing of information technology equipment and software Assist students and families with financial aid application process Provide additional administrative support including data entry, phones, and customer
service Utilize proficiencies in English and Spanish to effectively serve
clients of varied backgrounds Perform all duties in a positive, professional, and courteous manner
Professional Duties & Responsibilities Directed sales and customer
service efforts for employers representing a wide range of industries Managed junior
team members and administrative staff ensuring effective operations Generated significant sales through networking, cold calling, and other cultivation efforts Recognized for consistently exceeding sales goals by as much as 200 % monthly Routinely awarded «Account Executive of the Month» for excellence in sales and
service Authored and presented weekly forecasting and call reports Built and
strengthened relationships with
clients, partners, and key industry figures Provided exceptional customer support resulting in repeat business and referrals Served as senior leadership for print and television news outlets Responsible for
team leadership, content creation, production, and direction Created and implemented comprehensive marketing / advertising campaigns and collateral materials Designed and launched corporate promotional events
Administrative Assistant — Duties & Responsibilities Provide office management and administrative support across a variety of industries and settings Train new
team members ensuring they understand the brand and adhere to company policies and procedures Responsible for accounts payable / receivable, budgets, and other accounting functions Support sales, marketing, and customer
service personnel ensuring effective operations Perform product research, verify specifications, and author sales / marketing proposals Manage product inventory,
client database, order processing, and shipping Design and implement successful special events generating new customers and enhanced brand awareness Create and manage corporate helpdesk, information database, and policies and procedures for daily operation Negotiate contracts with vendors, contractors, and
clients resulting in a financially favorable agreements Serve as liaison between multiple departments and senior leadership Manage corporate correspondence and reception duties including written, telephone, and in - person
service Develop and
strengthen relationships with
clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing
clients Organize conference calls, meetings, and corporate travel arrangements Create a clean, friendly, and productive office atmosphere Study internal literature to become an expert on products and
services Represent company brand with poise, integrity, and positivity
Office Manager — Duties & Responsibilities Manage office operations for a variety of businesses and not for profit institutions Serve as trusted advisor to senior leadership and member of various advisory committees Train and supervise large staffs ensuring they understand the brand and adhere to corporate protocols Build and
strengthen professional relationships with
clients, partners, vendors, and senior leadership Set and strictly enforce departmental budgets and project timelines ensuring efficient operations Create and oversee various fundraisers including all logistics, staffing, and marketing Design and implement employee development curriculum enhancing
team morale and skill sets Perform human resource functions including recruitment, discipline, termination, and benefit administration Represent the company at public speaking engagements building community respect and goodwill Responsible for material procurement valued in excess of $ 10 million and an additional $ 20 million in inventory Reduce yearly operational costs by more than $ 1 million through effective management techniques Negotiate and administer contracts with vendors and partners ensuring favorable and profitable conditions Oversee all corporate hardware and software purchases, database management, and other IT functions Assist with marketing, sales, and customer
service initiatives resulting in significant revenue gains Maintained accurate and secure
client records, sales reports, and other pertinent data Represent company brand with poise, integrity, and positivity
Medical Billing Specialist — Duties & Responsibilities Manage medical billing, coding, and customer
service operation for industry leading corporations Develop extensive experience with all major medical insurance providers Provide exceptional customer
service resulting in 100 %
client satisfaction rating Maximize reimbursements and minimize costs through effective management Serve as member of Rate Book Committee overseeing 80,000 outpatient third party accounts Recruit, hire, and train staff ensuring understanding of company brand, policies, and procedures Responsible for $ 100 million per year in company income and company record of $ 46 million in one month Oversee financial management providing best practices and strategic planning Build and
strengthen relationships with third party payors including Medicare, Medicaid, and others Author and present reports to senior leadership regarding company financial health Set and strictly adhere to departmental budgets and project timelines Ensure compliance with applicable laws and industry regulations Establish and maintain detailed records regarding claims, billing, and
client information Create and implement clinical and nonclinical
team training activities Consistently promoted for excellence in management, customer
service, and revenue generation Study internal literature to become an expert on products and
services Represent company brand with poise, integrity, and positivity
Office Manager — Duties & Responsibilities Provide office management and administrative support across a variety of industries and settings Train new
team members ensuring they understand the brand and adhere to company policies and procedures Manage marketing, sales, and customer
service ensuring profitable and efficient operations Responsible for accounts payable / receivable, budgets, and other accounting functions Direct human resources including payroll, benefit administration, and talent recruitment Design and distribute marketing materials, corporate newsletters, and other collateral Cut company expenses by 40 % through effective inventory and order management procedures Negotiate contracts with vendors resulting in a 30 % reduction in expenses Serve as liaison between multiple departments and senior leadership Oversee large scale office renovation while ensuring zero productivity losses Manage corporate correspondence and reception duties including written, telephone, and in - person
service Develop and
strengthen relationships with
clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing
clients Organize special events, meetings, and corporate travel arrangements Study internal literature to become an expert on products and
services Consistently recognized and promoted for excellence in office management Represent company brand with poise, integrity, and positivity
Sales Manager — Duties & Responsibilities Experienced manager with a background in sales, marketing,
team training, and customer
service Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Design and implement comprehensive marketing campaigns and all collateral materials Enhance brand awareness among target demographics by 74.9 % resulting in increased revenue Spearhead creation and launch of internet sales initiatives Increase new business by 37 % through effective networking, in person sales, and cold calling Set company sales records by increasing sales from $ 200,000 to $ 11,000,000 Consistently recognized with company awards for excellence in management, sales, and
