Not exact matches
Abide by hospital procedures in discharging
assigned duties, and put patients through
accordingly without jumping the gun as this could lead to casualties
• Create schedules for each team member, and ensure that they carry out their
duties accordingly • Manage the day to day running of the call center by ensuring that all equipment is properly sourced • Implement call center strategies and operations to ensure that the center runs appropriately • Indulge in carrying out needs assessments and performance reviews to ensure smooth operations of the call center • Oversee team members to ensure that that both inbound and outbound calls are being handled properly • Ascertain that team members meet sales goals given to them and those
assigned to the team in general • Handle ticket generation and oversight
duties, placing special focus on early resolution of clients» problems • Ascertain that all communications, records and data are timely updated and held in strict confidence
• Greeted patients and their families and guided them
accordingly • Answered phones and routed calls to appropriate person • Checked in and checked out patients • Scheduled patient appointments, tests and procedures • Performed filing and other
duties as
assigned
• Greet guests and ensure that guest service officers are
assigned to handle their queries • Look through reservations for the day, ensuring that they are properly followed up • Create and implement schedules for staff members, ensuring that they handle their work
duties accordingly • Oversee the check - in and check - out procedures, ensuring that they are run in a smooth manner • Inform guests about the facilities and services offered by the hotel and encourage them to make use of them • Perform daily facility checks to ensure that all amenities are available, and that the premises are clean and maintained • Assist guest services managers in hiring and training team members to provide exceptional hospitality services • Resolve guests» complaints and issues, aiming to ensure that repeat business opportunities