Sentences with phrase «supervisor call center experience»

Not exact matches

As you can see in our call center supervisor resume sample, your work experience section is the most prominent part of your document.

Business Development Center Manager (Automotive) Serpentini Chevrolet - Tallmadge, OH Currently seeking a Customer Care supervisor with Call Center management / sales experience to fill a team leader...

Tags for this Online Resume: excellent customer service, experienced trainer, supervisor, interpersonal skills, IT professional, Call center experience

I have trained and developed call center agents and supervisors to provide a quality customer service experience with a commitment in providing a positive representation of the companies that I have served.

Seeking an Environmental Scientist position that will use my experience as a call center supervisor and trainer / coach with excellent analytical and problem solving skills.

Experienced training specialist, coach, sales supervisor and manager with over 8 years call center experience seeks to acquire a full time, permanent position in a management or training specialist capacity with a growing and progressive company.

I am a seasoned voice communications specialist, call center supervisor and operations manager with over 25 years of administrative and management experience and a record of key accomplishments in Customer Service, Documentation / Training, PBX / VM Programming, Problem Resolution, Project Management, Technical Procedures, and Vendor Relations.

Seasoned voice communications specialist, call center supervisor and operations manager with over 25 years of administrative and management experience and a record of key accomplishments in many areas.

I am very flexible in the customer service / call center environment where my experience includes call center representative, call center trainer, and call center supervisor.

* 11 years of experience in high volume customer support call centers, 3 of those as a supervisor.

Tags for this Online Resume: hotel night auditor, accurate cash handling, cashier experience, excellent student, call center, supervisor, home networking

Professional Experience ABC Debt Relief (City, ST) 12/2006 — 11/2011 Client Service Manager • Responsible for overseeing daily operations of a 35 Account Manager call center ensuring effective operations • Recruit and train new sales and customer service employees in industry best practices and company policies • Strictly enforce compliance with all applicable laws, industry regulations, and corporate protocols • Provide exceptional customer service and professional guidance in the area of debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity with inbound and outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduce client