Sentences with phrase «answered escalated customer issues»

Handled a wide range of customer service activities for the airline and answered escalated customer issues.

Not exact matches

• Answered telephone calls and provided required information by remaining within company protocols • Assisted customers and visitors in locating offices and / or personnel by directing or escorting them • Oversaw the cleanliness of waiting and front desk areas • Managed customers» complaints according to company policies and ensured that any escalating issues are communicated to the manager • Created and maintained liaison with vendors and suppliers to ensure prompt delivery of office supplies and equipment

Communicated with more than 60 clients throughout two years of answering customer service calls and interacting with the callers to clarify their needs and issues (which I either directly handled or escalated to the appropriate manager).

Job SummaryThe Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional «Judgement Free» member experience as well as a financially successful club.Essential Duties and ResponsibilitiesAssist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.Assist with Staff Management and provide backup support to Club Manager as needed.Assist in scheduling and supervising staff.Member service oversight - Ensuring staff is providing a superior customer experience at all times.Assist in resolving or escalating employee issues or concerns.Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sign - up.

• Confer with customers to determine problems with their vehicles and take notes • Examine vehicles to determine issues by inspecting and test driving them • Answer telephone calls and emails to respond to customers» queries regarding facilities and services • Determine is technical solutions can be resolved over the telephone and escalate bigger problems to foremen or services managers • Figure out vehicular problems and make a list of issues so that cost estimation can be expedited