Social customer service company Conversocial partnered with New York University on research that found that more than one - third of all tweets to companies were
about customer service issues, but that only three percent incorporated the company's Twitter username with the @ symbol.
While I know most businesses talk
about customer service, we really live and breathe it here.
The CEO and angel investor provides sensible thoughts
about customer service in a world that's being flipped upside - down by social technologies.
High - level managers need to set an example by communicating
about customer service issues, procedures and technologies on a regular basis.
Greg and I chatted a lot
about customer service and how important it was in today's economy.
Dr. Serhan Ili shared these thoughts
about customer service on LinkedIn the other day.
One team created a takeoff on Reader's Digest, teaching
about customer service under such familiar headings as «Laughter, the Best Medicine» and «Points to Ponder.»
There is another, more subtle effect of cost - cutting, when managers anxious about budgets restrict — deliberately or not — front - line employees» ability to make decisions
about customer service.
The shares have since recovered, but Buffett may still field questions
about the customer service debacle during Berkshire's meeting Saturday.
How dealing with angry customers can be an opportunity to show the world how your company cares
about customer service.
We're not talking here about just
about customer service, responding to customer - initiated questions, complaints, returns, exchanges, adjustments, and the like (although doing so courteously and efficiently is certainly critical to any company's survival).
I am passionate
about customer service and experience.
Either way, dealing with these types of angry customers should be an opportunity to show the world how your company cares
about customer service and that you stand behind your brand.
«Very big companies don't know a goddamn thing
about customer service,» notes retail guru Stanley Marcus, chairman emeritus of Neiman Marcus Group.
Last spring, when Mobil Corp. needed sophisticated advice
about customer service, the oil giant, based in Fairfax, Va., knew exactly whom to ask: Maynard Forbes.
«At the end of the day,» Morfogen says, «it's
about customer service.»
With the best of intentions, the business owner has a «rah rah» meeting
about customer service, and the service improves for a few weeks, and then, without reminders, you're back where you started.
The best thing you can do to show every new employee your commitment to customer service is to train
them about your customer service expectations immediately.
And Forrester found that the top complaints
about customer service - long hold times, scripted menu selections and repeating information — were directly related to voice - based service.
In wealth management, it's all
about customer service.
You'll learn
about their customer service and the sales process (what works and what doesn't), the specifics of their product or service, and how much they charge.
Why ruin a good thing??? I see that MANY customers are asking for this and if you truly are a company who cares
about customer service, perhaps you'll take note of this?
Leaders not only discuss the company's overarching philosophy
about customer service, but they also take time to get to know their employees better.
«We are young and ambitious, and absolutely fanatical
about customer service,» he exclaims.
staffed by a team that care
about customer service.
«They understand our business model and they are uncompromising
about customer service.
«I'm all
about customer service,» explained Mari, who says that trust is the key element in her relationship with the students.
Read our post
about Customer Service — sometimes it's not the product itself that influences the review but the way you handle the sale.
They are so good
about customer service when I want to return something, too.
One final note: I can't say enough nice things
about the customer service at Phil & Ted's.
So when wine is allowed to be sold in grocery stores I think the liquor stores instead of fighting this to the bitter end they should be embracing the change and start to approach this like every other business in the US that has competitors and learn what their customers like, and learn
about customer service, do a marketing plan, figure out how to compete against the grocer like most liquor stores in other states where wine is sold in grocery stores do.
«It's
about customer service, and I look to represent everybody.»
Talk
about customer service!
Ineffectiveness of the product was the number one complaint, however there were also several complaints
about their customer service and returns policies.
And everything you've read
about the customer service is true!
People have complained
about the customer service, and concerns with their representatives being difficult to deal with.
And I already went on and on
about their customer service.
Herzliya, Israel About Blog The latest technologies, trends & insights
about Customer Service & Support of Things, for contact center and field service professionals.
I love their stuff I'm just so interested to know
about their customer service / shipping etc..
Can we just talk
about their customer service?
Talk
about customer service, right?!
= (I have heard quite a few other people complain
about their customer service, too.
All of the pieces of my outfit are from Nordstrom, and if you've never shopped there before, I wanted to talk
about their customer service a little bit!
Seriously, talk
about customer service.
I also can't say enough
about their customer service!
Tell
me about your customer service.
I can't speak highly enough
about your Customer Service.
Very few can be said
about the customer service of SeekingArrangement.
What
about customer service?
Customer Service Talking
about customer service, it's working quite well and we are surprised about how many different types of support you might get.