Sentences with phrase «troubleshot customer»

Proactively scheduled and performed preventative maintenance; troubleshot customer reported problems; and monitored, and prioritized tasks to maximize customer satisfaction.

Troubleshot customer service issues, sold diamonds, colored stones, finished jewelry as well as provided custom design services, and exceeded sales goals each year.

Not exact matches

Troubleshot issues over the phone for customers using Firefox, Internet Explorer, Chrome, and Safari.

Aggressively troubleshot all help desk tickets within the company's SLA and with high customer satisfaction

Troubleshot and resolved device, billing, mobile broadband and account issues escalated from customer support and other departments with a 100 % success rate.

Bridge Help, Bowbells, ND 11/2004 — 8/2011 Help Desk Agent • Responded to incoming calls for information and assistance by following a standard script • Walked customers through installation procedures and troubleshot their problems over the telephone • Created tickets for escalated issues, and ensured that they were followed up on in a consistent manner • Provided customers with information on available upgrades and ensured that they were kept updates about technical specifications • Assisted walk - in customers with their problems, including handling installations and upgrades, and software and hardware configurations

Junior Software Engineer — Software Solutions — Los Angeles, CA — 6/2007 — 10/2010 • Assisted with the development and design of user information solutions • Redesigned software for Internet applications, increasing efficiency by 15 percent • Developed requirements analysis, design, and programming for a customer support program accessed by 12 million users • Generated $ 5 million of new revenue streams within the first week of launching improved customer support programs • Identified and troubleshot malfunctions in software

KEY ACHIEVEMENTS • Troubleshot a particularly difficult transmission issue with a vehicle, which had gone undiagnosed for over 3 months • Implemented a cost estimation process, which automatically made calculations based on provided data pertaining to vehicular problems • Retained a miffed corporate customer (mishandled by another service advisor), by providing him with exceptional follow - up services • Introduced a customer scheduling system which completely diminished chances of overlapping appointments

KEY ACHIEVEMENTS • Troubleshot a telephone cable problem within seconds which had been in limbo for over 3 months • Singlehandedly converted cable television from analog to digital for 120 houses in the same neighborhood • Wrote a short booklet on educating customers about in - house cable maintenance, resulting in fewer breakdown incidents • Implemented a cable damage control process which resulted in a 50 % decrease in acquiring additional cable, and reduced costs by the same percentage

Effectively troubleshot and resolved all customer services issues.

- 3 escalation customer service to branch employees and field techs * Troubleshot and resolved customer related technical software and hardware problems in accordance with company policies and procedures via remote access email and / or phone (ATMs Desktop / Laptops Printers Servers UPS Peripherals) phones switches routers wireless and servers remotely and on - site * Collaborated with field techs to troubleshoot repair and confi...

SharePoint Administrator (09/2009 — 07/2010) • Created and maintained multiple Project Sites, Blog Site, SharePoint Sites, Sub Sites, and Pages for several departments • Worked with customers and internal teams to determine page design and layout • Designed Lists, Blogs, Wikis, Forms, Navigation Menus, Webparts, Workflows, and Permissions on SharePoint Sites • Troubleshot user reported issues on multiple SharePoint sites in a timely and effective manner • Communicated and contributed SharePoint expertise for overall system design and integration issues • Trained multiple users on SharePoint's various features and functions