«By looking at
multiple targets, or
watching targets move over time, we can get a much better view of what's
actually happening within complex living systems,» Cutrale said.
I've
watched that entire FFXIV documentary before,
actually multiple times, and IMO its should be required viewing for everyone involved in the industry, it teaches how to see signs of a screw up coming, how to repair a damaged brand, how to restore faith in your customers, and possibly most importantly, how to communicate effectively with your audience and not leave them in the dark (Looking at your DBG with EQN!!!)