Assisted nursing home residents by supporting their personal hygiene and daily living needs, and
answered requests in a timely manner.
Not exact matches
Greet customers
in a courteous, friendly, and professional
manner using agreed upon procedures Listen attentively to customer needs and concerns; demonstrate empathy Clarify customer requirements; probe for and confirm understanding of requirements or problem Meet customer requirements through first contact resolution Confirm customer understanding of the solution and provide additional customer education as needed Prepare complete and accurate work and update customer file Communicate effectively with individuals / teams
in the program to ensure high quality and
timely expedition of customer
requests Effectively transfer misdirected customer
requests to an appropriate party Contribute ideas on ways to resolve problems to better serve the customer and / or improve productivity Participate
in activities designed to improve customer satisfaction and business performance Occasionally use decision - support tools to
answer questions Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking Offer solutions to issues that are often non - standard / non-routine and require some clarification Maintain broad knowledge of OnStar products and services Warehouse Assiciate.
Hostess — Jeremy's Fine Dining — Nashville, TN — 10 / 2013 - Present • Greet guests and manage reservations and seating
in 10 - table restaurant • Provide information about nightly specials, drink specials, and menu items • Communicate any guest special needs to wait staff to provide a superior dining experience • Process payments, enroll guests
in rewards program, and inform guests about special packages for birthdays and anniversariesHostess — Down Home Hamburgers — Syracuse, NY — 3/2014 -3 / 2017 • Booked reservations by phone, online, and walk -
in requests • Managed restaurant seating chart and communicated with wait staff to continually update chart and seat guests
in a
timely manner •
Answered questions about menu and directed guests to bar during long waits • Accepted take - out orders and packaged food for transport
• Save annual cost of $ 30K by negotiating a productive contract with a third party transportation service provider • Reduce the front desk operational costs by 12 % through implementation of cost effective methods • Run and check daily reports, contingency lists and credit card authorization reports • Coordinate with housekeeping department to track room status and availability •
Answer, record and process all guest calls and concerns • Arrange transportation services for guests and visitors • Cash guests» checks and process all types of payments received • Secure guest payments, activate, issue and re-issue room keys • Process check -
in, check - out and room change
requests in a
timely manner
Answers phone and responds to customers
in a courteous and
timely manner, directing
requests appropriately.