service Conduct research on prospective leads and existing
clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to
clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Develop and lead training in customer
service and sales best practices resulting in enhanced
team skill sets Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and
strengthen relationships with key
clients, partners, and community leaders Provide exceptional customer
service resulting in
client satisfaction and repeat business Serve on multiple strategic planning committees to guide business development initiatives Represent company brand with poise, integrity, and positivity
Administrative Assistant — Duties & Responsibilities Provide administrative support
services across a variety of highly technical fields Represent company brand with poise, integrity, and positivity Coordinate reappointment and re-credentialing process for allied healthcare providers Oversee applications, primary source verification, and outstanding information retrieval Perform legal research and writing on a variety of medical compliance topics utilizing LexisNexis Direct the layout, print, and distribution process for forty medical publications Strictly adhere to all department budgets and project timelines Manage calendars, travel arrangements, and complete itineraries for senior leadership Handle accounts receivable, accounts payable, QuickBooks, billing, and reimbursements Responsible for tracking and replenishing office supplies and information technology hardware Create presentations, charts, and reports regarding organizational structure, workflow, and efficiency Direct logistical aspects of company events including venue, registration, A / V, and refreshments Implement new electronic recordkeeping software to streamline processes and enhance security Study internal literature to become an expert on products and
services Develop and
strengthen relationships with outside vendors, partners, customers, and community leaders Train new
team members ensuring they understand the brand and adhere to company policies and procedures Encourage high customer retention by maintaining friendly, supportive contact with existing
clients Skilled in Microsoft products, Visio, Lotus Notes, GroupWise, C++, HTML, Oracle, VBA, and VB.NET
Sales Representative — Duties & Responsibilities Direct sales and customer
service ensuring professional and profitable operations Draw upon considerable medical training and experience to identify and meet
client needs Consistently recognized as company leader in sales, customer
service, and
team development Streamline organizational structure and workflow resulting in enhanced company efficiency Set and strictly adhere to departmental budgets and project timelines Design and implement staff development programs enhance
team skill sets Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Generate record breaking sales through networking, in personal sales, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Build and
strengthen relationships with key
clients, partners, and community leaders Develop a rapport with customers and orient them to various products and
services Maintain customer satisfaction by maintaining friendly, supportive contact with existing
clients Study internal literature to become an expert on products and
services Conduct research on prospective leads and existing
clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to
clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Represent company brand with poise, integrity, and positivity
Client Services Supervisor — Duties & Responsibilities Responsible for electronic payroll system operations for a large and economically diverse client base Recruit, train, and direct customer service, sales, technical, and administrative staff ensuring efficient operations Maintain working knowledge of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies Coordinate efforts between multiple departments resulting in timely and cost - effective project completion Design and implement professional development programs to enhance team skill sets Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, and
Client Services Supervisor — Duties & Responsibilities Responsible for electronic payroll system operations for a large and economically diverse client base Recruit, train, and direct customer service, sales, technical, and administrative staff ensuring efficient operations Maintain working knowledge of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies Coordinate efforts between multiple departments resulting in timely and cost - effective project completion Design and implement professional development programs to enhance team skill sets Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, a
Services Supervisor — Duties & Responsibilities Responsible for electronic payroll system operations for a large and economically diverse
client base Recruit, train, and direct customer service, sales, technical, and administrative staff ensuring efficient operations Maintain working knowledge of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies Coordinate efforts between multiple departments resulting in timely and cost - effective project completion Design and implement professional development programs to enhance team skill sets Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, and
client base Recruit, train, and direct customer
service, sales, technical, and administrative staff ensuring efficient operations Maintain working knowledge of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies Coordinate efforts between multiple departments resulting in timely and cost - effective project completion Design and implement professional development programs to enhance
team skill sets Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and
services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, a
services Develop a rapport with customers and orient them to various products and
services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, a
services Encourage high customer retention by maintaining friendly, supportive contact with existing
clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and
clients Craft effective presentations and proposals, tailoring them to
clients based on their specific needs and styles Maintain sales and customer
service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and
strengthen long term relationships with peers,
clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer
service, technical support, and sales
Human Resource Manager — Duties & Responsibilities Direct human resource operations and support staff ensuring efficient and effective operations Responsible for benefit administration including employee leave, 401 (k)'s, and insurance Oversee payroll, departmental budget, accounts payable, and accounts receivable Recruit, interview, screen, and hire new employees with input from senior leadership Conduct staff orientation regarding acceptable attire, company brand, policies, and employment law Implement professional development program to enhance
team skill sets and employee value Oversee employee recognition program to highlight notable achievements and boost
team morale Review employee performance and recommend promotion or disciplinary action as appropriate Resolve disputes between staff members in a fair, professional, and timely manner Ensure company compliance will all applicable employment law and industry best practices Build and
