• Create schedules for each team member, and ensure that they carry out their duties accordingly • Manage the day to day running
of the call center by ensuring that all equipment is properly sourced • Implement call center strategies and operations to ensure that the center runs
appropriately • Indulge in carrying out
needs assessments and performance reviews to ensure smooth operations
of the call center • Oversee team members to ensure that that both inbound and outbound calls are being handled properly • Ascertain that team members
meet sales goals given to them and those assigned to the team in general • Handle ticket generation and oversight duties, placing special focus on early resolution
of clients» problems • Ascertain that all communications, records and data are timely updated and held in strict confidence
«To
meet the special housing
needs of our maturing population, REALTORS ®
need special knowledge and expertise to
appropriately counsel
clients with major lifestyle changes associated with seniors,» says Read.