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Time, My Favorite Things
My truck was towed into the Mercedes - Benz dealership on Monday January 15th I was told that I would be able to get a loaner on the next day which would have been January 16th I understand due to all the bad weather that they may have not been open on the 16th of January so I didn't worry about it on the 17th when I called to see what was going on then
turn tell me they were trying to see if they could get the warranty company to pay for the part which I was told was $ 1,400 by Frankie at this
time I asked him what about a loner car well he in
turn told me that it wouldn't take but a day to put the part on because they already had I was already been inconvenience because my truck is there I have no transportation and I work for the hospital so I have to get
back and forth to work so after Saturday morning of my mom's passing I called the dealership and spoke with the young
lady and she told me all the
time cars had been taken for people that had appointments for them now at that point I'm thinking to myself while I'm a customer as well why wasn't I call to pick up a rental car so she in
turn told me that she wouldn't have the manager call me
back and indeed he did call me
back but when he call me
back he let me know that they did have a loaner cars and that they would be closing in 30 minutes well I live in Pearland and they're over by Greenway Plaza so that was no way I would have made it to get a car and he let me know that they're trying to wait to see what the warranty company it's going to do don't steal mind you I don't have a loaner car due to the fact they were closing in 30 minutes and I needed to get a ride
back all in the same token my mom has passed so he went on to say that he had spoke with Brian from AutoNation Chrysler Jeep and he had told him that he would give him the family discount which was $ 1,200 if they were going to fix the car now mind you if the warranty company is going to fix the car they're going to charge them $ 1,200 but I was told by Frankie that I had to pay $ 1,400 to have this car fixed that I've only had two months that I had a 90 day warranty on but it doesn't cover the port so once he told me he was charging AutoNation Chrysler Jeep the 1200 I told him I didn't think that was fair to me that I would have to pay 1400 at that point when he noticed he had told me the price he would on to say that oh well it may be 1200 or it may be a little lower than 1200 and I informed him once again had to prepare things for my mother's funeral and then have to come up with $ 1,200 on repairs for a car I've only had two months I really don't think it's fair and if I have to pay the 1200 I'll have to I'll just have to come out of pocket with it but I will take it as high as I have to because if you have a 90 day warranty the car came from Mercedes - Benz Greenway Plaza someone should make it right.