Sentences with phrase «about your customer when»

You are going to start think about your customers when they switch they phones and advice other people not to buy Samsung.

Think about your customer when you write your CV and «market» yourself to them.

Not exact matches

But even in the case of 23andMe's home DNA kits, some question the morality of telling a customer he is at high risk for Alzheimer's when there's little the person can currently do about it.

The latter happens when salespeople repeat the same things to every potential customer and continue to loudly extol why they've come up with an answer to a prospect's prayers even when that customer seems underwhelmed about the product's usefulness.

When you think about it, 80 % of your revenue will come from just 20 % of your customers.»

When you think about the B2B SaaS market, you probably think about products seemingly emerging overnight, and an open environment that makes it easy for customers to search out the next big solution.

When asked by the Wall Street Journal in 2015, about a decline in legroom, JetBlue's executive VP of commercial planning replied: «I think that will be a non-issue once people see what the customer experience will be.»

Get alerts when unhappy customers are about to walk away, or assign one of your sales minions to do triage.

In this hangout, editorial director Ray Hennessey talks with branding and customer experience experts Karen Leland of Sterling Marketing Group and Brad Smith of Sage North America about how to come back when your company's reputation takes a hit.

Something clicks when you stop thinking about building your empire and start working with actual customers.

«Better R&D, better customer care and better offerings are all possible when you have better data about what your customers want — and social is an incredible source for just that,» says Howard.

In the wake of a summer filled with headlines about NSA privacy violations, alarm bells are ringing loudly at the idea of «big brother» insurance providers wanting more information about what customers do when they're behind the wheel.

When most people think of «shopping experience» they associate it with customer service and, although this does come into it, in ecommerce it's also about whether your site is enjoyable to use.

But as a company grows and after you've hired a marketing team the CEO needs to make sure his or her message is planned, synchronized with other activities in the company and designed to be released when the organization is ready to respond (such as having sales teams ready to talk about the announcement, customer service being ready to handle in - bound questions and certainly for a board to be synchronized).

«I think proactively knowing about customer problems can really help you build a long - term intuition about the important things you need to get right when you build your company.

I wrote a pretty good piece on this a while ago that's worth revisiting and, in case you're too lazy to link back, the three main suggestions are: (1) Get Past the Past as Soon as Possible; (2) Call on Your Customers While You Still Can; and (3) When You're Thinking About Quitting, Remember Why You Started.

and, in case you're too lazy to link back, the three main suggestions are: (1) Get Past the Past as Soon as Possible; (2) Call on Your Customers While You Still Can; and (3) When You're Thinking About Quitting, Remember Why You Started.

Let's think about how we can make our customers feel unique in each of their interactions, even when it comes to payment.

I can honestly say that there are times when I've been most excited by a failed promotion that taught me something critical about customer attitude and behavior.

When you deliver earlier than expected, the customer will be happy about the surprise.

When show attendees walk up, you can introduce them to your customers, who can talk about their experience with your solution.

Tell me about a time when you had to adjust to a change in direction, whether it was a new business strategy, change in a project or customer focus, or leadership at the top.

Opportunity costs are important to consider when you think about giving a customer a «deal».

Taylor explains: «When times are tough, you've got fewer new customers coming into the market, so you have to worry more about holding the loyalty of your most valuable customers.

«We truly care about our customers, and when there has been a loss of service, we bend over backwards to understand exactly what has happened, take strides to make improvements in an effort to prevent future losses of service, and can honestly identify with the experience our customers have reached out to let us know about.

When was the last time you heard the sentiments of others — customers or employees — about how the business is doing?

When a customer tweeted the company asking for clarification about a fee policy, JetBlue not only immediately responded, but also had a local representative study this man's social media photo, then walk through the airport until he could be found for a follow - up conversation.

Content created about customers provides them a great reward and benefits the entrepreneur when an excited customer begins to share such content with their own clients and prospects.

Companies are suspicious of their loyalties to the brand, concerned about paying commissions, and worried about cannibalized profits when «normal» customers start moving through affiliate channels.

Because of these common misconceptions about pricing on the part of the buying public, don't be surprised that some of your customers think you are Jack the Ripper when they find out about your markup.

They switched to fine wooden ones when they heard about a void left in the market by a retiring New York puzzle maker whose customers paid $ 300 per puzzle at a time when Richardson's mortgage payment was $ 274.

When diving into your data, think about how to drive top - line revenue growth by using data to find new customers and partners and deliver real - time value to them in unique and unexpected ways.

«When you walk into the room, if you don't know more about your business, your industry, your company, and your customers than everybody else in the world, you're lying to yourself.»

When was the last time you spent any time thinking about cancelled or lost customers?

When you talk about customer engagement, you should really be more assertive and refer to analytics like conversion rates or open rates.

«If [a customer] is going to move to another vendor, we want them to think about what they will lose when they leave.»

Can you imagine the impact when a small - business owner is able to sort through volumes of internal and external data about his or her business and then lets any employee, in any role, to make insightful decisions and engage customers more effectively?

fuboTV has been relatively quiet about its subscriber numbers since bragging about its growth rate last year, when it surpassed 71,000 paying U.S. customers.

And when his optimism waned, he read letters and emails from customers who raved about the products.

Being transparent about details like this can reduce customer frustration and help prevent anger from spilling over to social media when customers are waiting to speak to a corporate representative.

While a speed boost is helpful, a two - or three - second delay can still add up when you're talking about hundreds or thousands of customers.

Branding isn't just about the mask your company wears when dealing with prospective customers and the general public.

In many cases when customers came to IBM considering something like Ethereum or Bitcoin, they are worried about their data being stored in the larger community.

Customers intrinsically know when brands care about their experiences and when brands don't.

When customers are paying for goods at the cash register, ask how they heard about your business and keep track of what seems to be the most effective method for promoting the company.

«A lot of it — when you're first building and you have no customers — comes down to being religious about building what's relevant, not necessarily what's sexy,» says Gibbs.

Let's look at a real case study about what happens when you can read your customer's minds: Let's talk about Steve Jobs.

In the past, Facebook has been less than clear - cut when it comes to keeping their customers informed about data management.

When a customer comes to you asking about a product, an employee should start asking questions to truly establish her needs — maybe even uncovering needs she didn't know she had in the first place!

Customers should know you are serious about promoting your company, about announcing when there is a new milestone, about company news that might make them want to buy a product, not just laugh at a video.