Service Dispatch Assistant — ADT, Wichita, KS — June 2011 — March 2013 • Answered inbound customer calls • Secured customer verification • Worked successfully in high - intensity and high - stakes environment • Responded to over 1000 alarm system alerts • Achieved a 96 percent
accurate verification rate with optimal response timing • Maintained consistently high call quality standards •
Received and processed automated system notifications • Forwarded verified emergency requests to licensed operators • Notified customers about non-emergency
signals