Metrics:
Successful customer loyalty programs are all about the data: collecting, analyzing and applying information.
Not exact matches
Successful loyalty programs require active participation from both parties: Not only do
customers have to participate, you and your staff must also be active in listening to their needs and desires.
Strong
customer experiences are the foundation of any
successful restaurant, not to mention its
loyalty program.
Why
customer loyalty programs most often fail and what to do differently to be
successful.
But not all
customer loyalty programs are
successful.
UltraPet also has a very
successful rewards
program to promote
customer loyalty among its other brands.
Customer -
Loyalty Program Fundamentals helps sales associates understand their roles in a successful loyalty program and how — and why — they should parti
Loyalty Program Fundamentals helps sales associates understand their roles in a successful loyalty program and how — and why — they should parti
Program Fundamentals helps sales associates understand their roles in a
successful loyalty program and how — and why — they should parti
loyalty program and how — and why — they should parti
program and how — and why — they should participate.
Professional Duties & Responsibilities Directed all daily operations,
customer service, personnel, and finances for multiple hotels and resorts Designed and implemented marketing and sales campaigns resulting in increased business Planned and executed
successful community events which enhanced brand awareness Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Recruited, trained, and oversaw
customer service personnel, kitchen staff, and cleaning crews Set company budgets, maintained profit / loss statements, and ensured overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiated contracts and agreements with suppliers securing quality products at low prices Performed site inspection tours as well as potential client tours Built and maintained highly profitable corporate accounts Ensured compliance with all applicable health and safety regulations Created employee development
programs building staff skill sets and value Utilized employee recognition tactics to build morale and company
loyalty Crafted an atmosphere of respect, professionalism, and dedication to excellence Developed a loyal client base through excellent
customer service and a quality guest experience Built and strengthened relationships with clients, staff, and community leaders Performed administrative duties such as data entry, filing, faxing, and phones as needed
Resort Manager — Duties & Responsibilities Directed all daily operations,
customer service, personnel, and finances for multiple hotels and resorts Increased Guest Services scores by 21 % and Guest
Loyalty Program enrollment by 138 % Consistently ranked as one of the top 50 sales agents throughout the United States Oversaw human resources, accounting, marketing, special events, and sales efforts Planned and executed
successful community events which enhanced brand awareness Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Set company budgets, maintained profit / loss statements, and ensured overall financial health Performed site inspection tours as well as potential client tours Built and maintained highly profitable corporate accounts Ensured compliance with all applicable health and safety regulations Created employee recognition and development
programs building staff dedication, skill sets, and value Crafted an atmosphere of respect, professionalism, and dedication to excellence Developed a loyal client base through excellent
customer service and a quality guest experience Built and strengthened relationships with clients, staff, vendor, and community leaders Performed administrative duties such as data entry, filing, faxing, and phones as needed
Professional Duties & Responsibilities Directed all daily operations,
customer service, personnel, and finances for varied restaurants Designed and implemented marketing and sales campaigns resulting in increased business Planned and executed
successful community events which enhanced brand awareness Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Recruited, trained, and oversaw assistant managers, hosts, waiters, and kitchen staff Set company budgets, maintained profit / loss statements, and ensured overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiated contracts and agreements with suppliers securing quality products at low prices Ensured compliance with all applicable health and safety regulations Created employee development
programs building staff skill sets and value Utilized employee recognition tactics to build morale and company
loyalty Crafted an atmosphere of respect, professionalism, and dedication to excellence Developed a loyal client base through excellent
customer service and a quality product Ensured staff compliance with corporate food and beverage standards of excellence Built and strengthened relationships with clients, staff, and community leaders Performed administrative duties such as data entry, filing, faxing, and phones as needed
Professional Experience Audi of America (Herndon, VA & Auburn Hills, MI) 8/2006 — Present Manager, After Sales Marketing & Communications • Develop and guide the strategic direction and
successful implementation of after sales marketing
programs impacting
customer loyalty and market share growth • Execute CRM systems delivering one - to - one
customer messaging • Manage incentive and retention
programs inclusive of performance metric setting, measuring, and reward
program operations • Serve as lead contact for the after sales business of cross functional integration projects joining people, processes, and systems • Analyze data and market research to provide insight on
customer retention opportunities • Manage multiple departments» budget to ensure profitable financial performance • Serve as a motivational public speaker in large and intimate settings