Sentences with phrase «support call center team»

Not exact matches

When customers call for support, they are routed to their assigned team, instead of being assigned to a random rep at the least busy center in the country, as is typical in the industry.

Or you can contact our call center and ask a support team member to submit your order for you.

The Bank of Internet has a customer support team at headquarters available by phone on weekdays only, and the bank also has a third - party call center to provide around - the - clock phone support.

He is also a member of the three doctor on call support team for emergency surgery at the Pieper Memorial Veterinary Center.

Provided 24x7 day to day business support of multiple client accounts and operational support teams located in 4 call centers across the United States, including 4 Center Managers, 5 Shift Supervisors, 8 Supervisors and 175 CCRs.

To work in the call center technical support team at an executive position and handle all technical issues related to computers, laptops, printers, and scanners.

Lead a team of 25 to 30 technicians that supported the users of the United Parcel Service's online software in a call center environment.

Oversaw daily call center activities and supervised a team of customer service representatives who provided call center support to the company's customers.

Challenged to drive productivity and efficiency improvements within the Houston Product Support Call Center, Pune - India Call Center and the professional services team.

2nd Level Hardware Support Team Lead - New product teardown, engineering support, knowledge base author / valuator, review service manuals prior to launch, support sales, customer relations, front line call center, hold team technical meetings on a bi-monthlySupport Team Lead - New product teardown, engineering support, knowledge base author / valuator, review service manuals prior to launch, support sales, customer relations, front line call center, hold team technical meetings on a bi-monthly baTeam Lead - New product teardown, engineering support, knowledge base author / valuator, review service manuals prior to launch, support sales, customer relations, front line call center, hold team technical meetings on a bi-monthlysupport, knowledge base author / valuator, review service manuals prior to launch, support sales, customer relations, front line call center, hold team technical meetings on a bi-monthlysupport sales, customer relations, front line call center, hold team technical meetings on a bi-monthly bateam technical meetings on a bi-monthly basis.

Call Center Dynamic, focused and energetic Customer Service and Support professional with demonstrated experience managing customer service, technology and billing administration initiatives, with proven track record of calming presence under fast - paced, high - demand environments, working both independently and as part of a team.

Provided wide variety of technical hardware, software and MLS software support for 6500 + users, utilizing Call Center Support Representatives, Technical Support Representatives, and Software Developmensupport for 6500 + users, utilizing Call Center Support Representatives, Technical Support Representatives, and Software DevelopmenSupport Representatives, Technical Support Representatives, and Software DevelopmenSupport Representatives, and Software Development Team.

Call Center Administrator Do you love coaching and supporting a team to help them achieve their maximum potential?

Dell Tech Support Call Center 2001 Level 2 Manager Managed a team of 25 to 30 technicians, and provided coaching and mentoring for each employee

Sample Customer Service Manager Resume Create Resume EXPERIENCE March 2007 — March3008 Koi Santa Monica, CA — Customer Service Manager / Retail Coordinator * Manage inbound call center — including goal setting, escalated calls, product knowledge and sales strategies * Support outside sales team.

Performed call center support and helpdesk team lead support in a fast - paced, 24x7, deadline oriented environment including software / hardware installations, maintenance, upgrades, and troubleshooting.

Tags for this Online Resume: Call Center, National Security, National Security Agency, Project Management, Project Manager, Security, Support, Team Lead

Tags for this Online Resume: Customer Service, Lead Agent, Call Center Manager, Account Rep, Senior Rep, Account Manager, Support, Account Management, Billing, Management, NCR, Team Lead, Business Objects

Tags for this Online Resume: Customer Service, Technical Support, Team Lead, Helpdesk, Call Center, Desktop Support

Areas of expertise: * Customer Retention Customer Service & Support Customer Relationship Management * Operations Management * Cross-Functional Team Leadership Productivity / Process Improvement * Call Center Operations * Tea...

PROFESSIONAL SUMMARY Developed, tested, and implemented call center applications Managed staff and provided guidance and support Lead effort for data center server consolidations globally Lead server and storage refreshes with business, operations, technical teams, and vendors Presented Bi-weekly Sponsor presentations to Sr..

Tags for this Online Resume: Telecom, Avaya, PBX, MCSE, Desktop Support, Microsoft Office, Documentation, Team Player, Communication Manager, Avaya Site Administration, Windows 7, Windows 8, Server 2008, Server 2012, Verint, Uptivity, Call Center, Agent Login, Voicemail, Ayava Aura, AVST, VDN, Vector, Route Pattern, Trunk Group, Media Gateway, EC500

Core Competencies Customer Service / Support • Foster Strong Customer Relations • Brand Development • Team Trainer Communications • Call Center Experience • Poised and Professional • Accurate and Dependable

Tags for this Online Resume: Technical Support, Coaching, Quality Assurance, Call Center, Seattle, WA, Team Building, Management, Customer Service, Leadership, Escalations, Change & Innovation, Strategic Thinking, Customer Focus, Career Building

Dedicated, accomplished call center / customer care support executive with a proven record of success and 14 + years of making a positive impact on team's productivity and performance in a call center setting.

Career Summary Experienced and skilled manager that has led and managed high - volume, fast - paced, and goal - oriented call center teams and departments in the fields of customer service, product returns, support, and sales.

Energetic leader with 25 + years of customer service experience leading successful teams both business to business and business to consumer in multiple areas including sales, customer service and technical support in a call center environment.