strengthen long term relationships with supervisors, peers, and community leaders Provide additional administrative support including data entry, phones, and customer
service Utilize proficiencies in English, Hindi, and Malayalam to effectively serve
clients of varied backgrounds Perform all duties in a positive, professional, and courteous manner
Financial
Services Specialist — Duties & Responsibilities Recruit, train, and direct customer service, sales, and administrative personnel ensuring profitable operations Study internal literature to become an expert on products and services Develop and manage varied financial portfolios for more than fifty clients Generate record sales of financial products through cold calling, networking, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Build and strengthen relationships with small business clients through effective client service Encourage high customer retention by maintaining friendly, supportive contact with existing clients Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Oversee business underwriting process including risk analysis, pricing, and classifications Support human resources department through benefit administration and performance evaluations Direct special projects from conception to marketplace rollout Analyze and streamline organization structure, workflow, team metrics, and client database Responsible for financial software operation and updates including Bill Pay and Payroll processing Implement training and development programs to reinforce branding and develop team skillsets Create an atmosphere of respect, professionalism, and dedication to company goals Represent company brand with poise, integrity, and po
Services Specialist — Duties & Responsibilities Recruit, train, and direct customer
service, sales, and administrative personnel ensuring profitable operations Study internal literature to become an expert on products and
services Develop and manage varied financial portfolios for more than fifty clients Generate record sales of financial products through cold calling, networking, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Build and strengthen relationships with small business clients through effective client service Encourage high customer retention by maintaining friendly, supportive contact with existing clients Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Oversee business underwriting process including risk analysis, pricing, and classifications Support human resources department through benefit administration and performance evaluations Direct special projects from conception to marketplace rollout Analyze and streamline organization structure, workflow, team metrics, and client database Responsible for financial software operation and updates including Bill Pay and Payroll processing Implement training and development programs to reinforce branding and develop team skillsets Create an atmosphere of respect, professionalism, and dedication to company goals Represent company brand with poise, integrity, and po
services Develop and manage varied financial portfolios for more than fifty
clients Generate record sales of financial products through cold calling, networking, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Conduct research on prospective leads and existing
clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to
clients based on their specific needs and styles Build and
strengthen relationships with small business
clients through effective
client service Encourage high customer retention by maintaining friendly, supportive contact with existing
clients Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Oversee business underwriting process including risk analysis, pricing, and classifications Support human resources department through benefit administration and performance evaluations Direct special projects from conception to marketplace rollout Analyze and streamline organization structure, workflow,
team metrics, and
client database Responsible for financial software operation and updates including Bill Pay and Payroll processing Implement training and development programs to reinforce branding and develop
team skillsets Create an atmosphere of respect, professionalism, and dedication to company goals Represent company brand with poise, integrity, and positivity
CSC Healthcare Systems (Southfield, MI) 1992 — 2005 Senior Sales Executive (1999 — 2005) • Directed major
client sales initiatives for managed care IT products and solutions • Built and
strengthened strategic relationships with
clients resulting in loyalty and strong revenues • Recognized as 1999 — 2004 CSC Healthcare Systems Peak Performer for company leading sales and customer
service • Trained junior
team members ensuring they understood the brand and adhered to policies and procedures
Professional Duties & Responsibilities Directed professional installation of advanced residential and commercial satellite television and internet Oversaw, trained, and reviewed customer
service, sales, and installation staff ensuring effective operations Directly responsible for approximately 50 technicians at 5 offices throughout the region Designed and implemented training workshops for certification in Satellite Internet System installation Successfully reduced staff turnover while improving
team skill sets and morale Responsible for multimillion dollar company inventory, tools, and vehicles Generated significant sales through cold calling, networking, and other sales tactics Consistently exceeded
service goals through effective scheduling, routing, and relationship management Authored company sales and
service reports and presented to senior leadership Delivered exceptional customer
service resulting in
client satisfaction, repeat business, and referrals Resolved customer
service inquiries in a timely, positive, and professional manner Built and
strengthened relationships with key
clients, partners, and industry leaders Consistently promoted and awarded for excellence in sales, customer
service, and leadership
Administrative Assistant — Duties & Responsibilities Provide administrative support across a variety of industries including insurance, law, medicine, and sales Train new
team members ensuring they understand the brand and adhere to company policies and procedures Oversee daily office administration resulting in efficient, effective, and on - budget operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and
services Manage travel arrangements, itineraries, and other logistics for company leadership and
clients Develop and
strengthen relationships with outside vendors, partners, customers, and community leaders Responsible for accounts receivable, accounts payable, payroll, and company budgets Handle telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Strictly adhere to all department budgets and project timelines Provide data entry, billing, and
client account maintenance
services Manage corporate correspondence and reception duties including telephone and in - person
service Responsible for tracking and replenishing office supplies and products Provide exceptional in - person, telephone, and internet customer
service resulting in
client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing
clients Perform all duties with positivity, professionalism, and integrity
Accountant — Duties & Responsibilities Trained in corporate finance and accounting with a proven record of academic excellence Maintain proficiencies in industry accounting software including QuickBooks Online Pro and PTS Skilled in financial management and customer
