Continually ranked as one of the top U.S. law firms for client service, we have numerous mechanisms for receiving and
acting on client feedback to improve client service.
Not exact matches
Survey your
clients in real time, and
act on their
feedback.
The measures in this
Act require that the Government notify potential
clients of proposed fee increases and allow these
clients to provide
feedback on the proposals.
We've taken your
feedback on the sometimes difficult
act of getting everyone
on - board with Fear Free and have developed a whole lecture to focus
on implementation and communication of Fear Free to your
clients and your team.
Seek
client feedback, share it with the team and
act on it.
Customer Service Supervisor Duties & Responsibilities Create training / development plans for staff and service team members, providing
on - going performance
feedback Provide continuous assessment of service associates, while furnishing oversight and guidance regarding effective issue resolution and customer management techniques Interact with customers in a professional manner to improve the
client experience Perform need - based
client assessment to provide effective solution Generate referrals and consistent repeat business through effective service Maintain a strong working knowledge of the product and respective marketplace Address
client queries and resolve customer issues in an expedited manner
Act as a liaison between
clients and other staff members and departments Manage phone systems, and direct incoming calls to their appropriate channels Provide
on - site support to other staff and coordinate all daily business efforts Assist managements with various duties as assigned
Medical Affairs Liaison — Duties & Responsibilities Provide guidance and leadership with respect to the diagnosis and resolution of various issues in response to incidents reported by customers, working efficiently and effectively to implement related solutions and maintain high - quality customer service Administer all quality control functions while interacting professionally with outside contacts, including firm public relations professionals, representatives,
client associates and other parties, providing relevant information, materials and support as needed Identify and deconstruct issues utilizing honed problem resolution techniques, collaborating with other professionals to address uncovered issues and shortfalls while
acting as internal clinical and product - related expert Manage and oversee the development and implementation of critical systems and processes while coordinating support and customer service functions, working effectively to utilize all available resources and maintaining all relevant information Review proposed modifications to
client operating environments, implementing fixes and resolutions to minimize service disruptions
on an
on - going basis, clearing duplicated and out - dated entries, and performing general account management functions Participate in the administration of various organizations, clinics, associations and other groups, assessing operational strategies regularly Assist in the performance of related analyses and needs - based assessments of product gaps, service requirements and operations - related areas to develop and implement required projects while determining the feasibility and functionality of proposed solutions Collaborate with sales and marketing professionals to drive revenue growth, improve firm visibility, expand product markets and integrate valuable customer
feedback into future research and development Utilize talent among team members with effective communication and the promotion of a performance - based work environment Communicate all issues and user
feedback to members of departments teams and vendor representatives as needed Create and maintain issue - tracking and resolution databases while auditing all entries for accuracy and completeness Develop and maintain a strong working knowledge of all relevant products, services, industry trends, tools and related information Lead through example with consistent work ethic, attitude, professionalism, and commitment to firm success
My understanding has been that the purpose of this website is for therapy
clients (and former therapy
clients) to give
feedback about their therapy experience to therapists, in the hope that the therapists will listen to, think about, and take that
feedback seriously, then
act on it as needed to improve their own practices and the practices of their profession in general (such as ethical guidelines, complaint mechanisms, training practices, etc..)
Finally, you make the interesting comment that: «My understanding has been that the purpose of this website is for therapy
clients (and former therapy
clients) to give
feedback about their therapy experience to therapists, in the hope that the therapists will listen to, think about, and take that
feedback seriously, then
act on it as needed to improve their own practices and the practices of their profession in general (such as ethical guidelines, complaint mechanisms, training practices, etc.)»