Sentences with phrase «analysis call center management»

Not exact matches

Core Competencies Operations Management • Customer Service • Quality Monitoring • Call Center Operations • Budget Administration Staff Training & Development • Administrative Functions • Metric Analysis & Reporting • Program Evaluation & Planning • Process Improvement

Tags for this Online Resume: Management, Documentation, Systems Analyst, Agile, Agile Methodologies, Program Management, Siebel, Business Analysis, Business Analyst, Sybase, SQL, JIRA, Service Now, Six Sigma Green Belt, Waterfall Methodology, Cognos, Trainer, Requirements Gathering, Call Center Management, TIBCO, MDM, Oracle UCM

I am an experienced contact center director with extensive knowledge in call center sales, support, business analysis, management and employee development.

Tags for this Online Resume: Training, Budgeting, Business Analysis, Forecasting, Management, Reporting Tools, Project Management, Project Manager, AVAYA, Call Center Management, P&L, Performance Improvement, Process Improvement, Multi-location oversight, Collections, Ultilities, Claims, Banking, Data Analysis, Problem Solving, Cross-functional Communication, Coaching and Mentoring, Hiring

Tags for this Online Resume: Compensation, Call Center, Complaints, Management, Payment Processing, Process Improvements, Quality Assurance, Root Cause Analysis, Test, Offshore

AREAS OF EXPERTISE: * Accounting * Commercial Loans * Staff Training * Automatic Clearing House * Customer Relations * Accounts Management * Corporate Relations * Scheduling & Planning * Customer Service * Funds Transfer Operations * Processed Data Retrieval * Investigative Procedures * Sales Strategies * Account Analysis * Treasury Services * Fraud Identification * Financial Reconciliation * Settlement Procedures * Wealth Management * Client Services * Mortgage * Call Center Environment * Cash Processing Procedures * Customer Loyalty * Supervision * Critical Thinking

Tags for this Online Resume: Call Center, Infrastructure, Advertising, Ethernet, Financial, Financial Analysis, Firewall, Management, Network Management

Tags for this Online Resume: Business Analysis, Business Analyst, Commissions, Forecast, Forecasting, Gathering Requirements, Interactive Voice Response, Inventory, Requirements Gathering, Work Force Management, Health Care Processes and Procedures, Call Center Manager, UAT Testing, RSA and Agile Mythology for gather user requirements, BluePumpkin, Gap Analysts

Tags for this Online Resume: Competitive Analysis, Customer Relationship Management, Marketing Management, Call Center, E.piphany, marketing strategy, marketing consulting, change management, growth marketing, product marketing, vp of marketing, senior director of marketing, marketing communications,Management, Marketing Management, Call Center, E.piphany, marketing strategy, marketing consulting, change management, growth marketing, product marketing, vp of marketing, senior director of marketing, marketing communications,Management, Call Center, E.piphany, marketing strategy, marketing consulting, change management, growth marketing, product marketing, vp of marketing, senior director of marketing, marketing communications,management, growth marketing, product marketing, vp of marketing, senior director of marketing, marketing communications, messaging

Tags for this Online Resume: Workforce Management, Workforce Analysis, Operations, CAll Center Operations, WFM

Tags for this Online Resume: Team Lead, Professional, Analytical, ITIL, VoIP specialist, Video conferencing expert, Prohect Manager, Telecom Analyst, Video Conferencing Specialist, Telecom cost analysis, Senior Telecommunications Analyst, VoIP infrastructure specialist, Documentation and Training, ShoreTel Specialist, Cisco Call Manager, Call Center Design, Polycom Video Conferencing, Telecomm Analyst, Telecomm Project Management, Polycom HDX, ShoreTel Certified, Cisco Call Manager Experience, Cisco Call Manager Experience, Longmont, CO, Longmont, CO, Microsoft Office, Microsoft Office, Problem Solving, Polycom Real Presence, Polycom Real Presence, Analytcial, Analytcial, Cost Savings, Cost Savings, Telecom Analyst, Telecom Project Management, Polycom Video

Tags for this Online Resume: Account Management, Data Processing, Integrate, LMS, Management, Business Analysis, Call Center, Call Center Management, Policies and Procedures, Purchasing

Tags for this Online Resume: Credit Risk, Call Center Operations, Black Belt, Credit Strategy, Vendor Management, Financial Analysis

Tags for this Online Resume: Payroll, Management, Acquisitions, Benefits, Call Center, HRIS conversions, Retail, Human Resources, Employee Relations, Manufacturing, Multisite / multistate, Compensation Analysis, HR Start up, Training and Development, Organizational Development, Recruitment, Labor Law Compliance, Worker's Comp

Tags for this Online Resume: Billing, Benefits, Call Center, Compliance, Customer Service, Data Analysis, Documentation, Management, Microsoft Access, Quality, Process, Manager, Director, Program, Root Cause, Research, Business Analyst, Office Manager