service best practices Oversee company payroll, P&L statements, credit cards, savings accounts and general ledger Provide exceptional customer
service resulting in
client loyalty and referrals Build and
strengthen professional relationships with
clients, vendors, and corporate partners Responsible for corporate cash flow, inventory, and other assets Create spreadsheets tracking sales, customer
service, accounting, and other activities and data Author and present reports regarding corporate financial health, customer
service operations, and sales Train junior
team members ensuring they understand the brand and adhere to corporate protocols Perform all duties in a professional, positive, and timely manner
Customer
Service Specialist — Duties & Responsibilities Provide customer service across a variety of industries including insurance, tourism, marketing, and retail Train new team members ensuring they understand the brand and adhere to company policies and procedures Oversee customer service personnel resulting in efficient and effective operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop and strengthen relationships with outside vendors, partners, and community leaders Provide exceptional in - person, telephone, and internet customer service resulting in client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing clients Collaborate with junior team members to create the best consumer experience possible Handle telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Responsible for accounts receivable, accounts payable, payroll, and company budgets Strictly adhere to all department budgets and project timelines Provide data entry, billing, and client account maintenance services at 60 to 65 words per minute (wpm) Manage corporate correspondence and reception duties including telephone and in - person
Service Specialist — Duties & Responsibilities Provide customer
service across a variety of industries including insurance, tourism, marketing, and retail Train new team members ensuring they understand the brand and adhere to company policies and procedures Oversee customer service personnel resulting in efficient and effective operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop and strengthen relationships with outside vendors, partners, and community leaders Provide exceptional in - person, telephone, and internet customer service resulting in client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing clients Collaborate with junior team members to create the best consumer experience possible Handle telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Responsible for accounts receivable, accounts payable, payroll, and company budgets Strictly adhere to all department budgets and project timelines Provide data entry, billing, and client account maintenance services at 60 to 65 words per minute (wpm) Manage corporate correspondence and reception duties including telephone and in - person
service across a variety of industries including insurance, tourism, marketing, and retail Train new
team members ensuring they understand the brand and adhere to company policies and procedures Oversee customer
service personnel resulting in efficient and effective operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop and strengthen relationships with outside vendors, partners, and community leaders Provide exceptional in - person, telephone, and internet customer service resulting in client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing clients Collaborate with junior team members to create the best consumer experience possible Handle telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Responsible for accounts receivable, accounts payable, payroll, and company budgets Strictly adhere to all department budgets and project timelines Provide data entry, billing, and client account maintenance services at 60 to 65 words per minute (wpm) Manage corporate correspondence and reception duties including telephone and in - person
service personnel resulting in efficient and effective operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and
services Develop and
strengthen relationships with outside vendors, partners, and community leaders Provide exceptional in - person, telephone, and internet customer
service resulting in client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing clients Collaborate with junior team members to create the best consumer experience possible Handle telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Responsible for accounts receivable, accounts payable, payroll, and company budgets Strictly adhere to all department budgets and project timelines Provide data entry, billing, and client account maintenance services at 60 to 65 words per minute (wpm) Manage corporate correspondence and reception duties including telephone and in - person
service resulting in
client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing
clients Collaborate with junior
team members to create the best consumer experience possible Handle telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Responsible for accounts receivable, accounts payable, payroll, and company budgets Strictly adhere to all department budgets and project timelines Provide data entry, billing, and
client account maintenance
services at 60 to 65 words per minute (wpm) Manage corporate correspondence and reception duties including telephone and in - person
serviceservice
Medical Sales Respresentative — Duties & Responsibilities Experienced manager with a background in sales, marketing, and customer
service Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Design and implement comprehensive marketing campaigns and all collateral materials Direct company charitable events creating community goodwill and respect for the brand Author and distribute company newsletter, press releases, and other official correspondence Consistently meet or exceed sales goals through networking, in personal sales, cold calling, and other tactics Generate company record of $ 8 million in sales while doubling
client base Conduct research on prospective leads and existing
clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to
clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Develop and lead training in customer
service and sales best practices resulting in enhanced
team skill sets Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and
strengthen relationships with key
clients, partners, and community leaders Provide exceptional customer
service resulting in
client satisfaction and repeat business Serve on multiple strategic planning committees to guide business development initiatives Represent company brand with poise, integrity, and positivity
Customer
Service Representative — Duties & Responsibilities Oversee customer service and IT support across a variety of industries and settings Responsible for 24 hour, 7 days per week help desk management for both clients and team members Utilize interpersonal skills and advanced IT knowledge in service of national and international clients Direct team of IT and customer service professional handling inquiries and escalations in a timely manner Responsible for Level 1, 2, and 3 service across a variety of highly technical IT matters Document customer service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and pos
Service Representative — Duties & Responsibilities Oversee customer