Accomplished Call Center Operations Manager with over 15 years experience in Customer Service Support and Operations Management looking to leverage innovative leadership skills with the ability to build organizational teams and implement business processes.

Tags for this Online Resume: Automation, Management, Manufacturing, Metrics, Support, Technical Support, Applications, customer service, Service, Conflict Resolution, Team Building, Call Center, Processes & Procedures

Key strengths include over 15 years Engineering Support for Voicemail & Telecom Systems, project management, customer service, telecommunication testing and training, call center support, problem solving, analysis, and team player abiSupport for Voicemail & Telecom Systems, project management, customer service, telecommunication testing and training, call center support, problem solving, analysis, and team player abisupport, problem solving, analysis, and team player abilities.

Professional Summary Accomplished Call Center Manager with proven success in leading a large customer support organization and successful call center of 80 - 125 staff taking inbound customer contacts for Unemployment Insurance using a Centurion CARES communication platform, and building a strong workforce management team while training for improvement of metrics such as AHT (average handle time) and ASA (average speed to anCall Center Manager with proven success in leading a large customer support organization and successful call center of 80 - 125 staff taking inbound customer contacts for Unemployment Insurance using a Centurion CARES communication platform, and building a strong workforce management team while training for improvement of metrics such as AHT (average handle time) and ASA (average speed to Center Manager with proven success in leading a large customer support organization and successful call center of 80 - 125 staff taking inbound customer contacts for Unemployment Insurance using a Centurion CARES communication platform, and building a strong workforce management team while training for improvement of metrics such as AHT (average handle time) and ASA (average speed to ancall center of 80 - 125 staff taking inbound customer contacts for Unemployment Insurance using a Centurion CARES communication platform, and building a strong workforce management team while training for improvement of metrics such as AHT (average handle time) and ASA (average speed to center of 80 - 125 staff taking inbound customer contacts for Unemployment Insurance using a Centurion CARES communication platform, and building a strong workforce management team while training for improvement of metrics such as AHT (average handle time) and ASA (average speed to ans...

Tags for this Online Resume: Acquisitions, Call Center, Intel, Management, POS, Product Management, Satellite, Support, Team Lead, Technical Support

Tags for this Online Resume: Support, Call Center, Customer Service, Process Improvement, Sales, Sales Calls, Sales Reports, Scheduling, Team Lead, Complaints

Summary of Qualification Extensive Program and Project Management experiences and skills in IT, Operations, Sales, Marketing, Direct Marketing / Direct Response Call Center and Home Security / Home Automation Call Center organizations, but most importantly wanted to highlight that I possess an attention to the details with a deep commitment to being part of a team and supporting all team members by going the extra mile for succ...

Administrative support, Articulate, attention to detail, call center, cash receipts, Cash flow analysis, Cash flow, cash management, interpersonal, communication skills, Excellent communication, Interpersonal skills, Creative problem solver, client, client relations, Customer relations, customer satisfaction, excellent customer service, Customer service, delivery, documentation, financial reports, Financial reporting, funds, Human resource, insurance, maintain inventory, marketing, MS Windows, Works, Multi-tasking, order office supplies, policies, profit and loss, quality, Quick learner, reconciling, Relationship building, repairs, safety, sales, Strategic, team - player, phone, phone etiquette, Answer Phones, workflow

Tags for this Online Resume: Executive, Customer Satisfaction, Customer Relations, Professional Services, Consulting, Technology, Software, Global Support, Operations, Contact Center Software, Call Center, Strategy, Team Building, Large Budgets, Project Management, Collections, Financial Services, Capital One, Aspect, Navy

Tags for this Online Resume: Multitasking, NOC, Connectivity, Modems, Networking, Routers, Team Lead, Troubleshooting, Call Center, Customer Service, CRM, Remedy, Technical Support, Alameda County, Contra Costa County

Teletech, City • NY 2009 — Present Customer Support Representative Oversee Customer Service support lines in high volume Call Center and part of a diverse and multi-cultural supporSupport Representative Oversee Customer Service support lines in high volume Call Center and part of a diverse and multi-cultural supporsupport lines in high volume Call Center and part of a diverse and multi-cultural supportsupport team.

Customer Service / Support • Call Center Supervision • Brand Development • Team Leadership Communications • Mentoring • Process Streamlining • Customer Relations • Operations Improvement

The Vitamin Shoppe Customer Care Call Center (City, NJ) 10 / 2003 — 6/2007 Technical Product Information Agent / Customer Care Associate • Oversaw all product inquiries and ensured accurate, coordinated corporate responses • Trained, managed, and supported Customer Care team and Retail Communications group • Researched and implemented product information changes with developers and vendors • Provided timely resolutions for client health complaints and product defects • Tracked late or lost shipments and corresponded with mail carriers to remedy errors • Processed returns, freight claims, and other transactions in an accurate manner • Served as liaison with vendors, retail stores, customers, and Better Business Bureau • Performed all duties in a professional, positive, and timely manner

Attended daily pre-shift meetings with Leaders of Operations, collaborated with entire management team ensuring the highest level of Call Center support.

Project Manager — Duties & Responsibilities Oversee 1,000 employee call center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positicall center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and posicenter operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positiCall Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and posiCenter Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positicall centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positicall center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and posicenter activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity