Sentences with phrase «when angry customers»

When angry customers contact you to ask where Book 1 is, send them a free copy and explain why you're doing what you're doing.

What to do when an angry customer calls and asks, unreasonably, that your company redo his costly order?

Not exact matches

When a menswear rental startup unexpectedly took off and sold out of its entire stock, its founders were forced to tackle a crippling supply - chain issue — and angry customers.

When customers are angry, they have the power to destroy your brand.

The training taught employees about stressful inflections, so when a customer becomes angry, employees use learned habits to move past it.

They choose a certain behavior ahead of time and follow that routine when the cue — like an angry customer — arrives.

It's a classic example of a case where Apple might be technically correct, but when taken as part of an issue that's already generated millions of angry Facebook posts, giving customers the benefit of the doubt really wouldn't hurt.

In this call center training example, realistic consequences are demonstrated when the customer becomes increasingly satisfied or angry, depending on the decisions you make.

We bought their titles expecting them to remain available for Kindle, and our customers who put them on hold for Kindle are going to be angry when their hold becomes available and the book they've waited for for weeks won't work on their device — after they were told it would!

A respectful tone when pushing for a better deal may seem like common sense, but it's tempting to play the angry customer card.

RBC got itself a whole heap of bad publicity and angry customers last week, when word got out it was outsourcing a number of its IT roles to Indian firm iGate.

Senior customer service representatives must be able to placate angry customers, even when they know the customer is wrong.

When you are presented with an angry customer, you need to do what you can to defuse the situation.

• Must be able to calmly handle angry and unhappy customers when calls are escalated to a supervisor.

For instance, if you have a knack for helping angry customers, try to remember some positive outcomes when you put this skill to use in the past.

Best of all, employees discover that when you learn how to recover trust with unhappy customers, those formerly angry bruins can become teddy bears.

«If her self - serving behavior doesn't immediately alienate customers and coworkers, when her deceptions come to light (and they always do), people will feel that much angrier and betrayed.»