service and IT support across a variety of industries and settings Responsible for 24 hour, 7 days per week help desk management for both clients and team members Utilize interpersonal skills and advanced IT knowledge in service of national and international clients Direct team of IT and customer service professional handling inquiries and escalations in a timely manner Responsible for Level 1, 2, and 3 service across a variety of highly technical IT matters Document customer service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and pos
service and IT support across a variety of industries and settings Responsible for 24 hour, 7 days per week help desk management for both
clients and
team members Utilize interpersonal skills and advanced IT knowledge in
service of national and international clients Direct team of IT and customer service professional handling inquiries and escalations in a timely manner Responsible for Level 1, 2, and 3 service across a variety of highly technical IT matters Document customer service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and pos
service of national and international
clients Direct
team of IT and customer
service professional handling inquiries and escalations in a timely manner Responsible for Level 1, 2, and 3 service across a variety of highly technical IT matters Document customer service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and pos
service professional handling inquiries and escalations in a timely manner Responsible for Level 1, 2, and 3
service across a variety of highly technical IT matters Document customer service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and pos
service across a variety of highly technical IT matters Document customer
service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and pos
service activities, update
client accounts, and follow up as needed Build and
strengthen professional relationships with
clients and partners resulting in loyalty and strong revenue Responsible for departmental budget,
team workflows, and IT inventory management Hire and train employees in customer
service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and pos
service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing
clients Study internal literature to become an expert on products and
services Represent company brand with poise, integrity, and positivity
Social
Service Specialist — Duties & Responsibilities Trained in social service with a focus on crisis intervention, rehabilitation, public safety and criminal justice Oversee mediation, life skills, and practical guidance for clients facing personal challenges Set client goals and provide benchmarks and action plans for achieving success Coordinate confidential patient information in an accessible and organized fashion Provide administrative support services across a variety of human services settings Represent company brand with poise, integrity, and positivity Responsible for client and staff schedules ensuring timely and efficient daily operations Set and strictly adhere to all department budgets and project timelines Handle accounts receivable, accounts payable, QuickBooks, billing, and reimbursements Responsible for tracking and replenishing office supplies Study internal literature to become an expert on products and services Develop and strengthen relationships with partner agencies, coworkers, and community leaders Train new team members ensuring they understand the brand and adhere to company policies and procedures Perform all duties with positivity, integrity, and professi
Service Specialist — Duties & Responsibilities Trained in social
service with a focus on crisis intervention, rehabilitation, public safety and criminal justice Oversee mediation, life skills, and practical guidance for clients facing personal challenges Set client goals and provide benchmarks and action plans for achieving success Coordinate confidential patient information in an accessible and organized fashion Provide administrative support services across a variety of human services settings Represent company brand with poise, integrity, and positivity Responsible for client and staff schedules ensuring timely and efficient daily operations Set and strictly adhere to all department budgets and project timelines Handle accounts receivable, accounts payable, QuickBooks, billing, and reimbursements Responsible for tracking and replenishing office supplies Study internal literature to become an expert on products and services Develop and strengthen relationships with partner agencies, coworkers, and community leaders Train new team members ensuring they understand the brand and adhere to company policies and procedures Perform all duties with positivity, integrity, and professi
service with a focus on crisis intervention, rehabilitation, public safety and criminal justice Oversee mediation, life skills, and practical guidance for
clients facing personal challenges Set
client goals and provide benchmarks and action plans for achieving success Coordinate confidential patient information in an accessible and organized fashion Provide administrative support
services across a variety of human
services settings Represent company brand with poise, integrity, and positivity Responsible for
client and staff schedules ensuring timely and efficient daily operations Set and strictly adhere to all department budgets and project timelines Handle accounts receivable, accounts payable, QuickBooks, billing, and reimbursements Responsible for tracking and replenishing office supplies Study internal literature to become an expert on products and
services Develop and
strengthen relationships with partner agencies, coworkers, and community leaders Train new
team members ensuring they understand the brand and adhere to company policies and procedures Perform all duties with positivity, integrity, and professionalism
Insurance Underwriter — Duties & Responsibilities Experienced manager with expertise in underwriting, sales, marketing, and customer
service Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Oversee health insurance underwriting determining
client insurability and company risk Discover
client needs, tailor insurance packages, and present quotes Utilize industry software to analyze risk, generate quotes, and author reports for senior leadership Build and
strengthen professional relationships with internal sales representatives and external brokers Consistently exceed sales goals through networking, in personal sales, cold calling, and other tactics Recognized and promoted for exceptional
team management, sales, and customer
service Conduct research on prospective leads and existing
clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to
clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Provide exceptional customer
service resulting in
client satisfaction and repeat business Set and strictly adhere to departmental budgets and timelines Represent company brand with poise, integrity, and positivity Continually participate in ongoing professional development opportunities to enhance skill set
Pharmaceutical Sales Representative — Duties & Responsibilities Direct pharmaceutical sales, marketing, and customer
service ensuring professional and profitable operations Consistently recognized as company leader in sales, customer
service, and
team development Set and strictly adhere to departmental budgets and project timelines Negotiate lucrative contracts with
clients, vendors, and suppliers Generate record breaking sales through networking, in personal sales, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Build and
strengthen relationships with key
