Many of us have been on the receiving end of
an angry customer complaint, and sometimes even we ourselves are the mad patrons.
This would be a heck of a nuisance — imagine an adapter attached to your phone hanging out of your pocket.In that case, the company would be smart to include one of these adapters with every new iPhone, but even that move wouldn't save Apple from
angry customer complaints.
In that case, the company would be smart to include one of these adapters with every new iPhone, but even that move wouldn't save Apple from
angry customer complaints.
Not exact matches
For this reason, it is important for entrepreneurs to develop a
customer -
complaint strategy, or as I call it, an «
angry customer strategy.»
Don't take it personally: Typically the
customer isn't
angry at the
customer service rep per se, they are mad about how they were treated, and unless you were the one who behaved inappropriately you have no reason to take offense to the
complaint.
Last year,
angry customer Jeff Jarvis detailed his frustrations with his malfunctioning Dell laptop - and his
complaints about the firm's
customer support - on his blog, Buzzmachine.
And then there's Twitter, a service that has become the de facto place for making general
customer service
complaints, in the hopes that your
angry tweet will be seen by the company and handled.
This may mean turning away an
angry employee, dealing with an irate
customer or fielding a
complaint from a vendor.