The problems I encountered were: (1) obfuscation ensured lawyers were the only conduit into the system (the process is now easy to understand with all of the new services and interactive flowcharts); (2)
most of my legal fees where for services that did not require a law degree; (3) the
most expensive errors were legal errors and there was no reasonable recourse for recovery; (4) the court administration was unable to handle the volume; (5) simple but essential administrative tasks, like filing documents, required either half a day or $ 100 + for every single filing; (6) Security and privacy are completely ignored,
unlike every other
profession; (7) there is no incentive, nor is there a governing body to ensure the matter is handled in an ethical, humane, timely manner; (8) lawyers have a monopoly and charge more than the market can bear for personal litigation.
Unlike in
most states, medical assisting is not considered a licensed
profession in New York, and state law prohibits the delegation of clinical duties to any unlicensed support staff.