clients, partners, and industry leaders Maintain 100 % customer satisfaction by maintaining friendly, supportive contact with existing
clients Study internal literature to become an expert on pharmaceutical products Conduct research on prospective leads and existing
clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to
clients based on their specific needs and styles Maintain records of site visits to potential and existing
clients to assist in assessing their future needs Collaborate with junior level sales people to develop action plans to govern their performance Train junior
team members in sales and customer
service best practices Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Represent company brand with poise, integrity, and positivity
Account Executive — Duties & Responsibilities Direct pharmaceutical sales, marketing, and customer
service ensuring professional and profitable operations Consistently recognized for excellence in sales, customer
service, and
team leadership Design and implement marketing campaigns including commercials and collateral materials Set and strictly adhere to departmental budgets and project timelines Negotiate lucrative contracts with medical facilities, third party vendors, and other industry leaders Designed and implemented award winning staff development and recognition programs Serve as community liaison offering health and pharmaceutical education at various speaking engagements Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Generate record breaking sales through networking, in personal sales, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Build and
strengthen relationships with key
clients, partners, and community leaders Develop a rapport with customers and orient them to various products and
services Maintain 100 % customer satisfaction by maintaining friendly, supportive contact with existing
clients Study internal literature to become an expert on products and
services Conduct research on prospective leads and existing
clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to
clients based on their specific needs and styles Maintain records of site visits to potential and existing
clients to assist in assessing their future needs Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Represent company brand with poise, integrity, and positivity
Sales Manager — Duties & Responsibilities Experienced sales manager with expertise in sales, marketing, and customer
service across a variety of industries Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Consistently exceed sales goals through networking, in personal sales, cold calling, and other tactics Increased new account generation and sales by 300 % within one year at Decisionmark Recognized and promoted for exceptional sales results,
team management, and customer
service Conduct research on prospective leads and existing
clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to
clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Develop and lead training in customer
service and sales best practices resulting in enhanced
team skill sets Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and
strengthen relationships with key
clients, partners, and community leaders Provide exceptional customer
service resulting in
client satisfaction and repeat business Proficient in Photo Shop, SalesForce.com, Microsoft Office Suite, and other computer software Represent company brand with poise, integrity, and positivity
Clerk — Duties & Responsibilities Provide office management and administrative support across a variety of industries and settings Train new
team members ensuring they understand the brand and adhere to company policies and procedures Oversee daily office administration resulting in efficient, effective, and on - budget operations Manage marketing, sales, customer
service, and corporate accounting functions Responsible for accounts receivable, accounts payable, payroll, and company budgets Oversee product inventory, quality control, billing, shipping, and
client account maintenance
services Study internal literature to become an expert on products and
services Analyze
client needs and craft product presentations to their specifications Consistently recognized and promoted for excellence in sales, customer
service, and
team management Prepare and maintain activity reports,
client information, and other pertinent data in an organized manner Manage corporate correspondence and reception duties including telephone and in - person
service Responsible for tracking and replenishing office supplies and products Develop and
strengthen relationships with
clients, vendors, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing
clients Represent company brand with poise, integrity, and positivity
Business Manager — Duties & Responsibilities Recruit, train, and direct customer
service, sales, and administrative personnel ensuring profitable operations Study internal literature to become an expert on products and
services Encourage high customer retention by maintaining friendly, supportive contact with existing
clients Build and
strengthen relationships with key
clients, industry figures, and community leaders Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Negotiate contracts and agreements with vendors, distributors, and partners Support human resources department through benefit administration and performance evaluations Set and strictly adhere to company budgets and project timelines Direct special projects from conception to marketplace rollout Analyze and streamline organization structure, workflow,
team metrics, and
client database Implement training and development programs to reinforce branding and develop
team skillsets Design and execute employee recognition program to boost morale and individual efficacy Create an atmosphere of respect, professionalism, and dedication to company goals Represent company brand with poise, integrity, and positivity Consistently promoted and awarded for excellence in management, sales, and customer
service
Administrative Assistant — Duties & Responsibilities Provide administrative support across a variety of industries including education, accounting, and medicine Train new
team members ensuring they understand the brand and adhere to company policies and procedures Oversee daily office administration resulting in efficient, effective, and on - budget operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and
services Manage travel arrangements, itineraries, and other logistics for company leadership and
clients Develop and
strengthen relationships with outside vendors, partners, customers, and community leaders Responsible for accounts receivable, accounts payable, payroll, and company budgets Oversee medical billing, confidential patient records, and medical
team support Responsible for the development and implementation of emotional, physical, and developmental plans for patients Strictly adhere to all department budgets and project timelines Provide data entry, billing, and
client account maintenance
services Manage corporate correspondence and reception duties including telephone and in - person
service Responsible for tracking and replenishing office supplies and products Craft employee handbooks, staff development programs, and recognition programs Provide exceptional in - person, telephone, and internet customer
service resulting in
client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing
clients
Administrative Assistant — Duties & Responsibilities Provide office management and administrative support across a variety of industries and settings Design and implement business model for national retail distribution business Train new
