Overview: Trello is a free project management tool that has many useful capabilities, including integration with Google Drive, real - time collaboration, and
accessibility via an application or a web browser.
Other great features include multichannel support
via phone, chat, and social networks as well as smart knowledge base suggestions, time tracking to know how long you're spending on tickets, integrated community forums, gamification for agents, mobile
accessibility, and integration with more than 30
applications you may already be using.