Actual results, including with respect to our targets and prospects, could differ materially due to a number of factors, including the risk that we may not obtain sufficient orders to achieve our targeted revenues; price competition in key markets; the risk that we or our channel partners are not able to develop and expand
customer bases and accurately anticipate demand from end
customers, which can result in increased inventory and reduced orders as we experience wide fluctuations in supply and demand; the risk that our commercial Lighting Products results will continue to suffer if
new issues arise regarding issues related to product quality for this business; the risk that we may experience production difficulties that preclude us from shipping sufficient quantities to meet
customer orders or that result in higher production costs and lower margins; our ability to lower costs; the risk that our results will suffer if we are unable to balance fluctuations in
customer demand and capacity, including bringing on additional capacity on a timely basis to meet
customer demand; the risk that longer manufacturing lead times may cause
customers to fulfill their orders with a competitor's products instead; the risk that the economic and political uncertainty caused by the proposed tariffs by the United States on Chinese goods, and any corresponding Chinese tariffs in response, may negatively impact demand for our products; product mix; risks associated with the ramp - up of production of our
new products, and our entry into
new business channels different from those in which we have historically operated; the risk that
customers do not maintain their favorable perception of our brand and products, resulting in lower demand for our products; the risk that our products fail to perform or fail to meet
customer requirements or expectations, resulting in significant additional costs, including costs associated with warranty returns or the potential recall of our products; ongoing uncertainty in global economic conditions, infrastructure development or
customer demand that could negatively affect product demand, collectability of receivables and other related matters as consumers and businesses may defer purchases or payments, or default on payments; risks resulting from the concentration of our business among few
customers, including the risk that
customers may reduce or cancel orders or fail to honor purchase commitments; the risk that we are not able to enter into acceptable contractual arrangements with the significant
customers of the
acquired Infineon RF Power business or otherwise not fully realize anticipated benefits of the transaction; the risk that retail
customers may alter promotional pricing, increase promotion of a competitor's products over our products or reduce their inventory levels, all of which could negatively affect product demand; the risk that our investments may experience periods of significant stock price volatility causing us to recognize fair value losses on our investment; the risk posed by managing an increasingly complex supply chain that has the ability to supply a sufficient quantity of raw materials, subsystems and finished products with the required specifications and quality; the risk we may be required to record a significant charge to earnings if our goodwill or amortizable assets become impaired; risks relating to confidential information theft or misuse, including
through cyber-attacks or cyber intrusion; our ability to complete development and commercialization of products under development, such as our pipeline of Wolfspeed products, improved LED chips, LED components, and LED lighting products risks related to our multi-year warranty periods for LED lighting products; risks associated with acquisitions, divestitures, joint ventures or investments generally; the rapid development of
new technology and competing products that may impair demand or render our products obsolete; the potential lack of
customer acceptance for our products; risks associated with ongoing litigation; and other factors discussed in our filings with the Securities and Exchange Commission (SEC), including our report on Form 10 - K for the fiscal year ended June 25, 2017, and subsequent reports filed with the SEC.
• Act as the first point of contact for
customers or users looking for solutions to their information technology problems • Coordinate and schedule information technology support
through tickets • Review incoming tickets and determine priorities by figuring out which ones need the most help • Respond to tickets by providing step by step guides or asking for additional information • Communicate with
customers to keep them in the loop about service ticket progress • Interview
customers directly or over the telephone to
acquire details of problems with their computers or peripherals • Assist
customers by working out reasons for faults and explaining why they transpired • Troubleshoot software and hardware issues including license problems, file corruption and component malfunction • Set up
new computer systems and peripherals and upgrade existing ones • Install and configure operating systems and monitor and maintain networks and systems • Set up
new user accounts and profiles and handle any corresponding password issues • Resolve incidents with peripherals such as printers, copiers and scanners • Track daily performance of systems and conduct analysis in order to improve system performances
Two Kings Tickets (
New York, NY) 07/2006 — 12/2007 Director of Business Development / Partner • Authored business plan, launched, and grew corporate sales from $ 0 to $ 500,000 in first year • Created marketing plans and sales goals focused on acquisition of corporate concierge services and social clubs • Negotiated deal to
acquire over $ 400,000 of inventory at a discounted rate, saving the company over $ 100,000 • Mentored partners on best practices of establishing business goals focusing on efficiency and revenue growth • Worked with VIP Desk to increase revenue from secondary ticket sales
through increased focus on
customer service • Designed and implemented a targeted direct marketing program to enhance and better focus sales initiatives • Managed sale of company and assets to investors