team members ensuring they understand the brand and adhere to company policies and procedures Oversee daily office administration resulting in efficient, effective, and on - budget operations Manage marketing, sales, customer
service, and corporate accounting functions Responsible for accounts receivable, accounts payable, payroll, and company budgets Oversee product inventory, billing, shipping, and
client account maintenance
services Study internal literature to become an expert on products and
services Analyze
client needs and craft product presentations and packages to their specifications Consistently recognized for excellence in sales, marketing, and
team management Prepare and maintain sales activity reports,
client information, and other pertinent data in an organized manner Manage corporate correspondence and reception duties including telephone and in - person
service Responsible for tracking and replenishing office supplies and products Develop and
strengthen relationships with
clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing
clients Represent company brand with poise, integrity, and positivity
Project Manager — Duties & Responsibilities Oversee 1,000 employee call center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance
team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management
teams Train and lead release
teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer
service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and
strengthen relationships with key
clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and
services Ensure customer satisfaction by maintaining friendly, supportive contact with existing
clients Study internal literature to become an expert on products and
services Represent company brand with poise, integrity, and positivity
High Point Insurance (Red Bank, NJ) 6/2003 — 5/2005 Claims
Service Associate • Consistently recognized for excellence in customer service and team leadership • Research and resolve customer questions and concerns in a timely and effective manner • Prepare 2,000 microfiche documents for image scanning using the Mekel Index System • Update and maintain claims for 200 representatives using the Attachmate system • Responsible for handling 500 customer account records for auto, home, and water craft policies • Build and strengthen professional relationships with clients resulting in referrals and client
Service Associate • Consistently recognized for excellence in customer
service and team leadership • Research and resolve customer questions and concerns in a timely and effective manner • Prepare 2,000 microfiche documents for image scanning using the Mekel Index System • Update and maintain claims for 200 representatives using the Attachmate system • Responsible for handling 500 customer account records for auto, home, and water craft policies • Build and strengthen professional relationships with clients resulting in referrals and client
service and
team leadership • Research and resolve customer questions and concerns in a timely and effective manner • Prepare 2,000 microfiche documents for image scanning using the Mekel Index System • Update and maintain claims for 200 representatives using the Attachmate system • Responsible for handling 500 customer account records for auto, home, and water craft policies • Build and
strengthen professional relationships with
clients resulting in referrals and
client loyalty
Administrative Assistant — Duties & Responsibilities Provide office management and administrative support across a variety of industries and settings Consistently promoted for excellence in both educational and for - profit industries Train new
team members ensuring they understand the brand and adhere to company policies and procedures Manage large staffs of sales and customer
service professionals, administrative personnel, and volunteers Oversee daily office administration and special events ensuring effective and efficient operations Author and present various departmental progress and accounting reports to senior leadership Manage accounts payable / receivable, budgets, and other accounting functions Support sales, marketing, and customer
service personnel ensuring profitable operations Design and implement marketing and sales strategies resulting in significant company revenues Serve as liaison between multiple departments and senior leadership Manage corporate correspondence and reception duties including written, telephone, and in - person
service Develop and
strengthen relationships with
clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing
clients Organize conference calls, meetings, and travel arrangements Study internal literature to become an expert on products and
services Represent company brand with poise, integrity, and positivity
GMR Marketing (New Berlin, WI) 5/1998 — 4/2001 Account Management,
Client Services • Oversaw marketing campaigns for Philip Morris, Miller, Reynolds, Church, and Dwight • Built and strengthened client relationships through effective customer service • Consistently promoted due to exemplary sales, service, and marketing efforts • Directed marketing team guaranteeing efficient and professional oper
Client Services • Oversaw marketing campaigns for Philip Morris, Miller, Reynolds, Church, and Dwight • Built and
strengthened client relationships through effective customer service • Consistently promoted due to exemplary sales, service, and marketing efforts • Directed marketing team guaranteeing efficient and professional oper
client relationships through effective customer
service • Consistently promoted due to exemplary sales,
service, and marketing efforts • Directed marketing
team guaranteeing efficient and professional operations
Account Executive — Duties & Responsibilities Direct pharmaceutical sales, marketing, and customer
service ensuring professional and profitable operations Consistently recognized as company leader in sales, customer
service, and
team development Design and implement marketing campaigns including commercials and collateral materials Set and strictly adhere to departmental budgets and project timelines Negotiate lucrative contracts with medical facilities, third party vendors, and other industry leaders Designed and implemented award winning staff development and recognition programs Serve as community liaison offering health and pharmaceutical education at various speaking engagements Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Generate record breaking sales through networking, in personal sales, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Build and
strengthen relationships with key
clients, partners, and community leaders Develop a rapport with customers and orient them to various products and
services Maintain 100 % customer satisfaction by maintaining friendly, supportive contact with existing
clients Study internal literature to become an expert on products and
services Conduct research on prospective leads and existing
clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to
clients based on their specific needs and styles Maintain records of site visits to potential and existing
clients to assist in assessing their future needs Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Represent company brand with poise, integrity, and positivity
Geographic Information System Analyst — Duties & Responsibilities Serve as geographic system analyst responsible for major nationwide mapping and assessment projects Recruit, train, and direct junior
