Professional Experience Xap Corporation (Los Angeles, CA) 2008 — 2009 Client Success Leader / Implementation Manager • Managed the client experience in the
design, development, implementation, operation, and maintenance of college and career planning portals for state - based education
agencies • Generated statements of work and project plans, tracking and reporting progress of portal development against functional
design plans and timelines • Developed and implemented standardized implementation reporting features to monitor performance against common benchmarks • Presented project summaries to senior management and key stakeholders, addressing project status, risk analyses and mitigation plans • Conducted post-implementation analysis to
streamline future efforts, installing change management processes for future project success