AREAS OF EXPERTISE * Customer Billing * Accounts Receivable & Collections * Customer Service Call Center * Dispatch & Support Services * Acquisitions & Mergers * Process Improvement * Analysis & Reporting * Staff Training & Development * Business Relationships * Staff Management Best Practices * Customer Satisfaction & Loyalty * Project Management

Tags for this Online Resume: Managed, Achieved, Created, Metro Detroit, Trained, Call Center, Influenced, Recruited, Audit, Customer Focus, Customer Service, Financials, Focus, Internal audit, Pricing, Trend Analysis, management, call center manager, Call ceCall Center, Influenced, Recruited, Audit, Customer Focus, Customer Service, Financials, Focus, Internal audit, Pricing, Trend Analysis, management, call center manager, Call Center, Influenced, Recruited, Audit, Customer Focus, Customer Service, Financials, Focus, Internal audit, Pricing, Trend Analysis, management, call center manager, Call cecall center manager, Call center manager, Call ceCall centercenter

Tags for this Online Resume: Leadership, Forecast Call Volume, Management, Service Level Management, Coaching, Project Management, Metric Analysis, Process Improvement, Policy / Procedure Development, Problem Solving, Quality Assurance, Communication, High Production Environments, Technology Integration, Training, Documentaion, Chat, Email, Support, customer service, contact center

Motivated and results driven marketing professional with exceptional organizational and coaching skills focusing on market analytics and research, performance analysis and reporting, process improvement and project management; significant experiences at driving change; improving agents» performance, and increasing customer satisfaction at call centers; unique combination of business development experience and expertise in m...

Tags for this Online Resume: Management, Data Analysis, Process Improvements, Benefits, Human Resources, Automation, Call Center, Apple MacIntosh Operating System

Tags for this Online Resume: Call Center management, Staff development, Operations start - up, Client relations, Project Management - basic, Workforcmanagement, Staff development, Operations start - up, Client relations, Project Management - basic, WorkforcManagement - basic, Workforce analysis

Tags for this Online Resume: Microsoft, Episys, XP, Experian, Business Development, GAAP Analysis, Sales, Technical Customer Support, Call Center Management, Cash Management, Credit Analysis, Mortgage / RE Rep, Data Base Analysis / Mgt

Tags for this Online Resume: Training Specialist, Project Management, Platform Skills, Adult Learning Theory, Assess, Computer Literate, Micrsoft Office Suites, worked with 72 nationalities, PeopleSoft HRIS, Recruiting, Job Descriptions, Interviewing, Sales, Administrative Skills, Trend Analysis, Research, Knowledge of Regs, Laws, Policies, Compensation, Beneifts, Payroll, Workman's Comp, Safety Training, Budgeting, Travel, Community Oriented, Communication Skills, Team, Call Center, Customer Service, Life Learner, Relocate, Regulations and laws

Utilize my experience and leadership qualities with proven success in improvement of Existing Operations, Entrepreneurial Endeavours, Business Development, Sales & Productivity, Compliance Analysis, Compliance Oversight Training Initiatives, Call Center Management, Change Control Management

Tags for this Online Resume: Support, Customer Service, Call Center, Scheduling, Ad Hoc Reports, Business Analysis, call center, Marketing Management, Marketing Support, Vendor InvoCall Center, Scheduling, Ad Hoc Reports, Business Analysis, call center, Marketing Management, Marketing Support, Vendor InCenter, Scheduling, Ad Hoc Reports, Business Analysis, call center, Marketing Management, Marketing Support, Vendor Invocall center, Marketing Management, Marketing Support, Vendor Incenter, Marketing Management, Marketing Support, Vendor Invoices

Tags for this Online Resume: Application Development, Automation, Billing, Networking, Outsourcing, St Louis, Missouri, Restructuring, Warehousing, Services, Accounting, Business Planning and Analysis, Operations Management, HR, Fleet Management, Customer Service, Strategic Planning, Team Oriented, P&L and Budgets, Call Center Management

Tags for this Online Resume: Statistical Analysis, Referrals, Call Center, Rehabilitation, Therapy, Triage, Management, Research, AT&T, Business Development, Stress Management Expert, Corporate Training, Global Travel, Crisis Management, Public Relations & Program Outreach, Medical Services & Product Sales & Marketing, Political Activist for Human Rights, Focus Group Moderator, Human Genome / Bio tech Product / Service Development & Outreach

Tags for this Online Resume: Service Delivery, Customer Relationship Management, Staff Leadership, Process Improvement / Analysis, Call Center Management

Seeking a position in either business analysis, project management, workload operations or call center management.

Summary of Experiences Detail - oriented Business Support Professional with over 20 years» experience and expertise in call center operations - customer service, documentation, reporting - business analysis, quality assurance, account management, account receivables, account payables, project management, administration & supervision.