team members ensuring they understand the brand and corporate protocols Set and strictly adhere to departmental and project budgets and schedules Maintain comprehensive records detailing project schedules, geographic information, and other pertinent data Consistently meet and exceed company goals through strong managerial skills Complete all phases of cartographic mapping and database management on 25 Digital Flood Oversee Insurance Rate Map countywide studies in association with FEMA's map modernization process Enhance PBS&J's Floodmap Desktop version 9.3 with an automated cross-section annotation process Create FMD tools and a nationwide automated public land survey system attribution tool Assist in 2006 Post-Hurricane Katrina flood assessment with the Army Corps of Engineers in New Orleans Create final project maps portraying environmental impact assessment calculations associated with the Saratoga, Wyoming well field and transmission line environmental assessment Design final project maps for a hydrologic assessment of County Road 204 in Garfield County, Colorado Provide GIS / data analysis
services on a sign asset management project for the Colorado Department of Transportation Build and
strengthen relationships with key
clients, partner agencies, and community leaders Represent company brand with poise, integrity, and positivity
Logistics Director — Duties & Responsibilities Oversee logistics and daily operations of a fast paced medical testing facility Recruit, train, direct, and review 50 person staffs ensuring efficient operations Set and strictly adhere to company and departmental budgets and timelines Oversee supply and inventory while purchasing new materials as needed Coordinate shipping and receiving resulting in timely and on budget operations Increase company reach through the establishment of more than forty new routes Manage customer
service operations ensuring
client satisfaction and repeat business Build and
strengthen professional relationships with coworkers, supervisors, and industry leaders Study internal literature to become an expert on products and
services Design and implement staff development programs increasing
team skill sets Utilize staff recognition programs to build dedication and enhance morale Consistently promoted from entry level to senior management Recognized for excellence in leadership and dedication to company objectives Represent company brand with poise, integrity, and positivity
CNC Machinist / Maintenance Supervisor — Duties & Responsibilities Serve as lead CNC machinist and maintenance supervisor across a variety of industries Recruit, train, direct, and review large staffs ensuring efficient operations Set and strictly adhere to company and departmental budgets and timelines Proficient in Mach 3, CNC, Sheet Cam SC and TNG, Blade Runner Dragon Cut, CorelDraw Graphics Suite 5, CAD, Scan Pro photo to CAD software, Cam777, Quick Books Pro, and photo editing software Oversee equipment and machinery maintenance,
service, and installation Responsible for custom fabrication
services, surface preparations, and powder coating Direct commercial building maintenance and HVAC
services Oversee inventory and order replenishments as needed Manage customer
service operations ensuring
client satisfaction and repeat business Build and
strengthen professional relationships with coworkers, supervisors, and industry leaders Study internal literature to become an expert on products and
services Design and implement staff development programs increasing
team skill sets Utilize staff recognition programs to build dedication and enhance morale Recognized for excellence in leadership and dedication to company objectives Represent company brand with poise, integrity, and positivity
Customer
Service Specialist — Duties & Responsibilities Train new team members ensuring they understand the brand and adhere to company policies and procedures Oversee customer service personnel resulting in efficient and effective operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop and strengthen relationships with outside vendors, partners, and community leaders Provide exceptional in - person, telephone, and internet customer service resulting in client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing clients Collaborate with junior team members to create the best consumer experience possible Handle telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Strictly adhere to all department budgets and project timelines Provide data entry, billing, and client account maintenance services as needed Perform all duties with positivity, professionalism, and in
Service Specialist — Duties & Responsibilities Train new
team members ensuring they understand the brand and adhere to company policies and procedures Oversee customer
service personnel resulting in efficient and effective operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop and strengthen relationships with outside vendors, partners, and community leaders Provide exceptional in - person, telephone, and internet customer service resulting in client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing clients Collaborate with junior team members to create the best consumer experience possible Handle telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Strictly adhere to all department budgets and project timelines Provide data entry, billing, and client account maintenance services as needed Perform all duties with positivity, professionalism, and in
service personnel resulting in efficient and effective operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and
services Develop and
strengthen relationships with outside vendors, partners, and community leaders Provide exceptional in - person, telephone, and internet customer
service resulting in client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing clients Collaborate with junior team members to create the best consumer experience possible Handle telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Strictly adhere to all department budgets and project timelines Provide data entry, billing, and client account maintenance services as needed Perform all duties with positivity, professionalism, and in
service resulting in
client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing
clients Collaborate with junior
team members to create the best consumer experience possible Handle telephone and internet sales, exchanges, cancellations, and refunds in a timely and professional manner Strictly adhere to all department budgets and project timelines Provide data entry, billing, and
client account maintenance
services as needed Perform all duties with positivity, professionalism, and integrity
Business Manager — Duties & Responsibilities Oversee daily operations, finances, and personnel for large parking company Responsible for more than 60 locations and over 400 employees Hire and train staff ensuring they understand the brand and adhere to corporate policies Instruct junior
team members in customer
service best practices Generate significant revenue through strategic marketing and sales initiatives Design and implement strategies to cut operational costs while enhancing sales Perform human resource functions including conflict resolution and benefit administration Oversee audit process, budgets, and payroll ensuring cost effective operations Consistently recognized for excellence in management, sales, and customer
service Develop and
strengthen relationships with
clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing
clients Utilize proficiencies in Amano System, Federal ADP Shark Bite, and Ticket Tech Represent company brand with poise, integrity, and positivity