Tags for this Online Resume: Call Center, Data Analysis, Scheduling, Policies and Procedures, Health Care Industry, Healthcare Administration, Nursing, Accounts Receivable, Strategic Initiatives, Management, management, assistant manager, store manager, retail manageManagement, management, assistant manager, store manager, retail managemanagement, assistant manager, store manager, retail manager, manager

Tags for this Online Resume: Inventory, Management, Failure Analysis, Logistics, Manufacturing, Policies and Procedures, Call Center, Equity, Inventory managemenManagement, Failure Analysis, Logistics, Manufacturing, Policies and Procedures, Call Center, Equity, Inventory managementmanagement, Pricing

Operations / Financial Services Leader with more than 20 years experience in call center, asset and customer service management, financial analysis, and credit finance and processing.

Tags for this Online Resume: Management, Project Management, Banking, Policies and Procedures, Due Diligence, Operations, Business Analysis, Business Analyst, Call Center, Financial

Proven management skills in leading Telemarketing / TeleSales call center; list acquisition, development and analysis; marketing automation development and CRM platform development and customization to drive efficiencies to minimize costs...

Tags for this Online Resume: Agile, Business Analysis, Business Analyst, Microsoft Visio, VISIO, Active Directory, Call Center, Crystal Reports, Customer Relationship Management, IBM DB2 Database, MSSQL, Telephony

Tags for this Online Resume: development, training, coaching, project management, needs analysis, strategic agility, change management, Microsoft Word, SixSigma, Microsoft Excel, Microsoft Project, Microsoft Outlook, Microsoft Visio, call centers, telecommunications, strategy, leadership, management, facilitator, analysis, performance management, sales management, program management, process management, MPLS, VOIP, Cloud, employee relations, team building, leadership development, Microsoft PowerPoint, performance appraisals, operations management, accounting, financial reporting, fund raising

Tags for this Online Resume: call center management, Group Operations Manager, Strong working knowledges of contact center industry, multi-channel customer support (Chat, E-Mail and Phone), Hiring, Interviewing, operational reports analysis, implementation of new business, Call Center, Complacall center management, Group Operations Manager, Strong working knowledges of contact center industry, multi-channel customer support (Chat, E-Mail and Phone), Hiring, Interviewing, operational reports analysis, implementation of new business, Call Center, Compcenter management, Group Operations Manager, Strong working knowledges of contact center industry, multi-channel customer support (Chat, E-Mail and Phone), Hiring, Interviewing, operational reports analysis, implementation of new business, Call Center, Compcenter industry, multi-channel customer support (Chat, E-Mail and Phone), Hiring, Interviewing, operational reports analysis, implementation of new business, Call Center, ComplaCall Center, CompCenter, Complaints

Tags for this Online Resume: Management, ROI, Sales, Consultative Sales, Product Development, Call Center, Sales Training, Systems Analysis, Training, Architect

Tags for this Online Resume: Banking Industry, Call Center, Communication Skills, Credit Analysis, Financial, Financial Analysis, HR, Human Resources, Management, Presentation Skills

Tags for this Online Resume: Application Design, Call Center, Quality, Quality Assurance, Root Cause Analysis, Statistics, Support, Technical Support, Test, Training, «project management»

Tags for this Online Resume: Collection, Call Center, Process Improvement, Business Transformation, legal, project planning, Financial, Financial Analysis, Forecasting, Management, Process Improvements, Bad Debt, Billing, Collection, Management, Process Improvements, Bad Debt, Billing, Collection, managementmanagement

Tags for this Online Resume: Applications, Root Cause Analysis, Diversity, Messaging, Budgeting, Customer Relationship Management, Financials, Metrics, Microsoft, product demonstrator, event demonstrator, customer service representative, call center, sales associate, customer service

Tags for this Online Resume: Call Center, Financial Services, Management, Operations, Vendor Management, Problem Solving, Analysis, Customer Service, Vice President

Tags for this Online Resume: Collections, Loss Mitigation, Call Center, Credit Analysis, Mortgage Lending, Risk Management

Tags for this Online Resume: Call Center, Benefits, Business Analysis, Business Analyst, Business Planning, Customer Service, Install, Management, Outsourcing, Planning

Tags for this Online Resume: Call Center, Sales Management, Data Analysis, Cost Control, Mentoring, Recognition and Incentives

Tags for this Online Resume: Account Management, broadband, Business Management, Call Center, Coding, Cognos, Control Data, Customer Service, Data Analysis, Desk Top Support, software

Tags for this Online Resume: Information Technology, System Analyst, Business Analysis, Business Analyst, IBM DB2 Database, Support, Billing, Call Center, Inventory, Management, sql

Key strengths include over 15 years Engineering Support for Voicemail & Telecom Systems, project management, customer service, telecommunication testing and training, call center support, problem solving, analysis, and team player abilities.